Technical support engineer Work, Jobs in Croydon (with Salaries)

Premium Support Engineer (London)
Replit —London
- Full-time
- Hybrid work
- AI
- Communication skills
- Life insurance
SPECIALIST ICT ENGINEER
Laing O'Rourke —Dagenham
Design Engineer/Project Manager for ICT Structured Cabling, Cabling Infrastructure Technology
Amazon UK Services Ltd. —London
- Full-time
- PMP
- Analysis skills
- Travel
Customer Service Engineer
Digital Realty —London
- Full-time
- HVAC
- Mentoring
- Organisational skills
Insurance Technical Delivery Support, Technology Programme Delivery, Engineering, Technology & Transformation
Deloitte —London
- Hybrid work
- PMP
- Agile
TechOps Engineer (System Administrator)
Talos Global —London
- Full-time
- Bachelor's degree
- No degree
- Scripting
- Annual leave
- Employee stock ownership plan
First Line Technical Support Engineer (Shift Patterns)
Krome Technologies Ltd —Chertsey
- £24,000 - £30,000 a year
- Full-time
- English
- Travel
- Communication skills
- Free parking
- Annual leave
Quick apply
First Line Technical Support Engineer
Krome Technologies Ltd —Chertsey
- £24,000 - £30,000 a year
- Weekend availability
- Travel
- Communication skills
- Free parking
- Annual leave
Quick apply
Field Service Engineer
Zenzero Solutions —London
- In-person
- Flexible schedule
Technical Support Senior Engineer, Chiller
Mitsubishi Heavy Industries Air Conditioning Europe —Uxbridge
- Full-time
- Engineering
- English
- Communication skills
Senior Manager - Technical Support Engineering
DeepL —London
- Full-time
- Hybrid work
- APIs
- AI
- Leadership
Onsite Engineer
Cardonet —London
- In-person
- Referral programme
Store Technology Engineer
Mountain Warehouse —London
- Full-time
- Hybrid work
- Travel
- POS
- Communication skills
- Employee discount
Quick apply
Service Desk Engineer - 1st Line
INFINITY GROUP —Royal Tunbridge Wells
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
Quick apply
3h
Customer Success Engineer UK
Aikido Security —London
- Full-time
- Remote
- Software troubleshooting
- English
- Bachelor's degree
Senior ICT & Security Engineer - London
ENGIE —London
- Hybrid work
- Engineering
- Annual leave
AI Engineer, Enablement (London)
LangChain —London
- Full-time
- Master's degree
- Travel
- AI
Senior ICT & Security Engineer - London
Tractebel —London
- Full-time
- Hybrid work
- Engineering
- Annual leave
Senior ICT & Security Design Engineer - London, Bicester or Newcastle
Tractebel —London
- Full-time
- Hybrid work
- Engineering
- Annual leave
9d

More jobs to discover

Find similar jobs that you might be interested in.

SPECIALIST ICT ENGINEER
Laing O'Rourke —Dagenham
Recognised Technical / Professional qualification e.g. BICSI, C+G, HND, HNC, Prince 2. Our team's expertise in system integration provides effective and dynamic…
IT Engineer
The Thinking Schools Academy Trust —Chatham
To be approachable, communicating with customers ranging from students, staff, directors, governors, guest, and suppliers and contractors, responding to a range…
£33,899 - £40,190 a year
7d

I want to receive the latest job alerts for technical support engineer in croydon

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support engineer jobs near croydon

Premium Support Engineer (London)

Replit -
London

Apply Now

Job details

Full-time

Benefits

Life insurance

Qualifications

Technical troubleshooting
Stakeholder collaboration
Mentoring junior staff
Internal department liaison
Technical support
Service restoration
Zendesk
Systems engineering
Major incident coordination
Customer support
Customer interaction
Multidisciplinary collaboration
AI
Communication skills
Debugging

Full job description

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.

As a Premium Support Engineer at Replit, you’ll be the front line for our highest-value customers — delivering fast, expert, and reliable technical support when it matters most. You’ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed.

Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You’ll play a critical role in shaping how Premium Support adapts to new products, new customer expectations, and AI-assisted workflows, operating effectively in ambiguity and driving clarity for your team.

You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving — whether it’s an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business.

In this role you will:

Provide swift, high-priority support to Premium customers, responding within strict SLAs.
Diagnose, reproduce, and resolve complex technical issues across the Replit platform.
Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication.
Lead customer-facing communications during outages or incidents.
Identify recurring issues and collaborate internally to reduce time-to-resolution.
Contribute to internal tooling, automation, and documentation that improves team efficiency.
Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience.
Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality.

Required skills and experience:

3+ years in technical support, developer support, or systems engineering.
Experience providing rapid-response support to high-value or enterprise customers.
Strong debugging skills with JavaScript, Python, or similar languages.
Excellent written and verbal communication under time pressure — able to convey technical concepts clearly and calmly.
Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities.
Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure.
A proactive, ownership-driven mindset and genuine empathy for customers building on Replit.

Nice to have:

Has used Replit in the last 3 to 6 months.
Experience working with IDEs, terminals, or other common developer tools.
Experience with AI tools (Claude, ChatGPT, etc.)

What we value:

Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions
Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams
Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences
Continuous learning: Passion for staying current with industry best practices and new technologies
Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems

Note: This role will begin as remote, with plans to transition to a hybrid model once we establish a local office presence.

Full-Time Employee Benefits Include:

Competitive Salary & Equity

401(k) Program with a 4% match (US Only)

Health, Dental, Vision and Life Insurance

Short Term and Long Term Disability

Paid Parental, Medical, Caregiver Leave

Flexible Time Off (FTO) + Holidays

Commuter Benefits (In-Office Only)

Monthly Wellness Stipend

Autonomous Work Environment

In Office Set-Up Reimbursement (In-Office Only)

Quarterly Team Gatherings

In Office Amenities (In-Office Only)

Want to learn more about what we are up to?

Meet the Replit Agent
Replit: Make an app for that
Replit Blog
Amjad TED Talk

Interviewing + Culture at Replit

Operating Principles
Reasons not to work at Replit

To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

Apply Now

Refine Your Search

technical support engineer jobs in croydon

Premium Support Engineer (London)

SPECIALIST ICT ENGINEER

Design Engineer/Project Manager for ICT Structured Cabling, Cabling Infrastructure Technology

Customer Service Engineer

Insurance Technical Delivery Support, Technology Programme Delivery, Engineering, Technology & Transformation

TechOps Engineer (System Administrator)

First Line Technical Support Engineer (Shift Patterns)

First Line Technical Support Engineer

Field Service Engineer

Technical Support Senior Engineer, Chiller

Senior Manager - Technical Support Engineering

Onsite Engineer

Store Technology Engineer

Service Desk Engineer - 1st Line

Customer Success Engineer UK

Senior ICT & Security Engineer - London

AI Engineer, Enablement (London)

Senior ICT & Security Engineer - London

Senior ICT & Security Design Engineer - London, Bicester or Newcastle

More jobs to discover

I want to receive the latest job alerts for technical support engineer in croydon

Related Searches

Explore jobs in more locations

In this role you will:

Required skills and experience:

Nice to have:

What we value:

Jobseeker tools

Employer Tools

Browse

Stay Connected