Service Advisor
We are currently recruiting for Experienced Service Advisors.
What we can offer you
· 30 days’ holiday (Including Bank Holidays).
· Aftersales Bonus Scheme.
· Pension scheme.
· Staff and family discounts.
· Opportunities for training and progression
Hours
Full time: Monday - Friday, 8am - 5.30pm, and rotational Saturdays, currently 1 in 4, 8:30am – 12:30pm.
About the role
Our Service Advisors are responsible for delivering and maintaining a fantastic experience for all our aftersales customers.
We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon.
This customer-facing role will be a great fit for someone who’s already worked in a customer service position and genuinely enjoys exceeding expectations and creating positive outcomes.
Day-to-day duties
· Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
· Liaising with the workshop to ensure that customer requirements are fulfilled and communicated accurately.
· Following the company’s digital journey from booking in a customer to creating their invoice for payment.
· Explaining fully to customers any faults or repairs found on their vehicle and providing them with clear and accurate solutions.
· Treating any dissatisfied customers with empathy and understanding and having the confidence to take a positive approach in finding solutions.
· Maintaining knowledge of aftersales products and services, and upselling where appropriate.
· Making sure the customer database is updated and accurate at all times.
Essential skills
· A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
· Demonstrable computer literacy and knowledge of IT systems and applications.
· The ability to multi-task and be highly adaptable within a busy environment.
· Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.
· Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.
· Ability to prioritise your workload.
· Ability and willingness to work with defined processes and guidelines.
· Good core administration skills to accurately capture customer details to the required standards.
Job Types: Full-time, Permanent
Work Location: In person
