It Support salaries in Antrim, ANT

Provide a high level of customer service as the first point of contact for customers via telephone, email and our customer portal.

£26,875 a year

6 days ago

Our technical support team sits within our customer services department and supports a large network of both internal and external customers.

Regularly review and update incidents and requests, ensuring that all are dealt with in a timely and efficient manner and the colleague is kept up to date.

Provide effective communication with customers, distributors, and other business staff in relation to product changes or other information.

Incident resolution (when the profile is able to) and escalation/handling support if the topic requires upper supports levels.

Escalate unresolved issues to Level 2/3 support teams as necessary. Act as the first point of contact for IT-related queries via phone, email, or ticketing…

8 days ago