Technical support analyst Work, Jobs in Tower Hamlets, Gtl (with Salaries)

Support Analyst
Palantir —London
- Weekend availability
- Remote
Quick apply
Technical Support Analyst
CoStar Group —London
- Full-time
- Databases
- Bachelor's degree
- No degree
- Annual leave
Support Analyst
dunnhumby —London
- Travel
- Organisational skills
- In-person
- Flexible schedule
Quick apply
6d
IT Service Desk Analyst
Elexon —London
- £40,000 a year
- Hybrid work
- Azure
- Continuous improvement
- Communication skills
5d
1st Line Support Analyst
Aquis Exchange —London
- Hybrid work
- Communication skills
Quick apply
Technical Support Analyst, Tier 1 (UK)
Docebo —London
- Full-time
- Hybrid work
- Communication skills
- Employee stock purchase plan
- Annual leave
19h
Site Support Analyst
Beam Inc. —London
- Bachelor's degree
- Travel
4h
End User Support Analyst
Element Materials Technology —London
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
6d
Deskside Support Analyst
Markel International Services Ltd —London
- Bar
- Travel
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
8d
Application Support Analyst (PA26Q3ASJH102)
SS&C Technologies —London
- Weekend availability
- Spanish
- English
- Databases
12d
Application Support Analyst
Ki —London
- Full-time
- Hybrid work
- Salesforce
- Communication skills
- HTML
Quick apply
Application Support Analyst
Clarksons —London
- Data analysis skills
- Analysis skills
- Continuous improvement
4d
First Line Service Desk Analyst
T-Tech —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Windows
- SharePoint
- Annual leave
Quick apply
IT Support Analyst
Methods Business and Digital Technology —London
- Full-time
- Hybrid work
- Salesforce
- Bachelor's degree
- SharePoint
- Employee assistance programme
Quick apply
7d
Support Analyst (12 month FTC)
Universal Music Group —London
- Full-time
- Spanish
- Data entry
- Organisational skills
8d
Graduate Trading Support Analyst
Trayport —London
- Full-time
- Continuous improvement
- No degree
- APIs
IT Support Analyst
Formula 1 —London
- Full-time
- Communication skills
- Store discount
- Annual leave
7d
Desktop Support Analyst (6 month FTC)
Sony Music Entertainment Canada —London
- Google Suite
- Azure
- Windows
4d
Service Desk Analyst - Apprentice
T-Tech —London
- Computer literacy
- Communication skills
Quick apply
ICT Technical Analyst
Hill Group UK —Waltham Abbey
- Remote
- Travel
- Communication skills
- Employee discount
1d

I want to receive the latest job alerts for technical support analyst in tower hamlets, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Support Analyst

Palantir -
London

Quick apply

Job details

Permanent

Qualifications

Technical troubleshooting
Client engagement
Incident queue management
Ticket management
Ticket management systems
Technical support incident logging
Technical writing
Customer support
Customer interaction
Application support
Root cause analysis
Remote diagnostics

Full job description

Company Description

Palantir Solutions is the largest, independent and dedicated provider of integrated economic and planning products and services to the upstream oil and gas industry with offices in the UK, US, Australia, Canada, Colombia, India and Singapore.

Palantir provides a work environment that is entrepreneurial, fast-paced and varied. Our employees are expected to be pro-active self-starters, comfortable working either independently or as part of a team and commercially minded. Everyone at Palantir takes pride in delivering solutions that exceed client expectations and developing new ideas to enhance our services and products. We are currently recruiting Support Analysts to join our team.

Job Description

Palantir’s support team is not just a software help desk. Palantir Support Analysts engage in deep problem solving primarily related to our industry leading software products. Our diverse products require domain expertise in reserves management, economic analysis, financial forecasting and portfolio management. The majority of cases involve critical thinking and good understanding of the business problem that is to be solved. The main responsibilities of a Support Analyst include the following:

Main Responsibilities

First point of contact for responding to internal and external application support queries, providing exceptional support over both telephone and email channels.
Remotely connect to user’s computers to determine minimal reproduction steps, solving if possible or providing concise details to development for further analysis and resolution.
Appropriately prioritize cases and escalate those of high urgency to the Support Manager.
Ensure protocol is followed according to Palantir’s support policy which includes logging all cases in our ticketing system and respecting SLA response and resolution times.
Foster client relationships that arise from support interactions.
Improve products and processes by identifying reoccurring problems that are reported.
Contribute articles to the technical knowledge base.
Ability to work irregular hours on occasion such as weekends.

Qualifications

Background in technical discipline such as Computer Science, Engineering, Economics, Math, or Physics is preferred with a passion for problem solving.
Ability to communicate effectively with both non-technical users and highly technical users.
Ability to prioritise and balance multiple tasks.
Willingness to research and figure out complex software systems.
Desire to make things more efficient.

Additional Information

We want only the best people for our company. Our people are self-starters, work independently with the latest technology and with an exceptionally intelligent team. Our interviews will require personality, aptitude and skill tests. This is a fantastic opportunity to join a successful and rapidly expanding global organisation.

Quick apply

Refine Your Search

technical support analyst jobs in tower hamlets, gtl

Support Analyst

Technical Support Analyst

Support Analyst

IT Service Desk Analyst

1st Line Support Analyst

Technical Support Analyst, Tier 1 (UK)

Site Support Analyst

End User Support Analyst

Deskside Support Analyst

Application Support Analyst (PA26Q3ASJH102)

Application Support Analyst

Application Support Analyst

First Line Service Desk Analyst

IT Support Analyst

Support Analyst (12 month FTC)

Graduate Trading Support Analyst

IT Support Analyst

Desktop Support Analyst (6 month FTC)

Service Desk Analyst - Apprentice

ICT Technical Analyst

I want to receive the latest job alerts for technical support analyst in tower hamlets, gtl

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected