Helpdesk Team Leader salaries in Manchester, GTM

Flexibility around school pick up and drop offs. Ensure effective workload distribution and consistently meet service targets across the Pods.

Act as the first point of escalation for all helpdesk‑related queries. Minimum 3 years’ experience in a Contact Centre or Service Centre environment.

Up to £34,000 a year

13 days ago

Experience in a helpdesk or call centre environment, with the ability to build productive relationships with customers and suppliers.

£12.71 an hour

6 days ago

The ability to work under pressure and to handle potentially difficult customers in a positive and confident manner. 24 days annual leave (+ public holidays).

11 days ago

Liaise with customers, operational staff and management to resolve queries and issues in a timely manner to assist with the smooth running of the Helpdesk.

Handle all first touch customer queries via email, live chat, and WhatsApp covering orders, deliveries, product questions, and account queries.