E learning developer Work, Jobs in Cuffley, Hrt (with Salaries)

Technical Support Associate - London
Synthesia —London
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Front-End Engineer
reallymoving —St Albans
- £50,000 a year
- Full-time
- Hybrid work
- Computer Science
- Agile
Quick apply
Front-End Developer
Disturbia —London
- £60,000 a year
- Full-time
- Hybrid work
- Mentoring
- Communication skills
Quick apply
Talent & Development Partner
Charles Tyrwhitt —London
- Hybrid work
- Microsoft Powerpoint
- Hospitality
- English
- Employee discount
Salesforce Administrator & Service Desk Lead
Triple Point —London
- Salesforce
- Financial services
- AI
SAP ABAP Developer
Hachette UK —London
- Up to £75,000 a year
- Full-time
- Computer Science
- Analysis skills
- Agile
- Annual leave
- Employee discount
5d
TikTok Shop - Beauty Business Developer, London
TikTok —London
- CRM software
- Research
- Business development
Software Development Engineer,NextGen Security, ZeroFriction
Amazon UK Services Ltd. —London
- Full-time
- Computer Science
- Bachelor's degree
- Software development
8d
Product Engineer
Allwyn Lottery Solutions —London
- Full-time
- Hybrid work
- APIs
- AI
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
TikTok Shop - Fashion Business Developer, London
TikTok —London
- CRM software
- Research
- Business development
6d
Content Commissioning Manager
British Council —London
- £38,000 - £46,000 a year
- Full-time
- Hybrid work
- English
- Master's degree
- No degree
Principal Consultant (Commerce & Digital)
VML/WPP Enterprise Solutions —London
- Business development
- Analysis skills
- Continuous improvement
Quick apply
8d
Business Developer – Amazon Marketplace
Atolls —London
- Sales
- English
- Business development
- Annual leave
ServiceNow Architect
Exponential-e —London
- Analysis skills
- Mentoring
- Communication skills
- Referral programme
Quick apply
Principal Automation Test Consultant
Scale Factory —London
- Hybrid work
- Team management
- AI
- Leadership
- Annual leave
Training Support Officer
Civil Aviation Authority —London
- £28,000 - £34,000 a year
- Microsoft Powerpoint
- Microsoft Outlook
- Presentation skills
Senior Software Architect
TeamViewer Germany GmbH —London
- Hybrid work
- Computer Science
- Engineering
- Java
- Employee discount
Quick apply
Senior Product Manager
Edenred —London
- £75,000 - £85,000 a year
- Full-time
- Hybrid work
- Spanish
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
Software Engineer (Product, AI Portal)
Wayve —London
- Full-time
- Hybrid work
- Communication skills
DevOps & Integrations Engineer
Enfinium —London
- DevOps
- Continuous improvement
- Communication skills
- Employee assistance programme

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Technical Support Associate - London

Synthesia
London

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Job details

Full-time

Qualifications

Live chat
Jira
Technical troubleshooting
Ticket management
Case record updates
Analysis skills
Technical support incident logging
Technical writing
Customer interaction
SaaS
Communication skills
Help desk

Full job description

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the role

As a Technical Support Associate at Synthesia, you’ll be part of the team ensuring delivering first-line technical support to enterprise customers. You’ll assist with technical investigations, resolve customer issues, and learn to handle more complex cases as you develop your technical and analytical skills.

You’ll work closely with experienced Technical Support Specialists and Engineers, gaining exposure to a wide range of technical systems while supporting customers and internal teams. This is a great opportunity to start or advance your career in technical support within a fast-paced, innovative SaaS company.

Role Responsibilities:

Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues
Gather and document all relevant information for reported issues, ensuring accurate case creation and updates
Apply standard troubleshooting techniques and validated fixes under guidance from senior team members
Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details
Reproduce reported issues in internal environments to support investigations
Follow up with customers to ensure issues are resolved to satisfaction
Maintain clear, professional communication with customers throughout the support process
Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing

About You:

1 to 3 years’ experience in a technical support, helpdesk, or customer-facing technical role (or equivalent practical experience)
Strong interest in software, systems troubleshooting, and delivering excellent customer outcomes
Confident and clear communicator, with the ability to explain technical concepts to non-technical users
Highly organised with strong analytical and problem-solving skills, and attention to detail
Comfortable taking ownership of issues and managing multiple cases in parallel
Curious, proactive learner who enjoys developing technical depth and understanding new tools
Collaborative team player who contributes positively to team discussions and continuous improvement

Technical Experience (Preferred but not Required):

Basic understanding of SaaS platforms and web technologies
Familiarity with basic browser troubleshooting and developer tools
Experience using ticketing systems such as Intercom, Jira, or Salesforce
Awareness of SSO concepts and authentication flows
Interest in APIs, data analysis, or system integrations
Exposure to log analysis or monitoring platforms (e.g. Datadog)

Success will be measured on:

Key Performance Indicators (KPI’s) within the support team, including but not limited to:

Customer Satisfaction (CSAT)
First Response Time
SLA Compliance
Productivity metrics

Apply Now

Refine Your Search

e learning developer jobs in cuffley, hrt

Technical Support Associate - London

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TikTok Shop - Fashion Business Developer, London

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Principal Consultant (Commerce & Digital)

Business Developer – Amazon Marketplace

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Principal Automation Test Consultant

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Senior Software Architect

Senior Product Manager

Software Engineer (Product, AI Portal)

DevOps & Integrations Engineer

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