Technical support manager Work, Jobs in Waddon, Gtl (with Salaries)

Mobile Support Team Leader
OPUS TECHNOLOGY —Reigate
- £36,000 - £40,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Conflict management
- Life insurance
- Referral programme
Quick apply
7d
Client Helpdesk Manager - 12 Month FTC
InfoTrack —London
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Annual leave
- Flexitime
Quick apply
Salesforce Administrator & Service Desk Lead
Triple Point —London
- Salesforce
- Financial services
- AI
Technical Lead, Professional Services
Cvent —London
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Salesforce
- Bachelor's degree
- Work from home
Technical Account Manager, Client Success - Magnite (SpringServe)
Magnite —London
- Full-time
- Analysis skills
- In-person
- AI
- Employee stock purchase plan
- Gym membership
Technical Account Manager, Weekend Coverage, EMEA
Harvey —London
- Weekend availability
- Communication skills
Head of IT Service Desk
Arrow Global —London
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Travel
Quick apply
2d
Customer Support Lead
Searchable —London
- Full-time
- Bar
- Mentoring
- APIs
Quick apply
Managed Services - First Line Support Team Lead
HSO Group B.V. —London
- Weekend availability
- Continuous improvement
- POS
- Organisational skills
Quick apply
Customer Success Manager
RELX —Farringdon
- Full-time
- Data analysis skills
- Organisational skills
- Time management
- Flexible schedule
Customer Success Manager
LexisNexis —Farringdon
- Full-time
- Data analysis skills
- Organisational skills
- Time management
- Flexible schedule
SAP Training Lead - Enterprise Resource Planning - Senior Manager
Pwc UK —London
- Full-time
- Hybrid work
- Business development
- Team management
- Budgeting
8h
Head of Technical Account Management
MOBKOI —London
- Full-time
- Hybrid work
- English
- Leadership
- Communication skills
Quick apply
EMEA Client Facing Technology Enablement Lead
PIMCO —London
- Full-time
- Communication skills
Design Engineer/Project Manager for ICT Structured Cabling, Cabling Infrastructure Technology
Amazon UK Services Ltd. —London
- Full-time
- PMP
- Analysis skills
- Travel
AI Enablement Lead
FDJ UNITED —London
- Master's degree
- Training & development
- AI
AI Adoption Manager - Communities
Legora —London
- Full-time
- AI
- Analytics
13d
IT Commercial Director (Senior Commercial Specialist) , HM Revenue & Customs (HMRC)
Government Commercial Function —London
- £137,000 - £186,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Contracts
12h
Equities Cash Application Support Senior Manager - Senior Vice President
Citi —London
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Bachelor's degree
- Annual leave
- Employee assistance programme
8d
I&O Developer Enablement and Adoption Lead
IG Group —London
- Full-time
- Travel
- In-person
- Training & development
1d

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Mobile Support Team Leader

OPUS TECHNOLOGY -
Reigate

Quick apply

Job details

Full-time
£36,000 - £40,000 a year
7 days ago

Benefits

Company pension
Private medical insurance
Paid volunteer time
Life insurance
Referral programme

Qualifications

IT team management
Incident queue management
GCSE
Ticket management
Continuous improvement
Team management
Conflict management
Management reporting
Customer support
Help desk
Mobile devices

Full job description

Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards.

Be a key player in our Mobile support team

The Mobile Support Team Leader role will be responsible for leading the Mobile Support team in delivering Incident and Service Request support across Opus’s EE(BT), O2, and Vodafone customer estates. Operating as a player-manager, the role combines hands-on ticket resolution with day-to-day leadership of the team, managing a caseload of approximately 500 tickets per month within SLA. The role works closely with the Project Provisioning and Customer Experience teams to ensure a seamless customer journey and drives continual process improvement to help build a high-performing, scalable Mobile Support function.

Additionally, you will be responsible for:

To promote and conduct exemplary customer satisfaction standards throughout all work conducted
To provide support for all smart devices and first level support for all platforms (Android/iOS) to leverage all knowledgebase articles and individual expertise to resolve mobile incidents quickly
Manage and resolve mobile service requests within SLA — e.g. SIM swaps, cease/replace, account amendments, and tariff changes
To work all tariff changes, Bolt-Ons and mobile alerts thorough and effectively using best practice. To quickly identify risk where appropriate and in relation to customers mobile utilisation and spend
To effectively plan and have oversight of the various requests within the team’s ownership, to execute the mobile requests within SLA
Ensuring you are kept up to date on all suppliers’ portals, identifying any issues that are present or may arise, effectively communicating with all suppliers
Ensure that during your designated on-call week, you have the on-call phone and laptop with you
Work closely with the Head of Technical Services to help build a high-performing department that is structured for growth, scalability, and increased automation over time, including lesson learned internal process
Provide monthly reporting to the Head of Technical Services on team performance: ticket volumes, SLA/KPI adherence, backlog status, and root cause trends

Salary £36-£40k DOE
Hybrid working for a good work/life balance

The talents we are excited to see
You will have the following experience/skills:

At least 5 GCSE Grades at ‘C’ level or above to include Maths and English
Previous experience in a mobile support, customer service, or co-ordination role required, with previous team leader or supervisory experience preferred
Working knowledge of UK mobile carrier processes (EE, O2, Vodafone) is essential
Keen eye for detail and strong conflict resolution
Excellent customer care skills and work ethic
Proven ability to lead, coach, and develop a team
Ability to communicate verbally and in writing in a professional manner
Exposure to Halo PSA or Dynamics 365 CRM desirable
Aligned with the Opus core values

Your exclusive benefits

A comprehensive Private Healthcare and Cash Plan
Pension and life insurance
Enhanced Maternity and Paternity
Entry to the £3,000 quarterly Dreamball draw
Personalised training and development pathways
Regular fully funded companywide events
Monthly ‘outstanding performer’ accolades
Enriching paid volunteering days
A rewarding Refer a friend scheme (£1,000)
The flexibility to adjust your holiday allowance (25 days pa)
Complimentary daily breakfasts in the office

Where your values align with ours

Work together to win together
Be brave and think differently
Own it and never give up
Strive to be the best
Stay curious and keep learning

Meet Opus
Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients.

By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally.

We have a Culture Club led by award-winning colleagues from across the business, giving our people a voice and helping shape a positive, inclusive workplace culture. From gathering feedback to social initiatives like our book and film club, it’s all about bringing people together and creating a more engaging place to work.

If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.

Quick apply

Refine Your Search

technical support manager jobs in waddon, gtl

Mobile Support Team Leader

Client Helpdesk Manager - 12 Month FTC

Salesforce Administrator & Service Desk Lead

Technical Lead, Professional Services

Technical Account Manager, Client Success - Magnite (SpringServe)

Technical Account Manager, Weekend Coverage, EMEA

Head of IT Service Desk

Customer Support Lead

Managed Services - First Line Support Team Lead

Customer Success Manager

Customer Success Manager

SAP Training Lead - Enterprise Resource Planning - Senior Manager

Head of Technical Account Management

EMEA Client Facing Technology Enablement Lead

Design Engineer/Project Manager for ICT Structured Cabling, Cabling Infrastructure Technology

AI Enablement Lead

AI Adoption Manager - Communities

IT Commercial Director (Senior Commercial Specialist) , HM Revenue & Customs (HMRC)

Equities Cash Application Support Senior Manager - Senior Vice President

I&O Developer Enablement and Adoption Lead

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