We are looking for a self-motivated, driven and adaptable individual who enjoys a challenge to work alongside our energetic team in Nuneaton on a fixed term contract for 3 months. The role requires a CAN-DO attitude, an ability to learn from any losses and celebrate every win. We are a fast-paced business with plenty of opportunities for growth so if this sounds like you, we'd love to hear from you!
JOB PURPOSE
The role is integral to the organisation as it is responsible for assisting in the validation of processing haulier tickets via multiple platforms to enable us to pay our suppliers and hauliers and subsequently invoice our customers. This role will be responsible for the timely capturing of queries and escalating as required for resolution.
MAIN DUTIES AND RESPONSIBILITIES
The duties are many and varied, but the list below is considered to be the basic requirement:
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Daily validation of haulier invoices from our ticket matching platform to identify data errors.
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Responsible for the capturing of all queries in relation to issues holding haulier invoices for payment, with a keen eye to detail.
- Daily escalation of all queries to the appropriate member of the team to ensure continuous flow of work.
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Adopt the GRS core values in everything you do: Caring, Inspiring, Developing, Can-do, Excelling.
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Responsibility for compliance and discharging legal duties with regards to HR and Health & Safety to promote a safe, equitable and legally compliant workplace.
KNOWLEDGE, TRAINING, QUALIFICATIONS AND EXPERIENCE REQUIRED TO DO THE JOB
Interpersonal and intrapersonal
Clarity and accuracy in sharing information
Active listening and responding appropriately
Demonstrate respect, empathy and professionalism
Use suitable channels, e.g. emails, meetings, calls, reports
Manage time and workload effectively
Reduce errors through orderly processes
Actively contribute to group tasks and support collective outcomes
Build positive working relationships based on trust, reliability and professionalism
Apply logical thinking and sound judgement to choose appropriate solutions
Collaborate with colleagues to solve shared or complex challenges
Meet deadlines and communicate early if issues arise
Produce consistent, accurate work with attention to detail
Approach tasks with enthusiasm and a willingness to contribute
Stay calm and professional under pressure or when priorities change
Be open to feedback and use it to improve
Use facts, data and evidence to evaluate situations and options
Identify patterns of areas of issue and escalate appropriately
Be open to change in processes, priorities and ways of working
Learn new tools, systems and tasks quickly and apply them effectively
Remain calm and professional when faced with uncertainty or setbacks
Actively listen to understand different perspectives and underlying needs
Communicate respectfully, using facts and neutral language
Manage emotions and stay professional under pressure
Show empathy and consider how others may feel in a situation
Handle feedback constructively and respond without defensiveness
Build positive relationships by being supportive, fair and trustworthy
Ability to work on high volume tasks and work to KPI expectations
BENEFITS
35 working hour week.-
24 Days holiday + Bank Holidays.
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Death In Service Benefit.
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Bonus Scheme.
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Access to GP Line for you and your household.
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Employee Assistance Programme access with support provided for Financial, Legal and Health & Wellbeing.
