1st Line Support Engineer salaries in Waddesdon, BKM

Logging all support queries as tickets and communicating with clients to keep them updated on the progression of their tickets.

Managing support tickets through to resolution whilst keeping customers updated. Providing first-line IT support via phone, email and ticketing systems.

£24,000 - £27,000 a year

13 days ago

Effective Communicator: Friendly, confident phone manner and strong written communication skills. Network Troubleshooting: Manage network-related issues,…

£30,000 - £35,000 a year

Perform Microsoft 365 administration (licensing, mailbox setup, Teams/SharePoint access requests). Act as a primary point of contact for IT support issues,…

Diagnose and understand customers’ faults with broadband, lines, email, wireless, VPN, routers and VOIP. Chasing suppliers for updates and progression of faults…

£18,000 - £25,000 a year

Acting as a point of escalation for customers and internal stakeholders as required including participating in the On-Call management rota for out of hours…