Customer experience associate Work, Jobs in Thaxted, Ess (with Salaries)

Customer Care Associate
Origin UK Operations and Origin Amenity —Finchingfield
- Weekend availability
- Salesforce
- Organisational skills
- Computer skills
Quick apply
Research Associate
STEMCELL Technologies Inc —Cambridge
- £33,600 - £45,400 a year
- Weekend availability
- Laboratory experience
- Bachelor's degree
- Communication skills
11d
Casual Production Associate
Zesty Lemons Creative Limited —Bishop's Stortford
- Up to £12.71 an hour
- Part-time
- Assembly
- Quality control
- Power tools
- Employee discount
- Flexible schedule
Quick apply
4d
Retail Sales Associate
Tempur Sealy —Braintree
- Full-time
- English
- Life insurance
Court Associate
HM Courts and Tribunals Service —Cambridge
- £29,303 - £31,061 a year
- Part-time
- Presentation skills
- Travel
- Organisational skills
- Annual leave
12d
Court Associate
HM Courts & Tribunal Service —Cambridge
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
12d
Senior Associate - Customer Services (Voice)
SS&C Technologies —Chelmsford
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
10d
Sales Associate
H.Samuel —Chelmsford
- £12.71 an hour
- Part-time
- Customer service
- Employee discount
7d
Retail Associate
Homesense —Stevenage
- Part-time
- Customer service
- No experience needed
- Employee discount
Brand Representative - Grand Arcade, Hollister
Hollister —Cambridge
- £12 an hour
- Customer service
- Organisational skills
- Store discount
- Employee discount
Associate Business Development Manager
Beyond Co —Newmarket
- £26,500 - £28,500 a year
- Full-time
- Hybrid work
- Salesforce
- Business development
- Organisational skills
- Health & wellbeing programme
- Work from home
Quick apply
Research Associate
Abselion —Cambridge
- £35,000 - £39,000 a year
- Master's degree
Operations Associate
Gopuff —Cambridge
- Part-time
- Google Suite
- Computer literacy
- Warehouse experience
- Annual leave
Quick apply
Management Associate Commercial
Mundipharma —Cambridge
- Full-time
- Doctoral degree
- Data analysis skills
- Master's degree
QC Associate Role (Fixed Term)
Thermo Fisher Scientific —Bishop's Stortford
- Full-time
- Continuous improvement
- Quality control
Assistant Manager - Grand Arcade, Hollister
Hollister —Cambridge
- £34,000 a year
- Customer service
- English
- Bachelor's degree
- Store discount
- Annual leave
Scheme Host
JLL —Cambridge
- Hospitality
- Microsoft Office
- In-person
Sales Associate - Cambridge
GANT —Cambridge
- Part-time
- Sales
- Customer service
- Communication skills
Quick apply
2d
QA Associate
Avantor —Cambridge
- Full-time
- Databases
- Bachelor's degree
- Continuous improvement
Key Lead - Grand Arcade, Hollister
Hollister —Cambridge
- £15.10 an hour
- POS
- Communication skills
- Store discount
- Employee discount

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customer experience associate jobs near thaxted, ess

Customer Care Associate

Origin UK Operations and Origin Amenity
Finchingfield

Quick apply

Job details

Full-time

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Returns processing
Client engagement
Salesforce
Internal department liaison
Microsoft Office Suite
Complaint handling
Organisational skills
Computer skills
Customer interaction
Communication skills

Full job description

Origin Suregreen Limited are a retail and wholesale supplier of landscaping, fencing and gardening products. We are looking for a Customer Care Associate to join our team in Finchingfield, Essex.

As a Customer Care Associate, you will be involved in providing excellent service to our customers, assisting at our on-site Trade Counter, as well as providing timely and professional responses within our various online platforms and over the telephone. This is a multifaceted role that encompasses a variety of responsibilities aimed at providing exceptional customer service across different communication channels and platforms. You will be responsible for ensuring customer satisfaction and loyalty through effective issue resolution and support while maintaining a positive and professional demeanour.

The shift pattern for this role covers our core operating hours of 7:00am–6:00pm, with the following shifts:

7:00am–4:00pm
8:00am–5:00pm
9:00am–6:00pm

During the off-peak season, the shorter operating hours are 7:00am–5:30pm.

Weekend working will be required for this role.

Main Responsibilities

Multi-Channel Communication: Engage with customers through in-person interactions, telephone calls, web chat, and platform messaging, ensuring clear and effective communication.
Customer-Focused Approach: Maintain a positive, empathetic, and professional attitude toward customers at all times, building rapport and trust.
Prompt Response: Respond promptly and professionally to customer enquiries, complaints, and feedback, ensuring a high standard of service.
Product Knowledge: Provide detailed information about available products and services, answering any questions customers may have.
Issue Resolution: Investigate and resolve customer issues effectively, providing solutions or escalating matters to the appropriate team when necessary.
Order Management: Process quotes, orders, take payments, issue refunds, and manage returns while assisting customers with delivery-related issues.
Record Keeping: Maintain accurate records of customer interactions, transactions, comments, and complaints for future reference and analysis.
Cross-Department Collaboration: Work collaboratively with internal departments to ensure the effective resolution of customer issues, fostering a team-oriented environment.
Account Management: Establish new customer accounts, accurately recording information in Linnworks and Salesforce to ensure seamless data management.
Administrative Support: Manage daily administrative tasks efficiently, prioritising workload to meet customer service objectives.
Feedback Analysis: Identify trends in customer feedback and suggest improvements to enhance the overall customer experience and service quality.
Escalation Management: Refer advanced cases to management for resolution, providing necessary background information to facilitate a timely response.
eCommerce Support: Support the eCommerce team with administrative tasks as required.

Skills and Experience

At least 2 years’ experience in Customer Care or a similar role
Ability to thrive in demanding environment, multitasking while keeping focus on the customer
Experience using CRM systems
Solid computer skills, including MS Office
Ability to remain calm when dealing with difficult customers
Excellent work ethic, self-motivator and driven
Ability to quickly learn and retain product information
Strong written and verbal communication skills
Ability to demonstrate patience and understanding
Good planning and organisational skills

It’s you we’re interested in

At Origin, we want everyone to have an equal opportunity to achieve their full potential. We positively encourage applications from all suitably qualified and eligible candidates, regardless of their gender, ethnicity, disability, age, sexuality, religion or belief, marital status, pregnancy and maternity.

Having a diverse and inclusive business is vital for our future success and that’s why we treat all our applicants fairly and with respect, irrespective of their background or any other protected characteristic.

Quick apply

Refine Your Search

customer experience associate jobs in thaxted, ess

Customer Care Associate

Research Associate

Casual Production Associate

Retail Sales Associate

Court Associate

Court Associate

Senior Associate - Customer Services (Voice)

Sales Associate

Retail Associate

Brand Representative - Grand Arcade, Hollister

Associate Business Development Manager

Research Associate

Operations Associate

Management Associate Commercial

QC Associate Role (Fixed Term)

Assistant Manager - Grand Arcade, Hollister

Scheme Host

Sales Associate - Cambridge

QA Associate

Key Lead - Grand Arcade, Hollister

I want to receive the latest job alerts for customer experience associate in thaxted, ess

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