Technical support analyst Work, Jobs in Sidcup, Gtl (with Salaries)

Analyst – Desktop Support
StepStone Group —London
- Communication skills
Support Analyst (12 month FTC)
Universal Music Group —London
- Full-time
- Spanish
- Data entry
- Organisational skills
7d
Service Desk Analyst - Apprentice
T-Tech —London
- Computer literacy
- Communication skills
Quick apply
Desktop Support Analyst (6 month FTC)
Sony Music Entertainment Canada —London
- Google Suite
- Azure
- Windows
3d
End User Support Analyst
Clarksons —London
- Weekend availability
- Microsoft Office
- Continuous improvement
- Computer networking
Application Support Analyst
Talan —London
- Full-time
- Communication skills
Quick apply
Murex Production Support Analyst
Westpac Institutional Banking —London
- Full-time
- No degree
- Communication skills
- Banking
8d
Senior Support Analyst
MRI Software —London
- Full-time
- SQL
- Communication skills
1st Line Support Analyst
Fluidone —Chessington
- £24,000 a year
- Continuous improvement
- Communication skills
- Employee assistance programme
Quick apply
Market Support Analyst
Aquis Exchange —London
- Weekend availability
- Hybrid work
- Writing skills
- SQL
- Scripting
Quick apply
IT Support Analyst
South East Water —Snodland
- From £29,064 a year
- Full-time
- Hybrid work
- Google Suite
- Windows
- Continuous improvement
- Annual leave
4d
IT Operations Analyst
Mako —London
- Hybrid work
- In-person
- AI
Quick apply
12d
Operational IT Analyst
Line Management Group Ltd —London
- £28,000 - £32,000 a year
- Full-time
- Maintenance
- SharePoint
- In-person
- Annual leave
- Employee assistance programme
Quick apply
7d
Application Support Analyst - EMEA
Innovative Systems —London
- Full-time
- Spanish
- Computer Science
- English
Quick apply
Senior IT Support Analyst
Lime —London
- Weekend availability
- Hybrid work
- Google Suite
- Travel
- Mentoring
Quick apply
Systems Support Analyst
Walkers Global —London
- Weekend availability
- Maintenance
- Microsoft Office
- Bachelor's degree
4d
Technical Success Analyst - EU / UK
Marqeta —London
- Hybrid work
- Computer Science
- Engineering
- Bachelor's degree
- Employee stock purchase plan
- Annual leave
Quick apply
5d
2nd Line Support Analyst
Fluidone —Chessington
- £35,000 a year
- Maintenance
- Mentoring
- Training & development
- Employee assistance programme
Quick apply
Service Desk Analyst
Lane Clark & Peacock —London
- Full-time
- Continuous improvement
- Computer networking
- Communication skills
- Annual leave
- Employee discount
Service Desk Analyst
Tony Blair Institute for Global Change —London
- Full-time
- Communication skills

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Analyst – Desktop Support

StepStone Group -
London

Apply Now

Job details

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Incident queue management
IT service management
Ticket management
Microsoft Exchange
IT project management
Technical support incident logging
Technical writing
ServiceNow
Customer support
Customer interaction
Application support
Communication skills
Mobile devices

Full job description

We are global private markets specialists delivering tailored investment solutions, advisory services, and impactful, data driven insights to the world's investors. Leveraging the power of our platform and our peerless intelligence across sectors, strategies, and geographies, we help identify the advantages and the answers our clients need to succeed.

The Team

Information Technology at Stepstone works internally to provide infrastructure for automation. IT implements the governance for the use of network and operating systems, and it assists the operational units by providing them the functionality they need. IT also provides Desktop Support to Stepstone's users. Desktop Support provides centralized information and support management service to handle technology queries

Key Responsibilities:

Act as an initial point of contact for technical support requests by phone, email, and in person
Act as local IT point of contact for local office based issues
Perform triage, resolve incidents and respond to queries on PC's, laptops, printers, mobile devices, and email and business applications
Contribute technical content and solutions, and maintain departmental procedures in the Knowledge Base
Understanding of basic networking and system administration
Contribute to IT projects
Resolve technical issues, identify and document persistent problems
Ensure a positive user experience through timely and professional service

Core Competencies:

Working knowledge of Windows 11, Office 365, Copilot, Active Directory, Exchange, Windows Server and Entra ID
PC hardware and software support
Ticketing and incident documentation
Managing Projects End to End
Testing and Evaluating new Technologies

Requirements:

Strong customer service and communication skills
Ability to communicate technical details to non-technical users
Ability to prioritize work load effectively
Able to work independently with minimal supervision
Good troubleshooting skills and willingness to seek out existing issues
Experience with ServiceNow a plus
Knowledge of Crestron Audio Visual equipment a plus

Qualifications:

1-3 years of technical support experience, desktop or helpdesk support preferred
4 year college degree
ITIL Framework exposure a plus

At StepStone, we believe that our people are our most important asset and crucial to our success. We are an Equal Opportunity Employer that strives to create an environment that empowers our employees and allows them to be heard, regardless of title or tenure. Our organizational community features multiple Employment Resource Groups as well as mentorship programs to enhance the employee experience for all.

As an Equal Opportunity Employer, StepStone does not discriminate on the basis of race, creed, color, religion, sex, national origin, citizenship status, age, disability, marital status, sexual orientation, gender identity, gender expression, genetic information or any other characteristic protected by law.

Candidates must be at least 18 years old to apply.

Developing People at StepStone

Apply Now

Refine Your Search

technical support analyst jobs in sidcup, gtl

Analyst – Desktop Support

Support Analyst (12 month FTC)

Service Desk Analyst - Apprentice

Desktop Support Analyst (6 month FTC)

End User Support Analyst

Application Support Analyst

Murex Production Support Analyst

Senior Support Analyst

1st Line Support Analyst

Market Support Analyst

IT Support Analyst

IT Operations Analyst

Operational IT Analyst

Application Support Analyst - EMEA

Senior IT Support Analyst

Systems Support Analyst

Technical Success Analyst - EU / UK

2nd Line Support Analyst

Service Desk Analyst

Service Desk Analyst

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