Architectural assistant Work, Jobs in St Albans, Eng (with Salaries)

Forward Deployed Engineer – Churn Prevention
Kofax —London
- Engineering
- Bachelor's degree
- Travel
Quick apply
Senior Software Engineer
Zego —London
- Full-time
- Hybrid work
- Databases
- AI
Quick apply
Associate Director – Architect (Expert and Advisory Services)
Rimkus Consulting UK Limited - UK —London
- Hybrid work
- Master's degree
- Business development
- Contracts
Quick apply
Senior Engineering Manager - Compliance
Malt —London
- Hybrid work
- Annual leave
Senior AI Engineer
Glasswall —London
- Hybrid work
- Doctoral degree
- Computer Science
- Master's degree
- Work from home
- Sick pay
Quick apply
2d
Senior Cloud Platform Engineer
IG Group —London
- Full-time
- AI
- Gym membership
- Life insurance
Principal Engineer (iGaming)
CreateFuture —London
- Hybrid work
- Team management
- Travel
- Mentoring
Quick apply
9d
VP & Staff Software Engineer(s)
Share —London
- Full-time
- Remote
- AI
Quick apply
FX Risk — Lead Java Developer | Vice President
Citi —London
- Full-time
- Hybrid work
- Java
- Bachelor's degree
- No degree
- Annual leave
- Employee assistance programme
Senior Tech Lead - UK
Horizontal Digital —London
- Hybrid work
- Master's degree
- AI
Quick apply
Cloud Advisory Senior Manager
Accenture —London
- Full-time
- Machine learning
- AI
- Leadership
10d

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Forward Deployed Engineer – Churn Prevention

Kofax -
London

Quick apply

Job details

Qualifications

Technical troubleshooting
Performance tuning
Client engagement
Engineering
Technical support
Bachelor's degree
Churn prevention
Technical roadmaps
Solution architecture
AI
Business
Communication skills

Full job description

Job Purpose
Working with the SVP Professional Services, the Forward Deployed Engineer (FDE) embeds directly with strategic enterprise customers to bridge the gap between complex technical solutions and overarching business outcomes. The FDE acts as a highly technical, customer-facing architect who ensures successful implementation, deep product adoption, and proactive churn prevention by maximizing the platform's value within the client's unique technical ecosystem.

Key Responsibilities

Act as the technical vanguard for strategic accounts, ensuring rapid time-to-value, seamless integration, and long-term platform stability.
Operate within Specialized Renewal "SWAT" Teams: Conduct proactive system health checks, complex configuration tune-ups, and architectural optimizations for at-risk accounts or those with upcoming renewals, ensuring the platform runs at peak efficiency.
Enable Executive Sponsorship Programs: Equip internal executive sponsors with deep technical insights, architecture roadmaps, and telemetry data to facilitate high-level, peer-to-peer alignment and unblock technical escalations.
Drive Value Realization: Map technical milestones and system outputs directly to the customer's original business success criteria, providing concrete data and technical narratives for Quarterly Business Reviews (QBRs).
Leverage Customer Success Telemetry: Continuously monitor real-time system performance, API error rates, and usage telemetry to proactively identify, troubleshoot, and resolve technical bottlenecks before they impact the customer experience or escalate into churn risks.
Deliver Continuous Enablement and Training: Act as the ultimate subject matter expert to the client's engineering and operations teams, providing targeted "train-the-trainer" sessions, custom technical documentation, and best practices to mitigate knowledge loss resulting from client staff turnover.
Collaborate closely with internal Product and Engineering teams, routing customer feedback, edge-case requirements, and integration challenges directly into the product development lifecycle.
Serve as the primary escalation point for complex, high-stakes technical issues that fall outside standard support workflows, ensuring rapid resolution and maintaining customer trust.
Take initiative and ownership across engagements, demonstrating accountability and a strong propensity toward change and process improvement.
Utilize AI-enabled tools (e.g., chatbots, documentation automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.

Required Experience

Qualifications

A bachelor's degree in software engineering, computer information systems, or a related technical field.
5+ years of experience in highly technical, customer-facing roles (e.g., Forward Deployed Engineering, Solutions Architecture, Implementation Engineering).
Deep technical expertise in enterprise software architecture, API integrations, cloud infrastructure, and complex data workflows.
Excellent oral and written communication and presentation skills.
Ability to translate complex technical concepts to both hands-on engineering teams and C-level business executives.
A commitment to consistently exceed the customer's expectations.
Proven track record of navigating complex IT environments and successfully driving enterprise software adoption.
Skills in prompting AI systems and assessing output quality.
Ability to leverage AI to ideate, develop and scale to the needs of the department.
Availability to travel, as needed (typically up to 30-40% for strategic on-site customer engagements and architecture workshops).

Tungsten Automation Corporation is an Equal Opportunity Employer M/F/Disability/Vets

Quick apply

Refine Your Search

architectural assistant jobs in st albans, eng

Forward Deployed Engineer – Churn Prevention

Senior Software Engineer

Associate Director – Architect (Expert and Advisory Services)

Senior Engineering Manager - Compliance

Senior AI Engineer

Senior Cloud Platform Engineer

Principal Engineer (iGaming)

VP & Staff Software Engineer(s)

FX Risk — Lead Java Developer | Vice President

Senior Tech Lead - UK

Cloud Advisory Senior Manager

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