Senior accounts assistant Work, Jobs in Alcester, War (with Salaries)

Senior Income Officer
Trident Group —Birmingham
- £36,500 - £40,819 a year
- Full-time
- CRM software
- Presentation skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Assistant Commercial Underwriter
Crystal Insurance PLC —Birmingham
- £2,700 - £3,000 a month
- Full-time
- In-person
Quick apply
Band 5 ePMA Senior Pharmacy Technician
Birmingham Community Healthcare NHS Foundation Trust —Birmingham
- £32,073 - £39,043 a year
- Full-time
- Management
- Medication administration
- Hospital
7d
Audit Senior
Jerroms —Halesowen
- Analysis skills
- Mentoring
- Analytics
Quick apply
4d
Corporate Tax Assistant Manager - Midlands
KPMG —Birmingham
- Full-time
- Business development
- Quality control
- Accounting
13d
Quantity Surveyor
Walker & Sloan —Evesham
- Up to £60,000 a year
- Construction experience
- Communication skills
- Negotiation
Senior Estimator
Sisk —Birmingham
- Full-time
- Hybrid work
- No degree
- Contracts
- Annual leave
Senior Commercial Manager
Sisk —Birmingham
- Full-time
- Continuous improvement
- Contracts
- Construction experience
Trust Cover Supervisor
Inspire Education Trust —Coventry
- £23,206 - £29,540 a year
- Full-time
- Experience working with children
- School
- Employee assistance programme
- Employee discount
10d
Assistant Retail Property Analyst
Signet —Birmingham
- Full-time
- Microsoft Excel
- Communication skills
- Employee discount
Senior Surveyor (Employer's Agent / Project Manager)
Rund —Birmingham
- Full-time
- Driving
- Contracts
- Construction experience
Senior Quantity Surveyor
COLAS ROADS UK —Birmingham
- £50,000 - £60,000 a year
- Customer service
- Bachelor's degree
- Continuous improvement
- Annual leave
- Employee discount
8d
Interim Tax Assistant Manager
Ballards LLP —Droitwich
- Full-time
- Hybrid work
- Accounting
- Mentoring
- Organisational skills
Quick apply
Senior Quantity Surveyor
Sisk —Birmingham
- Full-time
- Contracts
- Leadership
- Communication skills
Senior Staff Nurse KN
Active Care Group —Birmingham
- £47,614.89 a year
- Weekend availability
- Medication administration
- Patient care
- Mentoring
- Employee assistance programme
- Referral programme
Quick apply
12d
Associate Director - Cost Management
Turner & Townsend —Birmingham
- Full-time
- Contracts
- Leadership
Quick apply
Managing Quantity Surveyor
Skanska —Birmingham
- Civil engineering
- Mentoring
- Contracts
- Bereavement leave
11d
Apprentice Teaching Assistant
Inspire Education Trust —Coventry
- From £8 an hour
- Full-time
- Experience working with children
- Communication skills
- School
- Employee assistance programme
- Employee discount
Finance Manager
Fews Marquees Ltd —Bromsgrove
- £40,000 - £60,000 a year
- Full-time
- Analysis skills
- Team management
- Budgeting
- Free parking
Quick apply
7d
Senior Assistant Accountant
Scrivens Opticians and Hearing Care —Birmingham
- Hybrid work
- Continuous improvement
- Organisational skills
- Budgeting
- Annual leave
- Work from home
Quick apply
6d

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Senior Income Officer

Trident Group -
Birmingham

Quick apply

Job details

Full-time
£36,500 - £40,819 a year
8 days ago

Benefits

Annual leave
Employee assistance programme

Qualifications

CRM software
Arrears management
Numeracy
Presentation skills
Tenancy sustainment support
Rent arrears recovery in social housing
Signposting to community resources

Full job description

VRF - 0177591

Senior Income Officer - Birmingham

From £36,500.00 to £40,819.00 + Car Allowance

37.5 hours per week - Permanent Contract

10th August 2026

About the role

To support the Operations Manager - Income Services in delivering a high‑performing, customer‑focused income management service that maximises rental and service‑charge income, sustains tenancies, and ensures early and effective intervention. The Senior Income Officer will be responsible for actioning cases in a patch, act as a technical lead on complex cases, including schemes operating under protected licences and other non-secure tenure arrangements, supervise an Income Assistant, and oversee data collection and reporting to enable accurate monitoring of monthly rent‑collection performance.

What you’ll be doing

The Senior Income Officer will lead on complex arrears cases, including those schemes operating under protected licences and other non-secure tenure arrangements.
Managing arrears cases where tenants have additional support needs, ensuring all actions are person‑centred, compliant, and in line with licence conditions.
Monitoring income performance across supported schemes and identifying patterns, risks, and opportunities for intervention.
Supporting the continuous improvement of processes relating to protected licences, including updating procedure documents, templates, case recording standards, and staff training.
Monitor rent accounts proactively, ensuring prompt action on arrears and tenancy‑sustainment support.
Carry out home visits and virtual appointments to prevent arrears and encourage positive payment behaviour.
Manage complex or high‑risk cases, including those approaching legal action.
Maintain detailed knowledge of welfare benefits, the welfare‑reform agenda, and income‑maximisation solutions.
Liaise effectively with Housing Benefit, DWP and partner agencies to resolve claim issues and secure income.
Provide advice and signposting to customers to support sustainable tenancies
Providing expert advice to colleagues on the correct use of protected licence agreements, notice periods, occupancy rules, and enforcement options.
Ensuring early identification of vulnerabilities and coordinating wrap‑around support with internal teams, support providers, mental health services, adult social care, and external agencies.

Who we’re looking for?

3+ years working in social housing income recovery.
Experience preparing and presenting court cases.
Prior responsibility for mentoring, coaching, or supervising staff (desirable for senior level).
Experience working in a high‑volume, fast‑paced environment.
5 GCSEs including Maths and English (or equivalent).
Relevant professional qualification in housing (CIH level desirable).
Strong understanding of social housing, arrears management and tenancy‑sustainment practice.
Up‑to‑date knowledge of welfare benefits and income‑maximisation techniques.
Confident using spreadsheets, CRM systems, and Microsoft applications.
High level of numeracy and literacy.
Able to interpret and analyse performance data.

Why join us?

This is not just a ‘job’ this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day.

Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:

Trustworthy
Collaborative
Accountable
People Focused
Caring in all we do

The benefits

34 days annual leave, plus the option to purchase up to 5 additional days
A day off for your birthday
4 days off when you move home
Life assurance (3 x salary)
Employee Assistance programme & wellbeing programme
Flexible Working options
Learning & Development opportunities

Who we are?

Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more.

The Group consists of;

Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
Trident Reach, which is a registered care and support charity delivering trauma informed care and support services.

We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

As a Disability Confident Committed Employer, we have committed to:

ensure our recruitment process is inclusive and accessible
communicating and promoting vacancies
offering an interview to disabled people
anticipating and providing reasonable adjustments as required
supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
at least one activity that will make a difference for disabled people

How to apply?

If you think this role is a good fit for you, click apply and upload your CV!

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

As an organisation we do not offer visa sponsorships. Only applicants with existing right to work in the UK will be consdidered.

Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).

We reserve the right to close this vacancy early should sufficient applications be received.

At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.

Quick apply

Refine Your Search

senior accounts assistant jobs in alcester, war

Senior Income Officer

Assistant Commercial Underwriter

Band 5 ePMA Senior Pharmacy Technician

Audit Senior

Corporate Tax Assistant Manager - Midlands

Quantity Surveyor

Senior Estimator

Senior Commercial Manager

Trust Cover Supervisor

Assistant Retail Property Analyst

Senior Surveyor (Employer's Agent / Project Manager)

Senior Quantity Surveyor

Interim Tax Assistant Manager

Senior Quantity Surveyor

Senior Staff Nurse KN

Associate Director - Cost Management

Managing Quantity Surveyor

Apprentice Teaching Assistant

Finance Manager

Senior Assistant Accountant

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