Shop Manager Job Description
Cotham Hill Branch
Salary: £14.5/£15 ph
40 hours per week, working 5 out of 7 days. You will also be able to work extended hours and weekends when required.
Permanent position after 6 months’ probation period.
What’s the Role?
Lead and manage the entire Retail Site and team for Pullin’s Bakery with a focus on delivering exceptional customer experience.
What will I have to do?
· Deliver consistent levels of food preparation, cooking and service in a fast-paced environment.
· Manage food safety systems to adhere to legislation. Ensure that required procedures, training, and monitoring documentation are completed within timescale and issues addressed as appropriate.
· Greet and serve customers. Advise customers and answer any queries they have from stock availability and details of special offers or promotions.
· Be the first point of contact to resolve customer complaints. Use the customer feedback received and take appropriate action to improve quality of service and customer experience.
· Bring new, innovative, fresh ideas to the shop in line with current trends and/or customer feedback.
· Train and manage shop assistants to deliver a consistent and timely food operation to meet the needs and expectations of the customer, ensuring that all food safety practices are followed.
· Deal with staffing issues such as sickness, holiday requests, interviewing potential staff, conducting appraisals and performance reviews with the support of the Retail Manager.
· Deliver timely Rota management.
· Carry out disciplinary procedures where required with the support of the Retail Manager.
· Inspire team members to demonstrate personal drive to achieve great customer service, efficiency and high sales.
· Maximize profitability and set/meet sales targets including motivating staff to do so.
· Openly share information with all colleagues in a timely way in order to harmoniously work towards achieving shop goals.
· Places orders for products, monitor and manage ordering amounts visibly discouraging waste and acting credibly on matters that affect the business finances.
· Manage stock levels by ordering, maintaining stock, rotating and checking expiration dates arranging their use accordingly.
· Actively improve the commercial presentation of the shop to enhance and maximise sales including maintaining the brand standards and regularly updating the window display.
· Manage relationships with a variety of businesses such as local shop owners and suppliers.
· Manage shop promotional calendar.
· Responsible for counting the contents of cash register drawer at the end of each shift, maintaining receipts, and records.
· Responsible for opening and closing the store correctly and keeping the shop key safe.
· Confidently use IT systems including the retail management system used named EPOS.
· Ensure standards for quality, customer service and health and safety are met.
· Maintain a clean, tidy and organised shop throughout the day, and after business hours help clean and prepare the shop for the next day.
· Ensure hygiene standards are maintained for both the building and staff liaising with the Retail Manger/ Office/Maintenance/ Technical/HR/H&S to do so.
What do I need to do to be successful?
· Demonstrate managing a successful food safe, fast-paced busy service experience.
· Deliver exceptional customer service.
· Demonstrate strong leadership skills by managing a team that has a positive team culture.
· Show highly effective organisational and administration skills and the ability to work under pressure.
· Demonstrate commercial awareness by making sound decisions based on analysis, judgement and making accurate forecasts based on current trends, sales and waste data.
· Be a quality drinks champion confident all hot drinks served are of the highest quality.
· Be confident with using IT and the retail management system.
Note:
Pullins (Bakers) Ltd is a family business who puts the customer first. On occasion, you may be asked to carry out a role outside of your normal job spec. It is a requirement that, when necessary, all members of our team are flexible and willing to cross in to other roles if asked to do so.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Employee discount
- Store discount
Education:
- GCSE or equivalent (preferred)
Experience:
- Retail sales: 2 years (preferred)
- Supervising experience: 2 years (preferred)
- Customer service: 1 year (required)
- Retail management: 2 years (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
