Technical support agent Work, Jobs in Hyde, Gtm (with Salaries)

Technical Support Agent Level 2
Custodia Technology Limited —Knutsford
- £32,000 a year
- Weekend availability
- Computer Science
- Bachelor's degree
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Technical Support Agent Level 2
Custodia —Knutsford
- £32,000 a year
- Weekend availability
- Computer Science
- Bachelor's degree
- Communication skills
- Free parking
- Annual leave
5d
Conveyancing Assistant
Mallory Pryce —Oldham
- Administrative experience
- Communication skills
Quick apply
Service Desk Agent
Rochdale Council —Rochdale
- £26,403 - £28,142 a year
6d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Hyde
- £3,800 a month
- Full-time
- Sales
Quick apply
Compliance QA Analyst
Evolution Money —Manchester
- Up to £36,000 a year
- Full-time
- English
- Organisational skills
- Financial services
- Annual leave
Quick apply
4d
Sales Executive
Alpi UK Limited —Manchester Central
- £36,000 - £40,000 a year
- Full-time
- CRM software
- Sales
- Business development
- Free parking
- Store discount
Quick apply
13d
Technology Analyst - Operations (UK Remote)
Turnitin, LLC —Manchester
- Full-time
- Remote
- No degree
- APIs
- AI
- Annual leave
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Hyde
- £3,800 a month
- Full-time
Quick apply
Analytical Engineer
On the Beach —Manchester
- Full-time
- Hybrid work
- AI
- Annual leave
- Work from home
Junior Commercial Advisor
Verisure Services (UK) Limited —Hyde
- £3,800 a month
- Full-time
- Sales
Quick apply
Customer Service Agent
JaJa Finance Ltd —Manchester
- £29,000 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Quick apply
13d
Planning Agent
Aira —Manchester
- Hybrid work
- Annual leave
- Employee discount
Quick apply
AI Engineer
CarFinance247 —Manchester
- Up to £60,000 a year
- Azure
- Computer Science
- Master's degree
Site Agent
Bethell Construction Ltd —Kearsley
- Full-time
- Writing skills
- Microsoft Office
- Project management
AI Engineer
Vix Technology & Kuba —Manchester
- £60,000 - £75,000 a year
- Full-time
- Software development
- AI
Quick apply
14d
Renewables Administrator
Regenda Group —St Helens
- £27,000 a year
- Full-time
- Administrative experience
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7h
Paralegal – Commercial Debt Litigation
Horwich Farrelly Solicitors —Manchester
- Analysis skills
- Negotiation
- Analytics
- Annual leave
- Employee assistance programme
Sales Executive - North West
Albini e Pitigliani Spa —Manchester
- £36,000 - £40,000 a year
- Monday to Friday
- CRM software
- Business development
- Presentation skills
- Annual leave
- Work from home
Quick apply
12d
Reinstatement Agent
Network Plus —Salford
- £30,000 - £45,000 a year
- Full-time
- Management
- Customer service
- Computer literacy
Quick apply
22h

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Technical Support Agent Level 2

Custodia Technology Limited
Knutsford

Quick apply

Job details

Permanent | Full-time
£32,000 a year

Benefits

Free parking
Health & wellbeing programme
Annual leave
Company pension
Private medical insurance
Gym membership
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
ITIL Certification
Cloud infrastructure
Driving Licence
Computer Science
Ansible
Mentoring junior staff
Ticket management
Service restoration
Docker
Bachelor's degree
CI/CD pipelines
Terraform
IT support
Technical writing
Customer support
Customer interaction
Root cause analysis
Communication skills
PowerShell scripting
Infrastructure provisioning automation
PowerShell
Terraform provisioning

Full job description

Job Role

This is an office based position.

Please have full right to work as this job is not open to sponsorship

Preferable to drive due to the remote location

Shift pattern: 6.00am - 2.30pm, 2.00pm - 10.30pm, 10.00pm - 6.30am

28 days annual leave per year (Includes working weekends and Bank holidays)

Location: Booths Park, Chelford Road, Knutsford, UK : Preferrable to hold a driving license as we are based remote

Position Overview:
As a Technical Support Agent (L2), you will provide advanced technical support for Custodia’s products and services, focusing on troubleshooting and resolving complex issues while escalating only the most advanced cases. You will work closely with the Tech Support Team Lead and other team members to ensure timely resolution of support requests, maintain high levels of customer satisfaction, and contribute to the overall operational efficiency of the technical support function. The role requires solid technical knowledge, critical thinking, and strong communication skills to bridge customer needs and technical resolutions.

Key Responsibilities:
Technical Support & Troubleshooting:

Resolve Level 2 technical support tickets, escalations, and incidents within defined SLAs.

Diagnose and troubleshoot complex technical problems using system logs, monitoring tools, and issue documentation.

Troubleshoot and resolve system and network issues, ensuring minimal downtime and optimal performance.

Provide detailed root cause analysis for recurring issues and propose solutions to improve system stability.

Perform intermediate-level configurations, installations, maintenance and updates on Custodia’s hybrid cloud and on-premises systems.

Collaborate with the Tech Support Team Lead to refine troubleshooting methodologies and best practices.
System Monitoring & Maintenance:

Monitor system performance and resource utilization, identifying areas for optimization.

Ensure platform performance meets defined KPIs, escalating deviations when necessary.

Assist in configuring, maintaining, and updating infrastructure as code tools like Terraform and Ansible.

Support and maintain the CI/CD pipelines under the direction of senior engineers or team leads.

Ensure all technical documentation is accurate and up-to-date for internal use.

Customer Interaction & Case Management:

Communicate with customers to gather detailed information about technical issues and provide timely updates on case progress.

Escalate unresolved or highly complex issues to Level 3 support or product teams, ensuring all relevant details are captured.

Work collaboratively with the Customer Service Team to ensure seamless resolution of customer concerns.
Team Collaboration & Knowledge Sharing:

Actively participate in team meetings, training sessions, and technical discussions to enhance overall team knowledge.

Share insights and lessons learned from resolved incidents to help reduce repeat issues.

Foster a culture of collaboration and teamwork to improve service delivery and team efficiency.
Operational Efficiency & Process Improvement:

Proactively identify opportunities to improve processes, tools, and workflows for technical support.

Provide input on alarming and threshold configurations to ensure optimal system monitoring.

Contribute to building and maintaining a robust knowledge base for recurring issues and best practices.

Participate in post-incident reviews and contribute to implementing preventive measures to reduce similar issues.

Qualifications & Skills:
Required Technical Skills:

2+ years of experience supporting IT enterprise level infrastructure or a related technical role.

Strong knowledge of mixed Windows Server (2012-2019) and Linux (RedHat), SQL Server, Networking, and Active Directory.

Familiarity with cloud environments (e.g., Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes).

Proficiency in scripting languages (e.g., PowerShell, Python, Bash).

Experience working with ticketing systems and adhering to SLAs/KPIs.

Exposure to voice recording platforms, IP networks, or storage technologies is a plus.

Preferred Skills:

Basic understanding of CI/CD pipelines and infrastructure as code tools (e.g., Terraform, Ansible).

Bachelor's degree in Computer Science, Information Systems, or related field or equivalent work experience.

Certifications such as ITIL Foundation, Microsoft Azure, or equivalent are highly desirable.
Key Traits & Soft Skills:

Reliability: Consistently delivers high-quality work on time and communicates effectively when delays occur.

Critical Thinking: Demonstrates the ability to analyze technical issues logically and identify effective solutions.

Customer Focus: Balances technical resolutions with customer satisfaction, ensuring clear and empathetic communication.

Teamwork: Collaborates effectively with team members, mentors junior staff, and contributes to shared goals.

Productivity: Manages tasks independently, prioritizes effectively, and meets deadlines consistently.

Job Types: Full-time, Permanent

Pay: £32,000.00 per year

Benefits:

Company pension
Free parking
Gym membership
Health & wellbeing programme
On-site parking
Private medical insurance
Sick pay

Ability to commute/relocate:

Knutsford WA16: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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