Client services occupations Work, Jobs in Trafford, Gtm (with Salaries)

Assistant Director - Customer Success Management
Moody's —Manchester
- Bachelor's degree
- Travel
- Business
12d
Advanced Specialist, Customer Success
Pearson —Manchester
- Business development
- Continuous improvement
- Mentoring
Fulfilment Specialist (Customer Service)
fulfilmentcrowd Ltd —Chorley
- From £27,000 a year
- Weekend availability
- Hybrid work
- Customer service
- English
- Microsoft Office
- Flexitime
- Work from home
Quick apply
Funded Customer Associate
Flourish —Liverpool
- £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Annual leave
- Employee assistance programme
Customer Account Executive
Boughey Logistics —Nantwich
- £26,592.04 a year
- Full-time
- Hybrid work
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
4d
French Customer Service
The Pilot Group —Manchester
- £27,828 - £28,000 a year
- Full-time
- Hybrid work
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Installations Coordinator
Radius Limited —Crewe
- Full-time
- Communication skills
Quick apply
Contract Liaison Officer
Novus Property Solutions Ltd —Manchester
- Full-time
- IT
- Communication skills
- Employee discount
Quick apply
6d
Retention Agent
Radius Limited —Crewe
- Full-time
- Customer service
- Communication skills
Quick apply
12d
Aftersales Advisor
BCA —Preston
- £14.11 an hour
- Monday to Friday
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Service Delivery Representative (German Speaking)
NQC —Manchester
- Full-time
- Hybrid work
- Computer literacy
- Time management
- Employee discount
Quick apply
Service Co-Ordinator
Winncare —Blackburn
- Full-time
- Microsoft Word
- ERP systems
Quick apply
5d
New Partner Experience Advisor (UKI Market)
Deliveroo —Manchester
- £27,700 a year
- Full-time
- Hybrid work
- Computer literacy
- Salesforce
- Organisational skills
Account Manager
Barlows —Chadderton
- £27,000 - £30,000 a year
- Weekend availability
- Microsoft Excel
- Computer literacy
- Data entry
- Annual leave
Account Manager – Oldham
Barlows —Oldham
- £31,000 a year
- Full-time
- Microsoft Excel
- Computer literacy
- Data entry
- Annual leave
Customer Service Agent (Italian Speaking) - Inbound B2B
Deliveroo —Manchester
- £27,700 a year
- Weekend availability
- CRM software
- Communication skills
- Life insurance
Restaurant Launch Assistant - Dutch Speaking
Deliveroo —Manchester
- £27,700 a year
- Full-time
- CRM software
- Computer literacy
- English
New Partner Experience Advisor - Italian Speaking
Deliveroo —Manchester
- £27,700 a year
- Full-time
- Hybrid work
- English
- Communication skills
New Partner Experience Advisor - French Speaking
Deliveroo —Manchester
- £27,700 a year
- Full-time
- Hybrid work
- CRM software
- English
- Restaurant

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Assistant Director - Customer Success Management

Moody's -
Manchester

Apply Now

Job details

12 days ago

Qualifications

French
Economics
Account-based growth strategy development
Stakeholder collaboration
Client engagement
Stakeholder liaison
Process improvement
Internal department liaison
Bachelor's degree
Partnership building
Customer relationship management
Risk management
Churn prevention
Customer loyalty building
Relationship management
Customer support
Customer interaction
Product demonstrations
Multidisciplinary collaboration
Business
Account management
Italian
Communication skills
German
Analytics

Full job description

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

5+ years of professional experience in customer success, account management, pre-sales, or customer support roles
Strong communication, relationship-building, and presentation skills, with the ability to explain complex concepts and engage stakeholders across operational and managerial levels
Proven ability to collaborate effectively within cross-functional teams while independently managing priorities and consistently delivering outcomes
Experience developing and maintaining customer account plans, including defining success metrics, identifying growth opportunities, and monitoring retention risks
Solid probing, investigative, and research skills to support the development of practical, customer-centric solutions
Demonstrated ability to document, standardise, and improve processes while adapting to varying account complexities and multi-team engagement models
Ability to use data and insights to identify service issues and contribute to continuous improvement initiatives
Experience supporting enterprise SaaS or data platforms
Ability to work both independently and within a team environment, with high attention to detail
Excellent verbal and written communication and presentation skills.
Additional languages, specifically French, Italian or German are highly advantageous.
Ability to present high-level information as well as detailed demonstrations of products and services
Solid understanding of complex business concepts and processes, particularly in regulatory compliance, supplier risk, credit risk use cases, and TMT
Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.

Education

Undergraduate or first-level degree (e.g., Bachelor’s degree) required, preferably with coursework in business, economics, finance, marketing, or related fields

Responsibilities

This role is accountable for driving customer success across the full lifecycle by ensuring adoption, account health, retention, and value realisation at scale.

Be accountable for customers’ overarching success throughout the customer lifecycle, including adoption, account health, and retention
Act as a trusted advisor for clients by sharing industry best practices and resources such as training, user events, webinars, and product releases
Explain technical behavior in clear, business-relevant terms
Troubleshoot API-based integrations, including REST APIs, authentication, rate limits, and payloads
Support data feed delivery models, including batch and real-time solutions
Build cross-functional partnerships by contributing a customer-centric perspective to internal continuous improvement initiatives
Manage breaking changes, incidents, and remediation with authority and accountability
Coordinate efficiently with Engineering, Product, and Client Services teams
Organise and lead customer engagements including onboarding, kickoff meetings, status calls, and strategic sessions
Participate in strategic account planning for assigned customers, authoring plans to retain and grow relationships year over year in partnership with Account Managers
Collaborate with team members to create and maintain training resources for end users
Monitor and analyze customer usage of products and present insights with recommendations to optimize outcomes
Identify and track opportunities and risks within the assigned customer base
Maintain strong product knowledge to support training, adoption, and client satisfaction
Coordinate customer-facing initiatives with other Corporate and Government teams, including marketing, product development, and beta programs
Travel as needed, up to 25% of the time

About the Team

The Customer Engagement team is responsible for driving purposeful, value-based interactions with clients to maximise retention, satisfaction, and loyalty. The team partners closely with internal stakeholders to bring the voice of the customer into business strategies, strengthen long-term relationships, and identify opportunities for expansion while maintaining a strong focus on collaboration and customer centricity.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

Apply Now

Refine Your Search

client services occupations jobs in trafford, gtm

Assistant Director - Customer Success Management

Advanced Specialist, Customer Success

Fulfilment Specialist (Customer Service)

Funded Customer Associate

Customer Account Executive

French Customer Service

Installations Coordinator

Contract Liaison Officer

Retention Agent

Aftersales Advisor

Service Delivery Representative (German Speaking)

Service Co-Ordinator

New Partner Experience Advisor (UKI Market)

Account Manager

Account Manager – Oldham

Customer Service Agent (Italian Speaking) - Inbound B2B

Restaurant Launch Assistant - Dutch Speaking

New Partner Experience Advisor - Italian Speaking

New Partner Experience Advisor - French Speaking

I want to receive the latest job alerts for client services occupations in trafford, gtm

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