Customer service/sales representative Work, Jobs in Shell Haven, Ess (with Salaries)

Retention Agent
Fiserv —Basildon
- Full-time
- Communication skills
8h
Internal Sales Representative Support
Trimline —Swanley
- £35,000 - £45,000 a year
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
6d
Sales Associate
2KMarketing —Dartford
- £490 - £650 a week
- Part-time
- No experience needed
- In-person
- Communication skills
- Free parking
- Referral programme
Quick apply
12d
Sales Development Representative - London
Outset —London
- £60,000 - £85,000 a year
- Full-time
- Hybrid work
- Sales
- Travel
- Communication skills
Quick apply
TradePoint Sales Development Manager
B&Q —Barking
- £35,300 - £45,400 a year
- Part-time
- Sales
- Customer service
- Business development
- Annual leave
- Employee assistance programme
3d
Trading Team Manager
B&Q —Gravesend
- £29,000 - £32,000 a year
- Part-time
- Customer service
- Team management
- Annual leave
- Employee assistance programme
12d
Telesales Consultant
Fiserv —Basildon
- Full-time
- CRM software
- Financial services
- Communication skills
8h
Business Development Representative
Knit —London
- £55,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Communication skills
Quick apply
Sales - Sales Advisor - UK
New Look —Dartford
- Part-time
- Customer service
3d
Business Development Representative
Online Lubricants Ltd —Waltham Abbey
- From £25,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Business development
- Free parking
- Annual leave
Quick apply
13d
General Manager, Clover UK
Fiserv —Basildon
- Full-time
- Management
- Sales
- Business development
8h
BYD Car Sales Advisor
Glyn Hopkin —Romford
- £40,000 a year
- Weekend availability
- Sales
- Customer service
- English
- Life insurance
Business Development Representative
Williams Stanley and Co —East London
- £30,000 - £45,000 a year
- Hybrid work
- Hospitality
- Presentation skills
- Communication skills
- Employee assistance programme
Quick apply
10d
Head of EMEA Pricing & Value Optimisation
Fiserv —Basildon
- Full-time
- Master's degree
- Financial services
- Business
8h
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Southend-on-Sea
- £3,800 a month
- Full-time
- Sales
Quick apply
Customer Service Representative
Baker Self Adhesive Labels —Brentwood
- Full-time
Quick apply
6d
Showroom Advisor
B&Q —Southend-on-Sea
- £14.10 an hour
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance programme
Outbound Customer Service Representative
Roar Consultancy —Maidstone
- £19,000 - £25,000 a year
- 8 hour shift
- Bar
- Customer service
- Paid training
Quick apply
Deputy Manager
Iceland —Bexleyheath
- £34,188 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Junior Commercial Advisor
Verisure Services (UK) Limited —Upminster
- £3,800 - £6,000 a month
- Full-time
- In-person
- Employee discount
- Referral programme
Quick apply

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Retention Agent

Fiserv -
Basildon

Apply Now

Job details

Full-time
8 hours ago

Qualifications

Retention call handling
Complaint handling
Financial analysis
Churn prevention
Customer loyalty building
Customer interaction
Root cause analysis
Sales and customer service experience
Communication skills

Full job description

Location: Basildon, Endeavour Drive

Job ID: R-10399756

Category: Sales & Account Management

Remote

Posting Start Date: Posting Start Date: 02-August-2026

Posting End Date: Posting End Date: 17-August-2026

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Retention Agent

What does a successful Retention Agent do?

At Fiserv, a successful Retention Agent helps protect and grow our Clover merchant base by supporting merchants who may be considering leaving or who are unhappy with their current service, pricing, products, or competitive alternatives.

This role is focused on understanding merchant concerns, identifying the right retention approach, negotiating commercial solutions, and clearly demonstrating the value of Clover’s products and services. Success in this role means building trust, improving merchant satisfaction, reducing attrition, and helping merchants get the most value from their Clover relationship.

As the function evolves, this role will also take a proactive approach by identifying early signs of merchant dissatisfaction and intervening before merchants begin to look at alternative providers.

What you will do:

Manage inbound and outbound retention conversations with merchants considering termination or reviewing other providers
Investigate the root cause of merchant dissatisfaction, including pricing, service issues, operational challenges, or competitive pressure
Negotiate retention solutions that balance merchant needs with business objectives
Analyse merchant pricing structures and explain financial proposals, savings, and commercial impact in a simple and compelling way
Carry out account reviews to identify opportunities to improve merchant value and satisfaction
Demonstrate the value and full capability of Clover products and services
Promote additional Clover functionality and value-added services where relevant
Identify early warning signs that a merchant may be disengaged and take proactive action
Accurately record conversations, retention activity, and agreed next steps
Deliver against retention, revenue protection, save rate, and customer satisfaction targets

What you will need to have:

Experience in a customer-facing sales, retention, account management, or customer service role
Strong negotiation and objection-handling skills
Ability to analyse pricing structures and clearly explain financial information
Experience managing difficult customer conversations and resolving complaints
Strong commercial awareness with the ability to balance customer and business outcomes
Strong verbal and written communication skills

What would be great to have:

Experience in payments, merchant acquiring, fintech, banking, or telecommunications
Knowledge of Clover products and services
Experience working in a retention or save team
Understanding of card acceptance solutions and merchant operations

What success looks like:

Strong merchant retention rates
Revenue retained
Reduced merchant attrition
Positive customer satisfaction outcomes
Successful pricing reviews and retention negotiations
Proactive identification and support of at-risk merchants
Increased utilisation of Clover products and functionality

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Apply Now

Refine Your Search

customer service/sales representative jobs in shell haven, ess

Retention Agent

Internal Sales Representative Support

Sales Associate

Sales Development Representative - London

TradePoint Sales Development Manager

Trading Team Manager

Telesales Consultant

Business Development Representative

Sales - Sales Advisor - UK

Business Development Representative

General Manager, Clover UK

BYD Car Sales Advisor

Business Development Representative

Head of EMEA Pricing & Value Optimisation

JUNIOR SALES ADVISOR

Customer Service Representative

Showroom Advisor

Outbound Customer Service Representative

Deputy Manager

Junior Commercial Advisor

I want to receive the latest job alerts for customer service/sales representative in shell haven, ess

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