It support specialist Work, Jobs in Coventry, Wmd (with Salaries)

IT Service Desk Support Apprentice
QA Apprenticeships —Redditch
- £15,600 - £21,158 a year
- Monday to Friday
- Communication skills
OSS Technician
Hitachi Rail —Birmingham
- Full-time
- English
- Travel
- In-person
- Flexible schedule
Telematics Service Desk Analyst
MSX International —Gaydon
- Up to £27,500 a year
- Full-time
- Hybrid work
- Analysis skills
- Time management
- Annual leave
- Work from home
Quick apply
OSS Technician
Hitachi —Birmingham
- Full-time
- English
- Travel
- In-person
- Flexible schedule
Service Desk Analyst
Rubix —Birmingham
- Full-time
- Microsoft Outlook
- Mentoring
- Communication skills
Assistant Manager, Tableau Platform Administrator, IT Business Services
Deloitte —Birmingham
- Hybrid work
- Continuous improvement
- Scripting
Senior Systems Administrator (RevTech) - UK Remote
Everway —Birmingham
- Remote
- Salesforce
- Flexible schedule
Quick apply
10d
Service Desk Manager
ParentPay Group —Coventry
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
Senior Systems Engineer, User Support
Arch Capital Group Ltd. —Birmingham
- Full-time
- Scripting
- Leadership
- Communication skills
Senior Customer Support Engineer
MITSUBISHI ELECTRIC ICONICS DIGITAL SOLUTIONS UK —Dudley
- £30,000 - £40,000 a year
- Full-time
- Computer Science
- Programmable logic controllers
- Bachelor's degree
Quick apply
13d
Digital Training & Support Coach
Manor Farm Community Association —Walsall
- £15 an hour
- Part-time
- Project management
- IT
- In-person
- Free parking
Quick apply
SAP Trainer
Select Engineering —Birmingham
- £39.90 an hour
- Call to connect
- Training & development
Technical Support Engineer
Rexroth —Birmingham
- Full-time
- Computer literacy
- Engineering
- Employee discount
Quick apply
Powered Access Customer Support Engineer
Nationwide Platforms —Leicester
- £33,000 a year
- Monday to Friday
- Computer literacy
- Computer skills
- Mechanical knowledge
- Employee discount
Field Service Administrator
nGeneration —Tipton
- £25,557 a year
- 12 hour shift
- Hospitality
- Conflict management
- Computer networking
Quick apply
Community Highways Technical Support Officer
Staffordshire County Council —Lichfield
- £33,699 - £38,220 a year
- Full-time
Operations & Technical Drawing Support Assistant
Beaumont Traffic Management —Redditch
- From £30,000 a year
- Full-time
- Schematics
- Customer service
- Computer literacy
- Free parking
- Sick pay
Quick apply
10d
OpenShift Support Consultant
Version 1 —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Life insurance
Quick apply
Legal Engineer
Gowling WLG —Birmingham
- Full-time
- Hybrid work
- Computer literacy
- Analysis skills
- Communication skills
- Annual leave
IT Field Service Engineer
bk plus —Aldridge
- Full-time
- Travel
- In-person
- Communication skills
Quick apply

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IT Service Desk Support Apprentice

QA Apprenticeships -
Redditch

Apply Now

Job details

Apprenticeship
£15,600 - £21,158 a year

Qualifications

Technical troubleshooting
Customer service call handling
Operating systems
Inbound customer enquiry call handling
GCSE
Computer hardware
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Application support
Fault diagnosis and repair
Communication skills

Full job description

Start your IT Support career with METCLOUD!

Gain experience of providing 1st & 2nd line support to a range of clients, resolving issues and problems with customers' IT infrastructure, providing insight and proposing solutions to IT issues. You will work on a range of projects, including upgrades, migrations and implementations.

You will be seconded to an IT business in Redditch while undertaking an apprenticeship training program with QA.

As a small company, we provide closer access to experienced engineers and leaders. Apprentices can benefit from a wider variety of responsibilities and more visibility within the business. The company focuses on Microsoft technologies and often supports staff in gaining Microsoft certifications.

Our culture is built around learning, collaboration and opportunity. We want apprentices to feel supported from day one, develop valuable technical and professional skills, and build a long-term career in a fast-growing technology business.

Responsibilities:

Learning many aspects of providing support to customers, including helping users who have technical issues or need help with supporting applications
Dealing with alerts and automated system monitoring
Ensure that all systems and services are proactively maintained, monitored and supported to ensure that we are meeting set SLA's
Monitor the Service Desk email inbox to respond to support calls logged via email
Answer telephone and complete support issues from initial contact to resolution. Log all calls in the relevant Call Logging system
Provide 1st and 2nd line support on calls assigned by a service desk team member or other Support Engineer
Escalate incidents when required to 3rd parties, external resources, or others
Investigate, diagnose and troubleshoot a wide variety of problems with network and computer hardware, device drivers, operating systems and application server software
Write up support calls and maintain documents and records to a professional standard; for example, Request for Change (RFC's), Customer Build Logs and Tech Docs
Attend the site and carry out any on-site support work as required
Provide excellent customer service by understanding the business drivers, taking proactive action and providing clear communication

Desirable skills:

Friendly and approachable attitude
Patience and empathy when helping users
Focus on delivering a positive user experience
Logical thinking
Ability to follow steps to diagnose issues
Willingness to learn and find solutions

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: Monday to Friday, 9am - 5:30pm

Benefits:

Private health care (after completing 1 year of service)
Death in Service (after completing a 3-month probation period)
Social gatherings such as go-karting, ten-pin bowling.
Exposure to cloud computing, IT support, cybersecurity, infrastructure, and Microsoft technologies.
Career progression opportunities

Future prospects:

Guaranteed job opportunity once completing the apprenticeship and qualifying. Many apprentices move into roles such as:

IT Support Engineer
Cloud Engineer
Infrastructure Engineer
Cyber Security Analyst
Technical Consultant

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Apply Now

Refine Your Search

it support specialist jobs in coventry, wmd

IT Service Desk Support Apprentice

OSS Technician

Telematics Service Desk Analyst

OSS Technician

Service Desk Analyst

Assistant Manager, Tableau Platform Administrator, IT Business Services

Senior Systems Administrator (RevTech) - UK Remote

Service Desk Manager

Senior Systems Engineer, User Support

Senior Customer Support Engineer

Digital Training & Support Coach

SAP Trainer

Technical Support Engineer

Powered Access Customer Support Engineer

Field Service Administrator

Community Highways Technical Support Officer

Operations & Technical Drawing Support Assistant

OpenShift Support Consultant

Legal Engineer

IT Field Service Engineer

I want to receive the latest job alerts for it support specialist in coventry, wmd

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