It support Work, Jobs in Cannock (with Salaries)

First Line IT Support Engineer
GT Stewart Limited —Birmingham
- £24,000 - £26,000 a year
- Hybrid work
- Customer service
- Travel
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
5d
Digital Training & Support Coach
Manor Farm Community Association —Walsall
- £15 an hour
- Part-time
- Project management
- IT
- In-person
- Free parking
Quick apply
IT Technician
Epson —Telford
- £27,495 a year
- Full-time
- Windows
- Continuous improvement
- Computer networking
Quick apply
IT Infrastructure Support Technician
BSW Timber —Stoke-on-Trent
- Full-time
- In-person
- Communication skills
- Employee discount
Quick apply
2nd Line Technical Support – Infrastructure
SCC —Birmingham
- £30,000 - £38,000 a year
- Monday to Friday
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
IT Technician
RMT Accountants & Business Advisors —Stoke-on-Trent
- Writing skills
- Maintenance
- Organisational skills
9d
Network Engineer Field Operative & Help Desk Support
Power Fibre —Birmingham
- £26,000 - £35,000 a year
- Full-time
- In-person
- Communication skills
- Referral programme
Quick apply
6h
IT Support Engineer
Precision Ceramics —Birmingham
- Full-time
- Azure
- Windows
- Computer networking
- Sick pay
Quick apply
6d
Senior Support Analyst
SeadOak —Birmingham
- £26,000 - £30,300 a year
- Weekend availability
- Hybrid work
- Microsoft Outlook
- Windows
- Continuous improvement
- Free parking
- Profit sharing
Quick apply
Community Highways Technical Support Officer
Staffordshire County Council —Lichfield
- £33,699 - £38,220 a year
- Full-time
Digital Support Specialist
Flannery Plant Hire —Sutton Coldfield
- CAD
- Engineering
- In-person
- Annual leave
- Employee assistance programme
14d
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
7d
IT Infrastructure Specialist
Saur Europe —Stoke-on-Trent
- Hybrid work
- Maintenance
- No degree
- Travel
Quick apply
8h
2nd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- SharePoint
- In-person
Quick apply
IT Field Service Engineer
bk plus —Aldridge
- Full-time
- Travel
- In-person
- Communication skills
Quick apply
IT Service Desk Manager
Mitchells & Butlers - IT —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Analytics
- Annual leave
- Employee assistance programme
Quick apply
3d
Service Desk Team Leader
Node4 —Stafford
- Hybrid work
- Analysis skills
- Supervising experience
- Continuous improvement
- Employee assistance programme
IT Specialist
bet365 —Stoke-on-Trent
- Full-time
- Continuous improvement
Quick apply
AWS IaaS Sys Admin
Accenture —Birmingham
- Full-time
- DevOps
- AWS
- Communication skills
13d
Service Desk Analyst
Rubix —Birmingham
- Full-time
- Microsoft Outlook
- Mentoring
- Communication skills

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First Line IT Support Engineer

GT Stewart Limited
Birmingham

Quick apply

Job details

Permanent
£24,000 - £26,000 a year
5 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
Desktop support
TCP
Driving Licence
Customer service
Incident queue management
User account provisioning
Ticket management
Microsoft Office Suite
Network infrastructure
User account management
Computer hardware
Technical support incident logging
Mobile device management
SharePoint
Technical writing
IP networking
Application support
Citrix
Communication skills
Active Directory
Intune
Mobile devices
Identity & access management

Full job description

Job Description

Job Title

First Line IT Support Engineer

Location

Birmingham (with travel to other GT Stewart offices as required)

Salary

£24,000 - £26,000 per annum (depending on experience)

Hours

Full-time, 37.5 hours per week

Reporting to

Head of IT

About GT Stewart

GT Stewart Solicitors is a leading Legal 500 law firm with offices across England, providing specialist legal advice in Criminal Defence, Family, Court of Protection, Housing and Civil Litigation.

As our business continues to grow, we are looking for an enthusiastic and customer-focused First Line IT Support Engineer to join our IT team. This is an excellent opportunity for someone looking to develop their career within a supportive and forward-thinking legal practice.

The successful candidate will provide first-line technical support to colleagues across the firm, assisting with hardware, software and Microsoft 365 issues, whilst gaining exposure to a wide range of technologies and IT projects.

Why Join GT Stewart?

We believe our people are our greatest asset, and our IT team plays a vital role in ensuring our colleagues can deliver an exceptional service to our clients.

In return, we offer:

Salary of £24,000 - £26,000 depending on experience.
Hybrid working following successful completion of probation (subject to business requirements).
Opportunities to develop your technical skills across Microsoft 365, Azure, Active Directory, Citrix and networking technologies.
Involvement in exciting IT projects, office expansions and technology rollouts.
Ongoing training and career development with opportunities to progress within the IT team.
A supportive and collaborative working environment where your ideas are valued.

Key Responsibilities

IT Support

Provide first-line technical support to colleagues across the firm via telephone, email, remote support and in person.
Log, prioritise and resolve IT support requests through the helpdesk system.
Troubleshoot hardware, software, printer, mobile device and peripheral issues.
Escalate more complex technical issues where appropriate.

User Administration

Assist with creating and managing user accounts within Microsoft 365 and Active Directory.
Reset passwords and maintain user permissions.
Support mailbox administration and user onboarding/offboarding.

Hardware & Software

Prepare, configure and deploy laptops, desktops, monitors, mobile phones and other IT equipment.
Install and configure approved software applications.
Maintain IT equipment inventory and asset records.
Assist with hardware replacements and office moves.

Infrastructure Support

Assist the wider IT team with routine maintenance of servers, cloud services and network infrastructure.
Support Microsoft 365 services including Outlook, Teams, SharePoint and OneDrive.
Assist with software updates and security patching.
Help maintain remote access solutions including VPN and Citrix.

Projects

Support IT projects including hardware refreshes, software deployments and office relocations.
Assist with testing and implementing new technologies.
Liaise with third-party suppliers where required.

Documentation & Security

Keep accurate records within the IT helpdesk system.
Produce user guides and technical documentation where appropriate.
Follow all IT security policies and report any security concerns promptly.
Promote good cyber security practices across the firm.

Travel

Travel to GT Stewart offices across England to provide onsite support and assist with IT installations and maintenance when required.

Person Specification

Essential

Previous experience within an IT support or service desk environment.
Good knowledge of Microsoft Windows 10 and Windows 11.
Experience supporting Microsoft Office and Microsoft 365 applications.
Experience configuring laptops, desktops and printers.
Basic understanding of Active Directory.
Basic networking knowledge including TCP/IP, DNS, DHCP and VPN.
Excellent customer service and communication skills.
Strong problem-solving ability with excellent attention to detail.
Ability to prioritise workload and work independently.
Full UK driving licence and willingness to travel.

Desirable

Experience supporting Microsoft Entra ID (Azure AD).
Exposure to Microsoft Intune or Mobile Device Management.
Experience supporting Citrix environments.
Experience supporting cloud-based telephony systems.
Knowledge of legal case management systems such as Partner for Windows.
Microsoft, CompTIA or ITIL certifications.

Benefits

Competitive salary.
Hybrid working.
Ongoing professional development.
Career progression opportunities.
Employee Assistance Programme.
Company pension.
Annual leave entitlement plus bank holidays.
Friendly and supportive working environment.

Company Overview

Please visit https://gtstewart.co.uk/ for more information

Quick apply

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