2nd Line Support Engineer salaries in Farnborough, HAM

Provide first response to tickets, calls, emails and monitoring events. Ongoing support of user accounts, access and permissions.

Up to £30,000 a year

Setting up new user accounts and resolving access or password issues. Handling support queries by phone and email. No two days are the same.

We are seeking a skilled 2nd Line Helpdesk Engineer to provide advanced IT support to our customers, either directly or by handling escalations from the 1st…

£30,000 - £40,000 a year

Customer Communication: Maintain clear and professional communication with customers regarding the status of their incidents and requests.

As a 2nd line engineer you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners.

Respond to technical problems logged by customers via both telephone and e-mail. Become certified and maintain certification on our security products (primarily…

9 days ago