3rd line support Work, Jobs in Derby De21 (with Salaries)

Desktop Support Analyst - Derby
Brightwell —Derby
- Analysis skills
- Computer networking
- SharePoint
- Free parking
- Employee assistance programme
3rd Line Infrastructure Engineer
Computacenter —Nottingham
- Overtime
- Azure
- Communication skills
202608: Prison Officer - HMP Foston Hall
Ministry of Justice —Derby
- £30,001 - £40,000 a year
- Part-time
- Presentation skills
- Communication skills
- Annual leave
3h
Senior Manager
M Group —Nottingham
- Maintenance
- Communication skills
- Annual leave
- Employee assistance programme
Second Line Analyst
Computacenter —Nottingham
- Organisational skills
- SharePoint
- Communication skills
Facilities Operator - PMO
PepsiCo —Leicester
- £38,951.30 a year
- Computer literacy
- Continuous improvement
- Mentoring
- Employee discount
13d
Desktop Support Analyst
Brightwell —Chesterfield
- Analysis skills
- Travel
- Computer networking
- Free parking
- Employee assistance programme
Youth Worker – ESOL
Derby College —Derby
- £31,666 a year
- Bachelor's degree
- Employee assistance programme
- Employee discount
Quick apply
Plant & Equipment Office Coordinator
M Group —Nottingham
- Office experience
- Annual leave
- Employee assistance programme
IT Support Technician
Howes Percival —Leicester
- Maintenance
- Travel
- Communication skills
- Employee discount
Electrician- Derby
Sureserve —Derby
- £40,000 - £44,000 a year
- Customer service
- Maintenance
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Machine Shop Team Leader
APPH LTD —Nottingham
- Rotating shift
- Computer literacy
- Engineering
- Continuous improvement
- Annual leave
- Employee discount
Quick apply
14d
Bid Coordinator
M Group —Nottingham
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Annual leave
23h
CNC- Shift Team Lead
APPH LTD —Nottingham
- Rotating shift
- Computer literacy
- Engineering
- Continuous improvement
- Annual leave
- Employee discount
Quick apply
14d
Assistant Fabric Technologist
NEXT —Leicester
- £33,000 - £40,000 a year
- Full-time
- Google Suite
- Quality control
- Free parking
- Employee discount
1d
Commercial Manager
M Group —Annesley
- Hybrid work
- Team management
- Travel
- Mentoring
- Annual leave
- Employee assistance programme
Bid Writer
M Group —Nottingham
- Hybrid work
- Microsoft Word
- Travel
- Annual leave
- Employee assistance programme
Strategic Director of Place
Derby City Council —Derby
- £137,479 - £147,620 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
8d
Engineering Systems Support Engineer
JCB —Rocester
- Full-time
- Engineering
- Gym membership
Fabric Sourcing Technologist
NEXT —Leicester
- £46,000 - £68,000 a year
- Full-time
- Google Suite
- Quality control
- Free parking
- Employee discount

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Desktop Support Analyst - Derby

Brightwell -
Derby

Apply Now

Job details

Benefits

Free parking
Company pension
Employee assistance programme
Life insurance

Qualifications

Technical troubleshooting
Incident triage
Desktop support
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Microsoft Office Suite
Analysis skills
Computer networking
SharePoint
ServiceNow
Management reporting
Communication skills
Microsoft Azure

Full job description

Location: Derby

An exciting opportunity has come available for a Desktop Support Analyst to join the growing team at Brightwell. In this key role, you will be responsible for providing deskside assistance to Brightwell users, providing an onsite point of contact for 3rd parties and providing assistance with IT related issues. Additionally, the Desktop Support Analyst will maintain strong communication lines between Brightwell, the third-party vendors and the business adhering to Brightwell practices.

The role is based primarily on-site at Derby, with an expectation of 3 days in the Derby office and 2 days at the Chesterfield office, adjusting as required.

What you’ll do:

Provide onsite desktop support and remote hands-on support to the business to ensure the business is continuously able to operate efficiently and effectively.
Follow ITIL processes, focusing on Incident and Change Management, to ensure consistent and controlled service delivery.
Ensure third-party vendors and the business adhere to IT processes in line with SLAs and Brightwell policies, to maintain compliance and service quality.
Act as the second point of contact for escalated first-line service desk cases across network and desktop areas, to ensure timely resolution of complex issues.
Triage incidents and engage the correct technology group(s), coordinating where multiple teams are involved, to drive efficient and accurate issue resolution.
Support the Service Delivery Manager in testing technology changes, to ensure systems are stable and available for the next working day.
Escalate high-priority incidents and issues to the Service Delivery Manager, to ensure appropriate visibility and timely intervention.
Assist the Service Delivery Manager with audit reviews by providing evidence, to ensure technology remains auditable throughout the year.
Monitor technology security practices and proactively identify and escalate potential or actual breaches, to protect organisational systems and data.
Maintain policy and process documentation, to ensure information remains accurate, up to date, and accessible.
Provide metrics and Management Information (MI) to relevant stakeholders, to support informed decision-making and performance tracking.
Participate in on-call support when required, to ensure business continuity and issue resolution outside standard hours.
Manage IT peripherals to ensure they remain fit for purpose and fault-free, to support reliable end-user operations.
Use ServiceNow for ticketing and asset management, to ensure accurate tracking and effective management of IT peripherals, assets, and licences.
Other duties, as required.

This role would suit someone with:

Good working knowledge of Windows operating systems and Microsoft 365, including associated applications
Proven experience of troubleshooting end-user IT issues across Windows, Microsoft 365, and common business applications
Experience working in a desktop support or service desk environment (typically 3+ years or equivalent)
Ability to learn and adapt to new and changing technologies
Strong customer service and user-facing communication skills
Effective verbal and written communication skills, with the ability to engage stakeholders at all levels
Strong diagnostic and analytical skills
Experience of incident triage and working with competing priorities in a high-volume support environment
Ability to work effectively under pressure
Relevant IT support experience and/or formal IT qualifications
Understanding and confident use of technical terminology
Strong interpersonal and stakeholder management skills
Experience of working with third-party suppliers and support teams
Ability to manage workload and prioritise tasks appropriately within a dynamic environment
Professional and positive approach to work.

Desirable:

O365 admin and other Azure admin services
SharePoint administration
Networking experience e.g. patching, testing, VLAN organisation
Teams room conferencing systems
File integration software, e.g. Boomi, Go Anywhere
8x8 or other Telephony platform management
Egress platforms or similar
Experience working in the Finance sector

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

Annual performance bonus of up to 7%.
25 days holiday (increasing to 30 with service) plus bank holidays.
A pension with 15-17% employer contributions (depending on age).
8 x salary Life Insurance.
Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)
Free health assessments.
Health cash plan.
Professional study support.
Employee Assistance Programme and free Wellhub wellness network platform access.
Free parking.

Building an inclusive work environment:

Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.

Apply Now

Refine Your Search

3rd line support jobs in derby de21

Desktop Support Analyst - Derby

3rd Line Infrastructure Engineer

202608: Prison Officer - HMP Foston Hall

Senior Manager

Second Line Analyst

Facilities Operator - PMO

Desktop Support Analyst

Youth Worker – ESOL

Plant & Equipment Office Coordinator

IT Support Technician

Electrician- Derby

Machine Shop Team Leader

Bid Coordinator

CNC- Shift Team Lead

Assistant Fabric Technologist

Commercial Manager

Bid Writer

Strategic Director of Place

Engineering Systems Support Engineer

Fabric Sourcing Technologist

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