Support Escalation Engineer salaries in England

Monitor shared support email account to assist customers in a timely manner. Support customers as required during critical or non-standard service events.

Provide regular and relevant updates to customers throughout the support process. Provide IT support to our customers remotely and on site when needed.

Handling escalated incidents and driving issues through to resolution. Working closely with IT teams, third-party suppliers and project teams to ensure smooth…

£40,000 - £55,000 a year

You will ensure that the customers received the highest level of support and work closely with escalation engineers to help resolve more complex issues.

Minimum 3 years of people management or field team coordination experience. Ability to manage multiple service activities, projects and escalations in parallel.

£64,600 - £96,800 a year

3 days ago

Provide technical mentoring and guidance to junior support engineers, acting as an escalation point for complex issues.