It and data systems technician Work, Jobs in Failsworth, Gtm (with Salaries)

Application Support Technician (8-Month Fixed Term)
Magentus —Manchester
- £29,000 a year
- Hybrid work
- SQL
- Linux
- Annual leave
- Employee assistance programme
5d
Asset Data Lead
Manchester Airport —Manchester
- Hybrid work
- Microsoft Excel
- Maintenance
- Free parking
- Employee discount
Service desk technician
Amiculum —Manchester
- Hybrid work
- IT
- Annual leave
- Flexible schedule
IT Support Technician
UK MANAGEMENT COLLEGE —Salford
- £27,000 - £28,000 a year
- Weekend availability
- Travel
- SharePoint
- Communication skills
Quick apply
12d
Cryptographic Operations Technician
Barclays —Knutsford
- Weekend availability
- SharePoint
10d
Research Technician in Circadian Physiology
The University of Manchester —Manchester
- £29,588 - £32,080 a year
- Hybrid work
- Laboratory experience
- Research
- Bachelor's degree
- Annual leave
- Employee discount
10d
Laboratory Technician Winnington Northwich - Agency Contract Temp
Tata Chemicals Europe —Northwich
- £25,000 - £30,000 a year
- Temporary
- Computer literacy
- Laboratory experience
- Data entry
Quick apply
12d
Emissions Monitoring Technician
SOCOTEC UK & Ireland —Altrincham
- Full-time
- Hybrid work
- IT
- Employee assistance programme
- Employee discount
Quick apply
Aircraft Technician
APPH LTD —Runcorn
- Overtime
- Schematics
- Annual leave
- Referral programme
Quick apply
5d
Healthcare Science Technical Service Manager
The Christie NHS Foundation Trust —Manchester
- £57,528 - £64,750 a year
- Full-time
- Team management
- Quality control
- Recruiting
15h
Data Collector
Yorkshire Water —Bradford
- £27,052 - £30,024 a year
- Full-time
- Computer literacy
- Maintenance
- Continuous improvement
- Annual leave
- Flexible schedule
Technician - Equine (21.6 Hours p/w)
Hopwood Hall —Manchester
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
Benefits/ Payroll Apprentice
Alkegen —Macclesfield
- Full-time
- Microsoft Excel
- Analysis skills
- Organisational skills
Field Technician
SOCOTEC UK & Ireland —Altrincham
- Full-time
- Hybrid work
- Laboratory experience
- IT
- Construction experience
- Employee assistance programme
- Employee discount
Quick apply
Dyno Support Technician / Senior Technician
UTAC —Millbrook
- Full-time
- Driving
- Organisational skills
- Automotive diagnostics
- Employee discount
Quick apply
Plating Technician
APPH LTD —Runcorn
- Annual leave
- Employee discount
Quick apply
Mobile Technical Operative - Mechanical
Equans —Manchester
- Full-time
- Maintenance
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Control Electrical Manager
Tata Chemicals Europe —Northwich
- £53,000 - £60,000 a year
- Full-time
- Continuous improvement
- Electrical Engineering
- Leadership
- Life insurance
Quick apply
4d
Motor Vehicle Technician
Perrys Motor Sales Ltd —Bury
- £28,787.20 - £30,576.00 a year
- Full-time
- Customer service
- Employee discount
Principal Mechanical Engineer - Nuclear
AECOM —Warrington
- Full-time
- Hybrid work
- CAD
- Engineering
- Communication skills

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it and data systems technician jobs near failsworth, gtm

Application Support Technician (8-Month Fixed Term)

Magentus -
Manchester

Apply Now

Job details

Temp to perm | Fixed term contract
£29,000 a year
5 days ago

Benefits

Free flu jabs
Annual leave
Employee assistance programme
Private medical insurance
Paid volunteer time
Enhanced paternity leave
Sick pay

Qualifications

Jira
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
IT service management
Ticket management
SQL querying
SQL
Service restoration
Customer support
Customer interaction
Linux
Application support
Remote diagnostics

Full job description

About Us

For over 30 years, Magentus has been at the forefront of transforming healthcare through technology across Australia and the UK. From pathology and radiology to oncology, and practice management, our solutions connect the healthcare ecosystem and unlock better patient outcomes at scale.

At Magentus, people are at the heart of everything we do. We work as one team, united by our purpose: to create a healthier society through smarter digital healthcare.

The Role

Our Support Team are the first point of contact for our customers. They monitor customer systems, respond and resolve customer tickets whether they be Service Failures, System Requests or Events whilst supporting the installation of new products and product fixes.

The role is a 8-month fixed-term contract, with the possibility of becoming a permanent position

Please note that, in line with UK immigration regulations, we are unable to offer visa sponsorship for this role as we do not currently hold a sponsorship licence.

What You’ll Be Doing

On a day-to-day basis you will provide remote technical support for our customers who may be experiencing technical issues with our products.

Answering customer telephone calls
Adhering to processes and using our call management system (Jira) for all distinct customer communication.
Perform an initial diagnosis and wherever possible resolve the issue using documented resolution guidance from our knowledge repository.
Resolving the ticket early is important to maintain customer satisfaction, so early resolution is our primary goal. However, after following all avenues of investigation, should the ticket not reach resolution in the L2 phase it may be elevated to our 3rd line teams for deep investigation.
Raising incidents for reporting failures and errors found during monitoring and other support duties.
Owning and resolving customer issues (which may include escalation where necessary) including liaison with 3rd party clinical system providers.
Technical Account Management; meeting with customer to understand ticket priorities and to demonstrate progress on open tickets.
Reporting progress of incidents daily to the Service management team.
Providing L2 technical support, resolving more complicated incidents, connecting to internal data centres, hosted environments and using desktop connectivity software.
Participation in out-of-hours rota.

What experience do I need

This is primarily an application support role however you should understand technical IT applications, file structures and permissions and have previous IT helpdesk experience including working to strict service level agreements.
Knowledge of ITIL service management protocols
Customer focused
Ability to troubleshoot technical issues using only remote connection facilities or over the telephone

Knowledge and experience of the following is advantageous

SQL Querying
Dragon Voice Recognition
Augnito Voice Recognition
Linux Operating System

Why Join Magentus?

Compensation package:

£29,000 per annum
Annual renumeration review and performance bonus programme

Hybrid Working

Three days a week in our Manchester City Centre (Spring Gardens) office, and two days from home.

Our Leave Benefits

25 days annual leave (plus bank holidays), increasing with service
Holiday purchase scheme
Your birthday off
Option to swap a public holiday for a religious holiday of your choice
Pawrental Leave to welcome new pets
Up to two paid volunteering days per year
Enhanced Maternity, Paternity & Adoption Leave

Protection and Wellbeing:

Income Protection & 4x Death in Service
Private healthcare with BUPA (discounted family cover available)
Mental health & wellbeing support via Employee Assistance Programme
Free flu jabs + paid time off to give blood
Enhanced sick pay

Our Commitment to Inclusion

Magentus Software Limited is an equal opportunities employer. We are committed to creating an inclusive and diverse work environment where all employees feel valued and respected.

We do not discriminate based on race, colour, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We encourage applications from all qualified individuals and believe in fostering a workplace where everyone has the opportunity to thrive and succeed.

We are also a proud member of the Disability Confident Employer Scheme, demonstrating our commitment to supporting disabled individuals in the workplace.

If you require any support or adjustments to interact with us, please let us know.

Apply Now

Refine Your Search

it and data systems technician jobs in failsworth, gtm

Application Support Technician (8-Month Fixed Term)

Asset Data Lead

Service desk technician

IT Support Technician

Cryptographic Operations Technician

Research Technician in Circadian Physiology

Laboratory Technician Winnington Northwich - Agency Contract Temp

Emissions Monitoring Technician

Aircraft Technician

Healthcare Science Technical Service Manager

Data Collector

Technician - Equine (21.6 Hours p/w)

Benefits/ Payroll Apprentice

Field Technician

Dyno Support Technician / Senior Technician

Plating Technician

Mobile Technical Operative - Mechanical

Control Electrical Manager

Motor Vehicle Technician

Principal Mechanical Engineer - Nuclear

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