It Work, Jobs in Finmere, Bkm (with Salaries)

IT Support Technician
OXTS —Bicester
- Full-time
- Computer literacy
- Communication skills
- Annual leave
Quick apply
15h
IT Project Manager
UK Atomic Energy Authority —Culham
- £57,117 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
IT Support Engineer - Modern Workplace
Haas F1 Team —Banbury
- Weekend availability
- Bachelor's degree
- Continuous improvement
- Travel
Quick apply
8d
IT Support Manager
DCS Group (UK) Ltd —Banbury
- Team management
- Leadership
- Communication skills
Quick apply
Apprentice - IT Service Desk Analyst
Value Retail —Bicester
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee discount
8d
Event IT Communications Engineer
Cadillac Formula 1® Team —Silverstone
- Azure
- Travel
- Communication skills
- Annual leave
Quick apply
11d
IT Service Management Analyst
UK Atomic Energy Authority —Culham
- £43,702 a year
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
Quick apply
IT Compliance Analyst
UK Atomic Energy Authority —Culham
- £48,290 a year
- Full-time
- PMP
- Annual leave
- Employee assistance programme
IT End-User Support Specialist
Lucy Group Head Office —Thame
- Continuous improvement
- In-person
- Communication skills
Technical Support Specialist
VoCoVo —Chipping Norton
- £38,000 - £41,000 a year
- Hybrid work
- Computer networking
- Employee assistance programme
- Sick pay
Senior IT Security Analyst
Lumentum —Towcester
- Full-time
- Mentoring
- Scripting
After Sales & Technical Support (Ground Care)
Etesia UK Ltd —Banbury
- £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
4d
IT Consultant -Financial Crime - Northampton, UK
Infosys —Northampton
- Writing skills
- Analysis skills
- Communication skills
13d
Senior IT Support Engineer - On-site Services
GEA Group Aktiengesellschaft —Milton Keynes
- Full-time
- English
- Continuous improvement
- In-person
Technical Support Team Lead
Kinetic Software —Milton Keynes
- Hybrid work
- Team management
- Training & development
- Leadership
- Employee assistance programme
- Employee discount
Helpdesk Agent (Full Time Office Working inc weekends)
Ostara Systems —Milton Keynes
- £26,000 a year
- Weekend availability
- Microsoft Word
- Communication skills
IT Security Manager
Moto —Dunstable
- Full-time
- Hybrid work
- Sick pay
Quick apply
8d
IT Technician
RefurbMAC —Oxford
- £9 an hour
- Computer Science
- Computer literacy
- Communication skills
Business Systems Analyst
Fairhive Homes —Aylesbury
- £37,450.80 a year
- Full-time
- Analysis skills
- Communication skills
Quick apply
11d
Operations & Systems Administrator
Makespace Oxford CIC —Oxford
- £28,000 a year
- Part-time
- CRM software
- Computer literacy
- Travel
- Work from home
- Sick pay
Quick apply

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IT Support Technician

OXTS
Bicester

Quick apply

Job details

Full-time
15 hours ago

Benefits

Casual dress
Annual leave
Company pension
Private medical insurance
Car scheme

Qualifications

Technical troubleshooting
Desktop support
Inbound customer enquiry call handling
Computer literacy
Incident queue management
User account provisioning
Ticket management
User account management
Computer hardware
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
Fault diagnosis and repair
Communication skills
Identity & access management

Full job description

Description

Reporting to the Business Services and IT Manager, the IT Support Technician provides first line technical support across the business, acting as the first point of contact for IT issues and resolving straightforward requests, escalating any issues to the IT Support Engineer or Business Services and IT Manager as required.

Key Responsibilities

First Line Support

Act as the first point of contact for IT issues raised by phone, email, and any future ticketing system, and log all requests accurately.
Triage incoming tickets, resolving straightforward issues directly and escalating complex or unresolved issues to the IT Support Engineer within agreed timescales.
Carry out first line diagnosis and resolution of common hardware, software, printer, and peripheral faults.
Reset passwords, unlock accounts, and carry out other routine account administration under established procedures.
Keep users informed of ticket progress and provide a courteous, professional service at all times.
Follow documented work instructions and knowledge base articles when resolving issues and flag gaps or inaccuracies to the IT Support Engineer.

Equipment and Asset Support

Support the provision of new desktop, laptop, and other IT equipment for new starters and employees changing role, under the direction of the IT Support Engineer.
Assist with basic setup, imaging, and configuration of standard desktop and laptop builds using established procedures.
Maintain the stock of IT equipment and consumables, and flag re-ordering needs to the IT Support Engineer.
Assist with recycling and decommissioning of IT equipment as it becomes obsolete or available.
Keep asset records up to date as equipment is issued, moved, or retired by working with the finance team.

IT Security and Identity

Follow established procedures for account creation, changes, and removal, escalating anything outside standard process to the IT Support Engineer.
Support the IT Support Engineer in keeping identity resources (including Active Directory and Entra ID) accurate and up to date.
Follow IT security policy and best practice in day-to-day work, and report any suspected security issues promptly.

Service Providers and Suppliers

Support staff in raising and progressing cases with managed service providers, escalating to the IT Support Engineer where a case is not progressing.

Other

Other duties as required

Skills, Knowledge and Expertise

Proven experience providing IT support in a business environment.
CompTIA qualification desirable but not essential.
Basic knowledge of Windows operating systems, computer hardware and software.
Familiarity with Microsoft 365 applications and user account administration.
Strong problem-solving skills with the ability to diagnose and resolve non-complex IT issues.
Excellent customer service, communication and interpersonal skills.
Ability to follow processes, prioritise workload and maintain accurate records
Demonstrable interest in IT and a willingness to learn new technologies and develop technical skills.

Benefits

Discretionary annual profit share bonus
27 days annual leave plus bank holidays
5% employee and 5% employer contributions through our via our salary sacrifice workplace pension scheme
Group Income Protection Insurance Scheme
Private Medical Insurance
Death In Service Scheme
Electric Vehicle Scheme
Smart casual dress code

About OXTS

At OXTS we’re passionate about inertial navigation and how we can help our customers with our technology. With two decades of experience in combining the best of high precision GNSS receivers and world-class inertial navigation expertise, OXTS’ products have become the industry standard for automotive testing and are widely used in other industries.

The highly accurate RT3000 products are the equipment of choice for vehicle dynamics testing. Our products are used by major car manufacturers and automotive test facilities around the world for applications such as handling and dynamics evaluation, brake testing, steering robot guidance and many more. With the RT-Range S products, OXTS also offers a complete solution for validating advanced driver assistance systems (ADAS) to Euro and global NCAP standards and for developing the self-driving cars of the future.

Away from the automotive world, our range of combined, compact GNSS/INS systems are also used for airborne and vehicle-based survey and mobile mapping applications, where continuous position and high accuracy orientation information is essential for georeferencing sensor data.

OXTS’ GNSS/INS products are supplied with a comprehensive software suite including powerful data analysis and post-processing applications. We also provide a full technical support service, plus a bespoke technology integration consultancy via our Application Engineering department. Our products are sold and supported globally through a network of channel partners in more than 20 countries worldwide, to provide customers with a local point of contact and support.

Quick apply

Refine Your Search

it jobs in finmere, bkm

IT Support Technician

IT Project Manager

IT Support Engineer - Modern Workplace

IT Support Manager

Apprentice - IT Service Desk Analyst

Event IT Communications Engineer

IT Service Management Analyst

IT Compliance Analyst

IT End-User Support Specialist

Technical Support Specialist

Senior IT Security Analyst

After Sales & Technical Support (Ground Care)

IT Consultant -Financial Crime - Northampton, UK

Senior IT Support Engineer - On-site Services

Technical Support Team Lead

Helpdesk Agent (Full Time Office Working inc weekends)

IT Security Manager

IT Technician

Business Systems Analyst

Operations & Systems Administrator

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