Senior customer service representative Work, Jobs in Durham, Dur (with Salaries)

Business Management Trainee
Alpha UK Projects Limited —Newcastle upon Tyne
- From £29,000 a year
- Full-time
- Sales
- Microsoft Office
- In-person
Quick apply
9d
UK Chief Plant Health Officer and Deputy Director Plant and Bee Health, Plant Varieties and Seeds
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £86,000 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
Field Sales Representative
Octopus Energy Group —Teesside
- From £26,300 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Referral programme
Quick apply
SDR Nordic Markets (NO/SE/FI/DA)
Arctic Wolf —Newcastle upon Tyne
- £25,100 - £37,600 a year
- Full-time
- CRM software
- Sales
- English
- Annual leave
- Employee assistance programme
Admin Officer (Legal Admin Support Team)
HM Courts & Tribunal Service —Gateshead
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
14d
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
Quick apply
Technical Sales Representative - Renewables
Integrated Power Services —Newcastle upon Tyne
- CRM software
- Microsoft Excel
- Sales
New Business SaaS Sales Representative
Hubexo —Newcastle upon Tyne
- Full-time
Quick apply
Technical Sales
GAP Group —Newcastle upon Tyne
- Full-time
- Microsoft Excel
- Sales
- Microsoft Office
Technical Sales Representative
Integrated Power Services —Newcastle upon Tyne
- Full-time
- CRM software
- Microsoft Excel
- Sales
Quick apply
General Manager
Lookers —Newcastle upon Tyne
- Up to £85,000 a year
- Weekend availability
- Management
- Annual leave
Quick apply
7d
Senior Quantity Surveyor
Costain —Newcastle upon Tyne
- Full-time
- Analysis skills
- Project management
- Contracts
Heating & Plumbing Engineer
Geowarmth —Durham
- £22,000 - £28,000 a year
- Plumbing
- In-person
- Annual leave
Quick apply
Senior Heat Pump Engineer
Geowarmth —Durham
- £35,000 - £45,000 a year
- Annual leave
Quick apply
IT Team Lead - Infrastructure
Mott MacDonald —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- Management
- Mentoring
- Annual leave
- Employee discount
6d
Check Manager (Available 2026/2027)
Willis Lease Finance Corporation —Teesside
- Maintenance
- English
- Leadership
Weekend School Cleaner (part-time)
Royal Grammar School, Newcastle —Newcastle upon Tyne
- £12.71 an hour
- Part-time
- Leadership
- Communication skills
- School
- Health & wellbeing programme
- Employee discount
Quick apply
14h
Senior Inside Sales Representative - Platforms
Worldpay Pty Limited (SPS) —Gateshead
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
11h
Senior Inside Sales Representative - Platforms
Worldpay (UK) Limited —Gateshead
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
11h

I want to receive the latest job alerts for senior customer service representative in durham, dur

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior customer service representative jobs near durham, dur

Business Management Trainee

Alpha UK Projects Limited
Newcastle upon Tyne

Quick apply

Job details

Graduate | Full-time
From £29,000 a year
9 days ago

Benefits

Company pension
Company events

Qualifications

Sales
Microsoft Office
Business
Leadership
Communication skills

Full job description

Business Management Trainee

Alpha UK Project is looking for a Business Management Trainee to work alongside our senior managers as we set up our new Newcastle operation. It's a practical role with real exposure to business operations, live client projects and the day-to-day decisions that keep a consultancy running. You'll be involved in genuine work from early on, supported by managers who'll guide you and hand you more responsibility as you're ready for it.

What makes it worthwhile is the cross-training behind it. Instead of theory and classroom exercises, you'll learn operations, budgeting, finance, marketing, sales, project delivery and leadership by working on active projects. You learn by doing, with experienced people around you and your responsibilities growing as your capability does.

Who we are

Alpha UK Project is a growing consultancy that helps businesses improve revenue, tighten up their commercial operations and get a better return on their investment. We've recently expanded into Newcastle and are building a local team as part of wider growth across major UK cities. This role is part of that, and you'll help get our Newcastle operation off the ground.

The development

You'll follow a structured cross-training programme covering operations and project coordination, budgeting and financial awareness, client relationship management, contract administration, marketing and sales, business development, performance management, and coaching and team leadership.

Training combines shadowing managers, supervised responsibility, live project work, regular feedback and more accountability over time. The pathway leads towards managing a team and a client project, but moving forward depends on your performance, conduct, commercial understanding and capability rather than time in the role.

What the job involves

You'll support the senior managers and Operations Manager across the running of business operations and client projects. The role is built to develop your commercial judgement and leadership through supervised practice. You'll start by supporting and observing, then take on more as you show you're ready. The direction is clear: towards managing a business development team and running an assigned client project.

Day to day, you'll be

Supporting senior managers with the coordination of business operations and client projects
Helping with client communication, meeting prep, progress updates and account support
Reviewing project performance, commercial results, revenue and return-on-investment figures
Helping prepare and monitor project budgets, expenditure records and basic financial reports
Working with business development representatives to understand activity levels and performance standards
Carrying out market, competitor and client research to inform commercial decisions
Spotting operational issues and suggesting practical ways to improve them
Gradually leading meetings, coaching sessions and small areas of team responsibility as you build towards managing a team and a client project

What you'll need

A real interest in business management, commercial growth and how organisations perform
Degree-level education in business, management, finance, marketing, economics or similar, or equivalent practical or entrepreneurial experience
Some exposure to business, sales, operations, customer service, account management, finance, marketing or project work
Strong written and verbal communication
Good numerical awareness and the ability to read budgets, performance data and commercial information
Solid organisation, time management and attention to detail
A willingness to take coaching, act on feedback and adapt when priorities or circumstances change
Confidence using Microsoft Office or similar business software

We're happy to hear from people with entrepreneurial backgrounds or experience running projects, societies, small businesses or side ventures, as well as those wanting structured development towards management.

The package

The starting salary is £29,000 a year, rising to £35,000 once you've shown you can independently manage a team and a client project to our standard. We aim to support you towards this within around six months, though the timing comes down to your performance and readiness rather than being automatic.

Hours and where you'll work

This is a full-time, permanent, office-based role, Monday to Friday, 8:30am to 5:00pm. The office is in central Newcastle upon Tyne, NE1 5JE, a few minutes' walk from Newcastle Central Station. It's on-site because the training relies on close manager support, working with the team and being hands-on with live projects.

Optional opportunities may occasionally come up for extra project work, events, travel or training outside normal hours. These are voluntary and depend on business needs and your availability.

Why it's worth it

Direct access to experienced senior managers and clear, performance-based development towards management
Practical experience across several business functions, from operations and finance to sales and leadership
A hand in growing a newly expanded Newcastle operation
Real involvement in live client projects and commercial decisions
A professional office with regular coaching and feedback

Equal opportunities

Alpha UK Project is committed to equal opportunities and welcomes applications from all academic, professional and entrepreneurial backgrounds. We assess everyone on their skills, experience and potential, and we're happy to discuss reasonable adjustments during the recruitment process.

Pay: From £29,000.00 per year

Benefits:

Company events
Company pension

Work Location: In person

Quick apply

Refine Your Search

senior customer service representative jobs in durham, dur

Business Management Trainee

UK Chief Plant Health Officer and Deputy Director Plant and Bee Health, Plant Varieties and Seeds

Field Sales Representative

SDR Nordic Markets (NO/SE/FI/DA)

Admin Officer (Legal Admin Support Team)

IT Support Specialist

Technical Sales Representative - Renewables

New Business SaaS Sales Representative

Technical Sales

Technical Sales Representative

General Manager

Senior Quantity Surveyor

Heating & Plumbing Engineer

Senior Heat Pump Engineer

IT Team Lead - Infrastructure

Check Manager (Available 2026/2027)

Weekend School Cleaner (part-time)

Senior Inside Sales Representative - Platforms

Senior Inside Sales Representative - Platforms

I want to receive the latest job alerts for senior customer service representative in durham, dur

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected