Support Escalation Engineer salaries in Pentyrch, CRF

City & Guilds Level 3 NVQ or equivalent in HVAC, Refrigeration, or Mechanical Engineering. Collaborate with internal teams to support project planning,…

Full, clean UK driving license. Eligible to qualify for and hold UK airside security pass. Daily administration & monitoring of the Occurrence Reporting System.

Monitor shared support email account to assist customers in a timely manner. Support customers as required during critical or non-standard service events.

Coordinate with customers, vendors, field technicians, and internal engineering teams to support incident resolution, maintenance activities, and service…

Shares best practices; assists others in learning role, process, procedures. Supports escalation of issues to appropriate owner.

£46,400 - £80,400 a year

Full, clean UK driving licence. Complete all required documentation and certification records accurately and in a timely manner.

£32,500 - £37,500 a year