We are looking for an IT Support & Compliance Technician to strengthen the IT support function by combining practical support tasks with ownership of compliance checks, device quality standards, backup monitoring, and secure IT asset disposal.
This role would suit someone with good general IT knowledge, strong attention to detail, and a willingness to learn technical support processes. The role will support Cyber Essentials readiness, device patching, backup monitoring, IT disposal processes, and general IT support activities across the business.
Hours: Full-time 39 hours per week
Day-to-day duties will include:
· IT Support
· Compliance Support
· Device Health & Quality Control
· Backup and security checks
· IT Asset Management and Disposal
· Process Improvement and Documentation
· Assist senior team members in various projects.
· On-call weekend emergency support.
· Occasional travel to other depots if required.
The ideal applicant:
· A strong attention to detail.
· Excellent problem-solving, analytical, and organisational skills.
· Willingness to learn IT Support processes
· Awareness of Cyber Essentials, data protection, and IT security best practice, or a willingness to develop knowledge in these areas
· Good prioritization skills and the flexibility to adapt.
· A strong knowledge of Microsoft 365 and Windows 11.
· Proficient in the use of Microsoft Tools and software
Expectations / Job Standards:
· Self-motivated with good interpersonal skills.
· Efficient, orderly, and timely, ensuring all tasks are achieved within agreed timescales.
· A professional attitude, building and developing relationships with internal and external customers.
· A full UK driving licence is desirable.
Benefits:
At T H WHITE, it is our philosophy to try to do everything we can to ensure that everyone working for us is happy and gets pleasure and satisfaction from their work. We are committed to training and developing our employees to enable them to achieve their maximum potential. We also provide the following:
- Market surveyed salary – reviewed annually
- Employer contributory pension/ death in service cover
- Share Plan
- Division cross-sell incentive scheme
- Staff accounts at every branch with discounted prices
- Extra holiday entitlement – after a certain number of years
- Company sick pay after qualifying period
- Role-specific company clothing/uniform
- Recognition and support for health and work-related well-being
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Sick pay
Work Location: In person
