Front of House & Bar Supervisor - Perle Hotels
Location: The Bracken Hide Hotel
Salary: An hourly rate of £14.00 (+ £1.00 as a housing allowance if you do not require subsidised staff accommodation) + tips & benefits
The Opportunity
Are you a natural leader with a passion for hospitality and exceptional service? At Perle Hotels, our restaurants celebrate the best of Scotland's larder, and we're seeking an experienced, hands-on Front of House & Bar Supervisor to help lead our Am Braigh & The Snug teams.
You'll be the heartbeat of the dining experience: supporting the daily operation, motivating your team, and ensuring every guest enjoys warm, seamless, and memorable service. If you thrive in a busy restaurant environment and enjoy leading by example, this is your opportunity to shine.
Key Responsibilities:
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Lead and support the front of house and bar teams, ensuring smooth day-to-day operations and delivering exceptional guest experiences through professional, knowledgeable, and attentive service.
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Oversee service delivery across the restaurant and bar, managing reservations, table planning, service flow, and communication with the kitchen and wider Food & Beverage team to ensure seamless operations.
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Build strong guest relationships by creating a welcoming atmosphere, handling enquiries and feedback professionally, and resolving issues promptly to maintain high levels of guest satisfaction.
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Train, coach, and develop team members across all aspects of hospitality, including service standards, product knowledge, mixology, presentation, and guest engagement, fostering a motivated and high-performing team.
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Support and enhance the bar offering through the preparation of premium drinks and cocktails, menu development, and the promotion of local and seasonal ingredients.
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Maintain high standards of presentation, compliance, and operational efficiency, including stock control, ordering, cellar management, cost control, and adherence to licensing, health & safety, and food hygiene requirements.
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Act as the operational lead in the absence of the Food & Beverage Manager, confidently managing service, supporting the team, and resolving operational issues as they arise.
What We're Looking For
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Previous experience in a supervisory role within a restaurant, hotel, or premium bar environment, with a proven ability to lead teams and deliver exceptional guest experiences.
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A genuine passion for hospitality, including food, wine, cocktails, spirits, and particularly Scotch whisky, combined with a commitment to delivering outstanding service.
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Strong leadership and people development skills, with the confidence to motivate, coach, and support team members in a fast-paced environment.
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Excellent communication, organisational, and interpersonal skills, with a natural ability to engage guests, build relationships, and handle challenges professionally.
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A creative, hands-on, and proactive approach, bringing energy, enthusiasm, and attention to detail while maintaining high standards under pressure.
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A commitment to excellence, demonstrated through professionalism, reliability, innovation, and a desire to create memorable guest experiences.
Salary & Benefits
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An hourly rate of £14.00
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£1.00 per hour as a housing allowance for those NOT requiring accommodation.
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Share of tips & service charge
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28 days annual leave.
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Subsidised staff accommodation available (in certain locations).
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Company pension scheme.
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Complimentary 24 hours Skye gym membership.
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Employee Assistance Programme & cycle to work scheme.
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Staff discounts across Perle Hotels' rooms, dining, and spa.
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Friends & family discounted hotel rates across the group.
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"Refer a Friend" bonus scheme.
