Help Desk Analyst salaries in Derby, DBY

Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal,…

Working closely with colleagues across the wider IT team to ensure issues are resolved efficiently and customers are kept informed throughout.

8 days ago

Working as part of the Technology and Change service desk - as necessary - to provide first class support to satisfy the needs of our internal customers.

6 hours ago

Access Governance – Maintain Master Access Lists for key systems and process access changes for joiners, movers, leavers, and temporary elevated access.

£30,000 - £36,000 a year

Develop internal MI suites and reports to enable Operational Team Leaders manage inbound & outbound workloads and measure performance driven KPI metrics.

Excellent organisational and communication skills, capable of collaborating across teams and addressing service issues in a methodical and efficient manner.