Technical support engineer Work, Jobs in Bury, Gtm (with Salaries)

First Line Technical Support Engineer ( VoIP )
ProVu Communications —Huddersfield
- £25,500 - £26,000 a year
- Full-time
- IT
- Linux
- In-person
- Sick pay
Quick apply
EUC Engineer
CGI —Manchester
- Full-time
- Software troubleshooting
- Customer service
- IT
Quick apply
CS Tech Support Engineer
Samsung —Manchester
- Full-time
- Hybrid work
- Training & development
- Communication skills
- Employee discount
- Sick pay
1d
Schools ICT Engineer
Agilisys —St Helens
- Monday to Friday
- Customer service
- Windows
- In-person
- Annual leave
- Employee discount
Quick apply
Associate Installer Support Engineer (Dutch Speaking) - Fixed Term Contract
Tesla —Manchester
- Customer service
- Engineering
- English
Enterprise Service Desk Engineer
Zen Internet —Rochdale
- From £30,000 a year
- Overtime
- Hybrid work
- Communication skills
- Employee discount
- Sick pay
Quick apply
14d
Technical Support Engineer
Telana —Preston
- Travel
- SharePoint
- Communication skills
- Employee assistance programme
12d
Technical Support Engineer – Lab Informatics
Agilent Technologies LDA UK Limited —Cheadle
- Full-time
- Doctoral degree
- Laboratory experience
- Master's degree
7d

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First Line Technical Support Engineer ( VoIP )

ProVu Communications -
Huddersfield

Quick apply

Job details

Permanent | Full-time
£25,500 - £26,000 a year

Benefits

Cycle to work scheme
Company pension
Tech scheme
Sick pay

Qualifications

VoIP
IT
IP networking
Linux
BTEC
A Level

Full job description

Do you thrive on working with cutting-edge technology?

Are you good on phone ?

Are you a natural problem solver with a passion for understanding how things work?

Are you eager to advance your career by diving into the future of telephony?

Do you want to be part of an award-winning technical support team?

If this sounds like you, we'd love to hear from you!

About us

ProVu Communications Ltd are an award winning value-added distributor of Voice-over-IP technology. Our specialty is in automated configuration and management systems for Internet connected devices. We sell to a wide range of resellers throughout the UK and Ireland. ProVu are one of the leading companies in the world of Internet Telephony. We are profitable and growing.

Job information

Working as part of our technical support team, you will be responsible for dealing with first line technical support queries from our customer. These will range from general product information queries to diagnosing and fixing complex problems.

You will learn about Voice-over-IP technologies, gaining experience from technical experts in-house with the potential for outside training and qualifications. Our customers are resellers who generally have technical knowledge themselves so you will be handling complex and interesting jobs.

You will also learn about Linux operating systems as our internal IT infrastructure is mostly Linux based.

Main duties

Responding to inbound technical support queries via email and telephone
Creating and assigning support tickets to appropriate team members
Testing new products and services, troubleshooting issues, and solving problems
Ensuring timely and effective customer service by addressing inquiries promptly
Assisting in creating documentation, including how-to guides and blog posts on technical topics
Prioritising tasks and managing your workload efficiently
Handling internal support requests from staff, prioritising tasks, performing maintenance and repairs, and documenting work on internal IT equipment
Providing technical training both internally and externally based on business needs
Delivering technical training to customers
Supporting the Sales team by joining conference calls with customers to help answer any technical questions

About you

We see the following skills & qualifications as being useful in this position. But do not be put off if you are missing any as we are interested in finding people who get enjoyment from learning new things:

Good written skills and telephone manner
Educated in a technology related field (e.g. degree, BTEC, Diploma or A-level etc...)
Some work experience in the tech-support area or a genuine interest in IT
Intermediate to advanced knowledge of IP networking, Internet technologies
Any experience with Linux and open-source software
Knowledge or experience of telephony systems (new or old)
Above all, you enjoy learning as we are always trying to keep ahead of the curve by learning about new technology

What we offer

We're a small, friendly team who are passionate about the work we do. We pride ourselves as being leaders in our field and strive to provide the very best service we can. We know that our team is one of our core strengths, therefore we look to develop our staff and their careers wherever we can and offer a comfortable, fun environment.

After six months of employment, you will enter the company bonus scheme which pays a quarterly bonus based on the performance of both the company and you.

Benefits include:

Company pension contributions up to 10%.
20 days holiday + Bank holidays (increasing per year served)
A modern, stylish workplace in a converted Yorkshire mill with full heating and air conditioning
Cycle to Work Scheme
Home & Tech Scheme
A great working atmosphere. You will not be micro-managed or expected to meet unrealistic deadlines
As much free coffee, tea, cordial as you can drink
Free Eye tests
Personal accident insurance
We reward performance rather than time served - if you do well here you will find plenty of opportunity to progress your career
Regular company social activities
Salary
Starting at £25.5k (plus quarterly bonus)
Strictly no agencies.
No Visa Sponsership available for this role

Job Types: Full-time, Permanent

Work Location: In person

Job Types: Full-time, Permanent

Pay: £25,500.00-£26,000.00 per year

Benefits:

Cycle to work scheme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

technical support engineer jobs in bury, gtm

First Line Technical Support Engineer ( VoIP )

EUC Engineer

CS Tech Support Engineer

Schools ICT Engineer

Associate Installer Support Engineer (Dutch Speaking) - Fixed Term Contract

Enterprise Service Desk Engineer