Location: Knightsbridge, London SW3
Pay: £13.50 per hour
Job Type: Part-time
Schedule: 2–3 days per week
Work Location: In person
About Us
We are an independent high-end luxury resale boutique based in Knightsbridge, specialising in authenticated pre-loved designer handbags, jewellery, fashion and accessories from leading luxury houses including Hermès, Chanel, Dior, Louis Vuitton, Van Cleef & Arpels and Cartier.
We are looking for a highly organised, accurate and detail-oriented Part-Time Administrative Assistant to join our boutique for 2–3 days per week.
The main focus of this role is administrative and operational, including maintaining accurate records for purchases, sales and consignments, assisting with payments, coordinating authentication, monitoring emails and WhatsApp enquiries, and supporting the day-to-day running of the boutique.
As part of a small and fast-paced team, you will also occasionally support the sales team and assist customers in-store or via WhatsApp when required.
As the role involves regular communication with Chinese-speaking clients and business partners, professional proficiency in both Chinese and English is required.
Key Responsibilities
Purchase, Sales & Consignment Administration
- Accurately record incoming and outgoing stock for purchases, sales and consignments
- Maintain clear and up-to-date purchase, sales and consignment records
- Check product details, prices, customer information and payment details for accuracy
- Assist with arranging and recording payments for items purchased by the business
- Track purchase and consignment payments and ensure records are kept up to date
- Ensure stock movements and item ownership information are recorded accurately
- Work closely with the sales team to ensure purchased, sold and consigned items are correctly processed
Authentication
- Prepare luxury items for authentication
- Take clear and detailed photographs according to authentication requirements
- Submit photographs and relevant product information to our external authentication partners
- Follow up on authentication results when required
- Maintain accurate and organised authentication records
- Carefully check item details, serial numbers and other relevant information
General Administration & Communication
- Monitor and respond to emails
- Answer occasional incoming telephone calls
- Respond to customer and business enquiries via WhatsApp
- Assist with communication with clients, suppliers and business partners in both Chinese and English
- Maintain organised digital records, documents and product information
- Assist with general administrative tasks and the day-to-day running of the boutique
Sales Support
- Occasionally assist customers in the boutique when required
- Support the sales team during busy periods
- Respond to basic product and sales enquiries via WhatsApp
- Send customers product information, photos and prices when required
- Assist with customer appointments, collections and in-store purchases
- Provide friendly and professional customer service in both Chinese and English
Requirements
- Professional proficiency in both Chinese and English is required
- Strong numerical ability and confidence working with prices, payments and figures
- Excellent attention to detail and a high level of accuracy
- Highly organised and able to maintain clear and accurate records
- Responsible and trustworthy when handling information relating to high-value products and transactions
- Comfortable using email, WhatsApp and basic computer systems
- Able to take clear and detailed product photographs
- Friendly and confident when communicating with customers
- Willing to assist with sales and other boutique tasks when required
- Able to work independently and as part of a small team
- Reliable and able to commit to a regular 2–3 day weekly schedule
- Able to commute reliably to Knightsbridge, London SW3
Previous experience in administration, stock control, bookkeeping, retail operations, luxury retail or customer service would be an advantage.
Knowledge of luxury brands such as Hermès and Chanel would also be an advantage, but is not essential.
Right to Work
Applicants must already have the right to work in the UK without employer sponsorship.
Please note that we are unable to provide visa sponsorship for this position, either now or in the future.
What We Offer
- £13.50 per hour
- Part-time schedule of 2–3 days per week
- Opportunity to work with high-value luxury handbags, jewellery, fashion and accessories
- Exposure to luxury resale, authentication, purchasing, consignment and boutique operations
- Varied role combining administration, operations and occasional sales support
- Experience within a growing independent luxury business
- Friendly, dynamic and fast-paced boutique environment
Pay: £13.50 per hour
Expected hours: 13.5 per week
Application question(s):
- Are you confident working accurately with numbers, prices, payments and stock records?
- Please briefly describe any previous experience you have in administration, stock management, payments, bookkeeping or retail operations.
- Are you available to work 2–3 full days per week in person at our Knightsbridge boutique? Please specify which days you are normally available.
Language:
- Chinese and English (required)
Work Location: In person
