Company Description
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description
Objectives
To maintain the Project Cargo business within a defined European Region. To establishing a Project Cargo knowledge and service infrastructure in the same region.
Task
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Manage all day to day Project Management for operations
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Identify and engage new business targets in the Project Cargo industry
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Maintain ownership of all Project Cargo enquiries for the defined region
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Support overseas requests in a timely manner
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Execute and coordinate RFQs with customers and service provider
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Supervise load and discharge operation
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Supervise documentation
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Ensure that all shipments are being properly tracked in our systems through the use of the PRJ Service Type
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Develop the regional infrastructure for Project Cargo including but not limited to: port terminal and equipment accessibility
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Assist in creating a Project Cargo Toolkits including pricing methodology for repetitive services like surveys, port handling, customs formalities etc.
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Involved in defining operational procedures and customer KPIs
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Continuously explore commercial and operational improvement opportunities
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Initiate and sustain service provider relationships in the region
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Drive / develop the Air Charter product / awareness
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Source, initiate and attend regular meetings with local vendors
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Engage GEO Leadership in the defined Region for continued support
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Report progress to the GEO Leader and involved DM’s on quote status, revenue accrued and business development
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Attend workshops, conferences and group meetings as required
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Travel domestically and within Europe as required
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Train staff on Project Cargo fundamentals and best practice. Adapt to the latest trends in safe cargo handling and international trade
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Train, counsel and mentor branch staff, especially the Branch Project Cargo Coordinator on Project Cargo procedures
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Adhere to all Health and Safety procedures
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(Any other specific regional task to be added)
Performance Measurements
Performance will be measured based on the ten focus areas deemed essential to assisting regions to grow at the pace of the market. The focus areas will be tracked from revenue reports, CRM pipeline data, closing ratios, market research, newsletter output, GEO leadership updates, proper PPE usage, HSE checklist, employee surveys, grow through knowledge, desk-side training and the PDC. Please see the attached management by objectives document for a detailed evaluation system.
Focus Areas
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Day to day operational management
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Budget Revenue
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Budget Expense
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Business Development
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Accounting
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Compliance
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Service Providers
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Personnel development
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GEO Engagement
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Health & Safety
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Systems & Tools
Qualifications
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Minimum of 5 years of Project Cargo related experience
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5+ years of handling over-dimensional loads via land, barge, rail, air and ocean modes of transport or storage
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Establish network within the Air Charter industry
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Extensive knowledge of Air Charter contracts
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Established network of Project Cargo industry contacts
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Diplomacy and commercial awareness
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Geographic and political understanding of the region
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Knowledge of operational process standards and procedures within the project cargo industry
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Knowledge of permits, import/export regulations, applications and procedures including surveys and any other governmental regulations applicable for the Project Cargo industry
Qualities
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Exemplify our culture, mission and goals while supporting and protecting the Expeditors network
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Innovative and constantly seeking improvement on current processes
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Excellent oral and written communication skills (local language and English)
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Organized and detail-oriented
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Strong problem solving and analytical skillset
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Persuasive, ambitious, self-motivated and result oriented
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Sense of urgency, integrity and formality
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Positive attitude, integrity and ongoing commitment
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Strong customer service skills and ability to build rapport
Additional Information
Expeditors offers excellent benefits
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Private Medical Insurance
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Pension Scheme
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Life Assurance
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Bike to work scheme
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Employee Stock Purchase Plan
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Training and Personnel Development Programme
