Who we are
At MediaKind, we’ve reshaped the future of streaming video.
As the world’s largest independent video technology company, and the leader in sports streaming, we power the most ambitious and demanding video experiences on the planet.
Our cloud-native, software-defined solutions help the world’s leading streamers and broadcasters build, deploy and scale premium video experiences. From live sport and entertainment to mission-critical broadcast, we help them deliver every moment to audiences, everywhere.
At MediaKind, innovation is driven by people. You'll join a global team of curious thinkers, problem-solvers, and builders who move quickly, collaborate openly, and are passionate about delivering technology that makes a real impact. We value ownership, practical thinking, and continuous learning, and we believe great ideas come from empowered teams.
If you're excited by solving complex challenges, working alongside talented colleagues around the world, and helping shape the future of video, we'd love to build what's next together.
Position Overview
We're looking for an Associate Product Manager to champion the MK.IO operator experience. This is an early-career role perfect for someone who loves making sophisticated technology easy to use. You'll translate the needs of operations teams into clear product requirements that engineering can run with.
You will work at the intersection of video streaming operations and product development. Your user stories, acceptance criteria, and problem statements will directly shape how operators manage live events and on-demand video at scale, serving audiences from thousands to millions of viewers.
This role is ideal if you're naturally curious about how things work, empathetic to user challenges, and excited to learn video streaming technology while building core product management skills.
Key Responsibilities
- Develop deep empathy for the daily challenges, workflows, and pain points of streaming platform operators
- Translate operational feedback and requirements into actionable product improvements
- Write detailed user stories with well-defined acceptance criteria that engineering teams can implement confidently
- Create problem statements that articulate the "why" behind requests with data and user context
- Maintain and evolve requirements throughout the development lifecycle based on team feedback
- Unblock teams by clarifying requirements, answering questions, and making prioritization decisions
- Test features from an operator perspective, validating that solutions meet real-world operational needs
- Work with designers to ensure user interfaces match operational workflows and mental models
- Transform sophisticated streaming technology capabilities into intuitive, accessible operator experiences
- Document decisions and trade-offs in a way that both technical and business stakeholders understand
- Define success metrics for features and track adoption post-launch
Required Skills and Qualifications
- Bachelor's degree in Computer Science, Engineering, Business, or equivalent practical experience
- Around 2 years of experience in product management, technical writing, operations, or a related field
- Exceptional written and verbal communication skills with ability to articulate complex concepts clearly
- Strong analytical and problem-solving abilities with attention to detail
- Experience with or enthusiasm for learning video streaming concepts and workflows
- Familiarity with agile development methodologies and software development processes
- Natural empathy and ability to understand diverse user perspectives and operational contexts
- Genuine curiosity about both the technology and the business value it creates
Desired Experience
- Exposure to SaaS platforms, APIs, or developer tools
- Competence with scripting language (Python, JavaScript, or similar) for data analysis and API exploration
- Understanding of live video workflows, CDN operations, or media production environments
- Familiarity with data analysis tools and methods for user research
- Experience participating in user research activities (interviews, usability testing, surveys)
- Contributions to technical documentation or knowledge bases
- Demonstrated ability to learn complex technical domains quickly
Location
Southampton UK, Hybrid (2-3 days a week office based)
Benefits:
- Competitive salary and bonus structure
- Comprehensive benefits package
- MediaKindness Wellbeing Program
- Ongoing training and professional development opportunities
- Collaborative and dynamic work environment
- Flexible work arrangements
Here at MediaKind, we are dedicated to creating an inclusive workplace where we appreciate the unique skills, capabilities and perspectives that our people bring. We believe that diverse teams are better for our employees, customers and our business. Everyone’s identity, background and life experiences add to the MediaKind story and we welcome all.
