Delivery operations manager Work, Jobs in Bromley, Gtl (with Salaries)

Senior Customer Support & Operations Manager
CRS Ltd —London
- Hybrid work
- Team management
2h
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Tilbury
- Full-time
- English
- Master's degree
- Bachelor's degree
Operations Supervisor, AMZL
Amazon UK Services Ltd. —East London
- Full-time
- English
- Team management
- Communication skills
Massimo Dutti Operations Manager- Regent Street
INDITEX —London
- Weekend availability
- Analysis skills
- Team management
- Mentoring
Quick apply
Operations Supervisor, Quick Commerce
Amazon UK Services Ltd. —London
- Full-time
- English
- Team management
- Analytics
6d
Operations Lead
Healix International —Esher
- From £45,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Training & development
- Annual leave
- Employee discount
Quick apply
Operations & Visual Manager - Battersea, London
ALO —London
- Weekend availability
- Microsoft Word
- Recruiting
- Leadership
Quick apply
Outbound Operations Shift Team Leader
Monica Vinader —London
- Continuous improvement
- Travel
- Training & development
Quick apply
Operations Supervisor
Evri —Basildon
- Full-time
- Computer literacy
- Supervising experience
- Computer skills
- Annual leave
Director, Revenue Operations
Corpay —London
- Full-time
- Analysis skills
- Continuous improvement
- Financial services
- Annual leave
- Employee discount
10d
Multinational Operations Lead
Chubb —London
- Full-time
- Business development
- Continuous improvement
- Team management
12d
TikTok Shop - In - House Operations Team Leader
TikTok —London
- Supervising experience
- Continuous improvement
- Team management
11d
Region Sales Operations Leader
NCR —London
- Full-time
- Salesforce
- Leadership
2d
Assistant Store Manager (Night Operations AHC) - NEW NIKE LONDON FLAGSHIP
Nike —London
- Weekend availability
- English
- Retail management
- Leadership
- Employee discount
Floor Manager (Operations Coach) - NEW NIKE LONDON FLAGSHIP
Nike —London
- Weekend availability
- Customer service
- English
- Retail management
- Employee discount
Sr Mgr, EU Sales Operations, Amazon Shipping
Amazon EU SARL (UK Branch) —London
- Full-time
- Management
- Sales
- Salesforce

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delivery operations manager jobs near bromley, gtl

Senior Customer Support & Operations Manager

CRS Ltd -
London

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Job details

2 hours ago

Qualifications

Stakeholder collaboration
DocuSign
Stakeholder liaison
Process improvement
Internal department liaison
Arrears management
Continuous improvement cycles oversight
Team management
Account escalation for debt management
Churn prevention
Customer loyalty building
Management reporting
Customer support
Professional development mentoring
Customer interaction
Multidisciplinary collaboration
Client onboarding compliance checks

Full job description

My client is an award winning SME lender with 2 competitive unsecured lending products in the market. After trading successfully for 5yrs in the UK, they have hit profitability & doubled lending book in the last 18 months creating a vibrant & exciting time to join the business

They have a brilliant team of 20, continually investing in technology to enhance lending ability & are set to announce some exciting large strategic partnerships which is going to accelerate their lending book!

Still being early in their growth journey, we are always looking to expand the team & improve our offering for customers. This role is focused on streamlining & scaling the end to end customer journey to support the continued growth and customer experience.

Key Responsibilities:

Team Management

Line-manage the Customer Support & Operations Executive (to be hired in early 2027), setting objectives, conducting regular 1-2-1s, and supporting professional development
Ensure consistent delivery of onboarding, utilisation, service, collections, and retention standards

Customer Onboarding

Oversee end-to-end onboarding: DocuSign agreements (SLA 1 hour, max 4 hours at peak), KYC (ApplyID), account and facility setup
Ensure onboarding is completed without delay post-approval and monitor onboarding quality and customer satisfaction

Customer Utilisation Management

Review the first 30 days post-onboarding to confirm customer utilisation and flag non-utilising or low-utilising accounts, including broker-sourced customers ahead of expiry of the funding period

Customer Service & Query Resolution

Ensure timely resolution of customer queries & deal with any escalated or complex issues amongst our deal cycle.
Look to enhance our policies, find areas for process improvement & continue to build our journey for customers

Arrears & Collections Management

Oversee the arrears collection process (Day 1 / Day 3 / Day 5 escalation framework) before its passed over to the collections team if problem cant be resolved
Monitor arrears daily, review trends weekly, and drive reduction strategies

Operational Support & Transaction Management

Oversee pending transaction monitoring: Open Banking consent, pending approvals, payee management, and account suspension checks
Track suspension rates, transaction errors, and operational metrics for reporting

Customer Retention & Satisfaction

Drive retention strategy, proactively intervening with at-risk customers to maintain churn below 2.5% quarterly
Ensure regular customer engagement, including quarterly business reviews for top-tier accounts

Cross-Functional Collaboration & Reporting

Act as the primary operations liaison with Sales, Credit, Compliance, Finance, Product, and Broker/Partner Managers
Provide operational and customer feedback to inform product, credit policy, and partnership strategy
Prepare monthly operations performance reports covering utilisation, arrears, satisfaction, churn, onboarding and query metrics

What we are looking for?

Proven experience working within Fintech SME Unsecured lending – MCA, Loans, Revolving credit
Background in customer support, operations, or management of a SME lending deal cycle
Previous success in managing, scaling & improving efficiencies within a small team
Enjoys being proactive in creating new process, procedure & more efficient ways of working
Ability to work in fast paced environment and enjoy seeing influence of your work on business growth

Apply Now

Refine Your Search

delivery operations manager jobs in bromley, gtl

Senior Customer Support & Operations Manager

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Operations Supervisor, AMZL

Massimo Dutti Operations Manager- Regent Street

Operations Supervisor, Quick Commerce

Operations Lead

Operations & Visual Manager - Battersea, London

Outbound Operations Shift Team Leader

Operations Supervisor

Director, Revenue Operations

Multinational Operations Lead

TikTok Shop - In - House Operations Team Leader

Region Sales Operations Leader

Assistant Store Manager (Night Operations AHC) - NEW NIKE LONDON FLAGSHIP

Floor Manager (Operations Coach) - NEW NIKE LONDON FLAGSHIP

Sr Mgr, EU Sales Operations, Amazon Shipping

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