Job Ref: ELI3278
Branch: Ashdown Park
Location: Ashdown Park, Forest Row
Salary/Benefits: Competitive salary plus share of service charge*
Contract type: Casual
Hours: Part Time
Hours per week: 0
Posted date: 07/08/2026
Closing date: 07/09/2026
Working as part of the Guest Relations team, and reporting to the Head Concierge/Duty Manager you will be responsible for the meet and greet of all guests. You will have a friendly and approachable manner, maintaining professionalism at all times. You will often be the main port of call for guests’ queries and on occasion will provide support to the reception team during busy periods. You will handle guests’ luggage, car parking, booking of taxis and/or restaurants and maintaining the presentation of the lobby area.
Key Responsibilities:
- To ensure guests arriving and leaving the building are greeted and helped in a professional, courteous way
- To oversee the smooth running of the car parking areas, organise valeting, and reserve parking areas where necessary
- To act in a pro-active efficient way when handling and storing luggage from arriving guests as well as those leaving and take responsibility for the safety and retrieval of that luggage.
- To ensure you are aware of and have sufficient local knowledge to be able to provide information about local transport, entertainment and leisure
- To ensure you are aware each day of the in-house activities, conferences and functions taking place in the hotel
- To respond promptly and professionally with a wide range of issues and liaise with Head of Department
Hall Porter Key Attributes
- Excellent level of customer service; motivated to engage with guests and go the extra mile for guests and colleagues
- Friendly, courteous and helpful with excellent communication skills
- Hands on approach to work, always being productive and looking to improve
- Possess a positive 'can do' attitude with a desire to learn
- Well groomed and able to maintain smart appearance
- Able to deal with a wide range of issues, maintaining your own calm demeanour at all times
- Be fit and capable given the physical demands of the role
- Able to work on your own initiative as required
- IT literate
- A full driving license is required
If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.
Due to our rural location, you will need your own transport
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
About Ashdown Park Hotel Country Club:
Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 17 conference banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience.
Why work at Ashdown Park Hotel Country Club:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!
Benefits
To support and reward our staff we offer:
- A commitment to pay above the living wage
- Generous share of the monthly Service Charge
- Career development with accredited training providers
- Enhanced holiday programme reward scheme for long service
- Employee Assistance Programme - Hospitality Action
- Meals provided by our talented kitchen team
- We have plenty of free parking
- Generous 'Refer a Friend' bounty incentive
- We also have amazing recognition awards for exceptional customer service
- Reduced price stays in all of our hotels – where you are treated like a guest no matter who you are!
For full details of the benefits on offer please check our website: https://www.careersatelitehotels.co.uk/why-work-elite
If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.
- service charge amount is dependent on overall sales performance
