Associate director Work, Jobs in Stapleford, Ntt (with Salaries)

Client Service Manager
Gallagher —Meadows
- £61,500 - £102,500 a year
- Remote
- Bachelor's degree
- Travel
- Computer skills
3d
Commercial Associate Director - Defence
Mace —Derby
- Full-time
- Hybrid work
- Contracts
- Leadership
- Annual leave
Associate Director of Logistics UK & Ireland
HelloFresh —Derby
- Hybrid work
- Travel
- In-person
- Leadership
- Work from home
- Employee assistance programme
Quick apply
Associate Creative Director of Copy
Thermo Fisher Scientific —Loughborough
- Full-time
- Marketing
- Presentation skills
- Bachelor's degree
6d
Associate Professor in Accounting and Undergraduate Accounctancy Course Director
University of Nottingham —Nottingham
- £59,966 - £73,686 a year
- Part-time
- Hybrid work
- Doctoral degree
- University
- Bachelor's degree
- Annual leave
- Employee discount
11d
Senior ERM Consultant
Gallagher —Meadows
- £116,500 - £227,000 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Flexible schedule
Design Director
LRG —Loughborough
- Hybrid work
- Business development
- Recruiting
- Annual leave
Quick apply
Estimating Associate Director/ Project Director Defence
Turner & Townsend —Nottingham
- Full-time
- Hybrid work
- Business development
- Team management
- Mentoring
Quick apply
Associate Director - Project Controls
Turner & Townsend —Nottingham
- Full-time
- Computer literacy
- Microsoft Office
- Business development
Quick apply
Purchasing Manager
Rehlko —Nottingham
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
- Employee assistance programme
5d
Associate Director – Cyber Security
RSM UK —Nottingham
- Full-time
- Hybrid work
- Business development
- Training & development
- Leadership
14d
Change Delivery Manager
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Conflict management
Paralegal
Gallagher —Meadows
- £54,000 - £105,500 a year
- Full-time
- Bachelor's degree
- Organisational skills
- AI
12d
Assistant Project Manager - Real Estate
Turner & Townsend —Nottingham
- Full-time
- Business development
- Marketing
Quick apply
Hardware Reliability Engineer
Videojet —Nottingham
- Full-time
- English
- Continuous improvement
14d
Business Development Manager
Brush Group —Loughborough
- Monday to Friday
- Hybrid work
- CRM software
- English
- Microsoft Office
- Employee assistance programme
- Life insurance
Assistant Lecturer (with Mentorship)
UK MANAGEMENT COLLEGE —Derby
- £30,000 - £35,000 a year
- Monday to Friday
- Education
- No degree
- Mentoring
Quick apply
Research Manager - (Food, drink and personal care)
Eurofins Sensory, Market Research and Product Design —Nottingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
Quick apply
Lead Buyer - New Product Development Sourcing (Huntingdon, UK)
Videojet —Nottingham
- Full-time
- Engineering
- ERP systems
- Bachelor's degree
- Annual leave
Product Compliance Manager (Nottingham or Huntingdon, UK)
Videojet —Nottingham
- Full-time
- Hybrid work
- Engineering
- English
- Travel
13h

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Client Service Manager

Gallagher -
Meadows

Apply Now

Job details

£61,500 - £102,500 a year
3 days ago

Qualifications

Stakeholder collaboration
Client engagement
Microsoft Office Suite
Bachelor's degree
Contract renewal support
Customer renewal management
Relationship management
Computer skills
Professional development mentoring
Training & development
Root cause analysis
Account management
Communication skills
Internal quality assurance

Full job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

The Client Service Manager is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts within a Branch. This role reports directly to the Program Manager. The Client Service Manager directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG’s value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement.

How you'll make an impact

Client Service Manager’s Primary Areas of Focus:

Delivers high quality client service consistent with AJG operational standards and practices
Supports the business priorities of Branch Managers, Production team members and the Client Service function
Consistently achieves or exceeds operational productivity and performance metrics

Main Accountabilities:

Successfully and profitably manages an assigned group of client accounts
Builds relationships with existing clients by providing exceptional ongoing customer care
In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality and timely manner
Secures existing business and drives the sale of additional services and lines of coverage
Cultivates relationships with the buyer in the client organization as well as with day-to-day client representatives and buyers
Resolves issues quickly in a manner that’s appropriate for both the client and the Branch
Establishes effective relationships with markets, knowing which markets to use for certain risks, etc.
Manages to defined service timelines and processes
Leverages systems, services and resources to execute work as effectively and efficiently as possible
Supports one or more Producers and/or Account Executives and is the first line of contact when the Producer or Account Executive is not available
Leads appropriate resources to address the client’s risk management needs
Escalates issues to Client Service Director or Client Service Supervisor as appropriate
Coaches Client Service Associates through continuous learning, honest feedback, and strong talent development
Executes on best practices, processes, leveraging existing systems and shared services
Conducts periodic audits to ensure compliance to standards and service levels; Consistently adheres to service timelines and professional standards
Communicates with carriers
Supports other Branches and/or Regions as needed
Maintains complete and accurate client and policy data and documents within the Gallagher systems
Manages a book of business focused on retention and driving the sale of additional services and lines of coverage

Critical Competencies:

Comfortably engages others in a consultative discussion
Keen understanding of professional and industry standards/practices
Role model for high performance and Gallagher’s shared values
Consistently delivers high quality work on a timely basis
Builds collaborative and mutually meaningful relationships with internal and external clients
Comfortable analyzing and using data to make decisions
Effectively balances a strong client focus with maximizing operational efficiency
Quickly determines critical issues, detail oriented
Solves problems quickly and focus solutions on the root cause
Learns new systems, processes and skills quickly
Works effectively as a team
Works in a self-directed manner
Focused on best practices for operations processes and procedures
Effectively manages/balances multiple and sometimes competing priorities
Facilitates and/or leads group meetings with internal and external clients
Solid financial acumen

About You

Bachelor's degree with 3+ years client service and/or claims management experience –OR– High School degree/GED with 8+ years client service and/or claims management experience
Valid P&C Producer’s license
Able to travel up to 25% of the time
Proficient in Microsoft Office applications
Strong written and verbal communication skills
Proficient in using technology as a tool to maximize productivity and quality
Previous experience managing client relationships
Insurance knowledge – P&C experience preferred

#LI-LB3

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Apply Now

Refine Your Search

associate director jobs in stapleford, ntt

Client Service Manager

Commercial Associate Director - Defence

Associate Director of Logistics UK & Ireland

Associate Creative Director of Copy

Associate Professor in Accounting and Undergraduate Accounctancy Course Director

Senior ERM Consultant

Design Director

Estimating Associate Director/ Project Director Defence

Associate Director - Project Controls

Purchasing Manager

Associate Director – Cyber Security

Change Delivery Manager

Paralegal

Assistant Project Manager - Real Estate

Hardware Reliability Engineer

Business Development Manager

Assistant Lecturer (with Mentorship)

Research Manager - (Food, drink and personal care)

Lead Buyer - New Product Development Sourcing (Huntingdon, UK)

Product Compliance Manager (Nottingham or Huntingdon, UK)

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