About the Role
We’re looking for enthusiastic and reliable Bar Support team members to join The Birdhouse.
This is an entry-level role designed to give people their first experience of working in a busy pub and hospitality environment.
You’ll work alongside our Bar Staff and Supervisors, helping keep the venue clean, organised and running smoothly.
You won’t be expected to know everything from day one. We’ll teach you the basics, give you experience working in hospitality and help you develop the skills to progress within the business.
Key Responsibilities
Supporting the Bar
● Collect empty glasses and return them to the bar.
● Keep tables, floors and customer areas clean and tidy.
● Clear and reset tables quickly and efficiently.
● Wash and polish glassware where appropriate.
● Keep glass racks and storage areas organised.
● Restock glassware, napkins, straws, ice and other bar supplies.
● Help Bar Staff keep the bar area clean and organised.
● Take empty bottles and waste to the appropriate areas.
● Assist with deliveries and putting stock away.
● Keep the cellar and stock areas tidy.
● Help maintain a clean and presentable venue throughout the shift.
Customer Service
● Welcome customers and provide a friendly, helpful service.
● Help customers find tables or direct them to the appropriate member of staff.
● Respond politely to customer requests and pass anything requiring a Bar Staff member or Supervisor to the appropriate person.
● Help maintain the welcoming atmosphere of The Birdhouse.
● Look out for customers who may need assistance and alert a Supervisor when appropriate.
Cleaning & Venue Standards
● Regularly check customer areas for empty glasses, rubbish and spills.
● Clean tables and chairs.
● Sweep and mop floors when required.
● Keep toilets and public areas tidy and report any issues.
● Empty bins when required.
● Assist with end-of-night cleaning.
● Follow The Birdhouse’s cleaning checklists and standards.
● Report spillages, breakages, damage or hazards immediately.
Teamwork
● Support Bar Staff and Supervisors during busy periods.
● Stay productive during quieter periods by completing cleaning, restocking and other assigned tasks.
● Listen to instructions and ask questions when unsure.
● Work positively as part of the wider team.
● Take responsibility for completing allocated tasks.
● Help colleagues wherever reasonably possible.
Under 18s
This role is particularly suited to people under 18 looking for their first hospitality job.
Where required, duties will be structured around the legal restrictions applying to under-18 employees and the premises licence.
The role will focus on areas such as:
● Glass collection.
● Table clearing.
● Cleaning.
● Restocking.
● Customer-area presentation.
● General venue support.
● Learning how a busy hospitality venue operates.
Under-18 team members will not be expected to carry out duties that they are legally prohibited from performing.
What We’re Looking For
You don’t need previous hospitality experience.
We’re looking for people who are:
● Friendly and approachable.
● Reliable and punctual.
● Hard-working and willing to get stuck in.
● Comfortable working as part of a team.
● Happy working in a fast-paced environment.
● Confident speaking to customers.
● Willing to learn.
● Able to follow instructions.
● Proud of keeping things clean and organised.
● Positive and professional.
Previous experience isn’t required — we’re much more interested in your attitude.
Progression
Bar Support is the first step into the bar team at The Birdhouse.
As you gain experience and demonstrate that you’re ready, there will be opportunities to progress into:
Bar Support → Bar Staff → Bar Supervisor → Duty Manager
We’ll support you in learning new skills and taking on more responsibility as you develop.
The Birdhouse Standard
Everyone at The Birdhouse plays a part in making the venue great.
As Bar Support, you might not be the person serving the drinks, but you’re still a huge part of the customer experience.
A table covered in empty glasses, a dirty floor or an empty glass rack affects the whole team.
We want people who notice what needs doing and get on with it.
If you’re looking for your first job, want to learn hospitality and want the opportunity to progress, Bar Support at The Birdhouse could be the perfect place to start
Pay: Up to £12.71 per hour
Benefits:
Work Location: In person
