Fca consumer duty Work, Jobs in London, Eng (with Salaries)

Collections Agent (Part Time)
Onmo —London
- £33,000 a year
- Part-time
- Remote
- CRM software
- Customer service
- Negotiation
Compliance Monitoring Officer
Lendable —London
- Full-time
- Hybrid work
- Analysis skills
- Machine learning
- Financial services
- Referral programme
4d
Junior Compliance Analyst
Moneyfarm —London
- Full-time
- Analysis skills
- Bachelor's degree
- Case management
Quick apply
4d
Customer Operations Agent (Collections)
Onmo —London
- £28,000 a year
- Remote
- CRM software
- Customer service
- Negotiation
Consumer Duty Manager
Haven —Hemel Hempstead
- Part-time
- Hybrid work
- Analysis skills
- Financial services
- Leadership
- Employee discount
Quick apply
Compliance Officer / Quality Assurance & Regulatory Officer
Landmark specialist Finance —London
- £48,000 - £50,000 a year
- Full-time
- Continuous improvement
- In-person
- Leadership
- Annual leave
- Referral programme
Quick apply
Associate Financial Advisor - Hybrid
Argentis Group Limited —London
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Employee discount
Quick apply
Client Operations Analyst - Pension Operations
InvestEngine —London
- Hybrid work
- English
- SQL
- Analysis skills
Compliance Officer
Kroo Bank Ltd —London
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Financial services
- Annual leave
Quick apply
Compliance & Financial Crime Analyst
The Currency Club —London
- £30,000 - £33,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
1d
Claims Fraud Team Lead
marshmallow —London
- Full-time
- Hybrid work
- Leadership
14d
Compliance Officer (SMF16 / SMF17)
Cutronas FS Ltd —London
- £40,000 - £45,000 a year
- Part-time
- Remote
- Analysis skills
- Bachelor's degree
- Financial services
Quick apply
Consumer / Conduct Risk - Wordings Review Consultant
G MASS —London
- Hybrid work
Quick apply
Investment Bank Consumer & Retail Associate
Citi —London
- Full-time
- Master's degree
- Business development
- Bachelor's degree
Complaints & Arrears Executive
Hometree Finance —London
- £32,000 - £40,000 a year
- Monday to Friday
- Hybrid work
- Communication skills
- Employee discount
Quick apply
Payments Consultant
Thistle Initiatives —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Compliance Analyst
PIB Group Services Ltd. —London
- Full-time
- Organisational skills
- Communication skills
- Time management
Quick apply
13d
Compliance Officer
CMC Markets —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
Manager Consumer Contracts Team
Financial Conduct Authority —London
- £82,300 - £113,300 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
6d
EMEA Wealth & Distribution Compliance
BlackRock Investments —London
- Hybrid work
- Analysis skills
- Organisational skills
- Financial services
- Work from home
- Life insurance

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Collections Agent (Part Time)

Onmo
London

Apply Now

Job details

Part-time
£33,000 a year

Qualifications

CRM software
Customer service
Negotiation

Full job description

Onmo believes that everyone has the right to access, understand and manage their money with confidence. Our ambition is to improve lives by providing better clarity, intelligence and technology to empower every individual in making the smartest financial decisions. We may be young but we have an incredible team in place and big ambitions for the years ahead.

We design our products to help demystify money matters wherever possible, providing customers with more financial control and flexibility in their lives. This helps them get more from what they have, or with smart decisions, make more of the same. It also means people spend less time with the negative aspects of money and more on the positive - enjoying what the world has to offer.

RESPONSIBILTIES

Providing the best customer support by engaging with our customers through our Live Chat, Telephone and Email channels
Answering customer questions and queries about Onmo’s products and services, understanding our customer’s needs and providing solutions to help them with their financial ambitions
Providing customers with assistance in managing their account and conducting account maintenance tasks
Handling account queries about account balances, payments and any other concerns
Maintain thorough and accurate customer service records, of customer interactions, keeping financial records confidential
Use various database systems and technology to deliver great customer care
Follow communication procedures, guidelines and policies
Be on frontline in identifying, raising and supporting any cases of customer dissatisfaction or vulnerability
Proactive Contact - maintaining contact and good relationships with our customers throughout the collection’s lifecycle.
Information Gathering - gaining a great understanding of our customer’s circumstances through various questioning techniques.
Making and receiving telephone calls, to work with our customers whilst consistently seeing their point of view and finding the best solution for everyone, to recover outstanding debts.
Negotiating, implementing, and monitoring feasible repayment solutions that consider the customers circumstances while balancing the business's best interests.
Complete income and expenditure assessments with customers and agree appropriate forbearance support

FCA Compliance & Consumer Duty:

At Onmo we all take collective responsibility for our individual roles in creating the best outcomes for our customers. In this role that involves:

Proactively identify areas where policies or procedures may create foreseeable harm and suggest improvements.
Participate in regular Consumer Duty training and maintain up-to-date understanding of regulatory expectations.
Following the FCA Conduct Rules:
- You must act with integrity
- You must act with due skill, care and diligence
- You must be open and cooperative with the FCA, PRA and other regulators
- You must pay due regard to the interests of customers and treat them fairly
- You must observe proper standards of market conduct

EXPERIENCE

Passionate in delivering great customer service with strong phone contact handling skills and active listening. You will have the ability to listen, understand and articulate challenging conversations verbally and in writing. You are naturally very friendly, polite, patient and understanding
Strong negotiation skills, with the ability to sensitively and courageously find the best solutions for customers experiencing financial difficulties.
High attention to detail, with the ability to accurately document information.
Ability to handle sensitive financial information with discretion and confidentiality.
Capable of managing challenging conversations with customers.
Ability to multitask and manage time effectively, working in a fast-paced environment where there is constant change and growth
Adaptable in your communication and approach to meet different customer needs
Maintain a high quality of service when supporting a high volume of customers through a variety of contact channels
Experience in the use of CRM systems and able to learn and adapt to multiple agent tools
Self-motivated, can be relied upon to follow up on questions and outstanding actions for customers.

Apply Now

Refine Your Search

fca consumer duty jobs in london, eng

Collections Agent (Part Time)

Compliance Monitoring Officer

Junior Compliance Analyst

Customer Operations Agent (Collections)

Consumer Duty Manager

Compliance Officer / Quality Assurance & Regulatory Officer

Associate Financial Advisor - Hybrid

Client Operations Analyst - Pension Operations

Compliance Officer

Compliance & Financial Crime Analyst

Claims Fraud Team Lead

Compliance Officer (SMF16 / SMF17)

Consumer / Conduct Risk - Wordings Review Consultant

Investment Bank Consumer & Retail Associate

Complaints & Arrears Executive

Payments Consultant

Compliance Analyst

Compliance Officer

Manager Consumer Contracts Team

EMEA Wealth & Distribution Compliance

I want to receive the latest job alerts for fca consumer duty in london, eng

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