1st Line Support Engineer salaries in West Berkshire, BRK

Become a technical subject matter expert for assigned applications/services, providing improvement opportunities, license management and escalations.

12 days ago

We are seeking a skilled 2nd Line Helpdesk Engineer to provide advanced IT support to our customers, either directly or by handling escalations from the 1st…

£30,000 - £40,000 a year

Managing the timely resolution of open calls and call actions across all customers. Provide on-site support for customers as and when required.

£30,000 - £35,000 a year

2 days ago

Setting up new user accounts and resolving access or password issues. Handling support queries by phone and email. No two days are the same.

Respond to technical problems logged by customers via both telephone and e-mail. Become certified and maintain certification on our security products (primarily…

Customer Communication: Maintain clear and professional communication with customers regarding the status of their incidents and requests.