Veterinary assistant Work, Jobs in Gatton (with Salaries)

Veterinary Receptionist Job, Streatham Hill, South-West London - Up to £30k
DNAVetcare —London
- Up to £30,000 a year
- Weekend availability
- Hospitality
- Front desk
- Phone etiquette
13d
Head Receptionist, London, Up to £32500
DNAVetcare —London
- Up to £32,500 a year
- Management
- Computer literacy
- Front desk

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Veterinary Receptionist Job, Streatham Hill, South-West London - Up to £30k

DNAVetcare -
London

Apply Now

Job details

Permanent
Up to £30,000 a year
13 days ago

Qualifications

Hospitality
Inbound customer enquiry call handling
Client engagement
Patient appointment coordination
Scanning
Social media platforms
Content creation
Appointment booking and call handling
Client services
Front desk
Veterinary appointment scheduling
Phone etiquette

Full job description

About The Role

Veterinary Receptionist

Streatham Hill Veterinary Surgery

Streatham Hill, SW London | Full Time | 1 in 4 Weekends | Up to £30k

Do you light up at the thought of a wagging tail in reception, and take real pride in making a worried pet owner feel instantly at ease? At DNA Vetcare, we believe that exceptional care starts the moment someone walks through the door - and we're looking for a very special person to be part of that experience at our multi-award-winning, high-end 24-hour hospital in Streatham Hill (day shifts only).

This isn't a job for 'just a receptionist'. We're looking for a genuine customer service enthusiast - someone who is as passionate about people as they are besotted with animals, who wants every client to feel like theirs is the most important pet in the world, and who wants to bring our values of Caring, Professional and Service to life every single day.

About the Role

You'll be the warm, familiar face and voice of the practice - often the very first, and most reassuring, part of a client's visit. Whether it's a nervous new puppy owner, someone losing their best friend, or a regular popping in for medication, your ability to build trust and make people feel genuinely looked after is what sets us apart.

Your day might include:

Giving every client and their pet a five-star, heartfelt welcome
Running a busy reception desk with warmth, composure and professionalism
Booking and managing appointments using RX Works
Supporting clients with queries, appointments and medication collections
Answering emails and enquiries, and keeping on top of our Facebook messages
Creating engaging content for our social media channels
Handling payments and finance applications with accuracy and sensitivity
Processing and logging insurance claims
Talking clients through our healthcare plans with genuine care and confidence
Working closely with our Vets and Nursing team for a seamless client journey
Keeping on top of admin, including scanning records and correspondence
About You

You're confident, warm and a natural relationship-builder. You understand that behind every appointment is a worried pet parent, and you know just how much empathy and reassurance can mean.

You'll bring:
Proven experience in a demanding, client-facing role (veterinary or hospitality experience a real plus)
A natural gift for conversation that puts people instantly at ease
A calm, caring and impeccably professional phone manner
A genuine 'nothing is too much trouble' attitude and a love of going above and beyond
Excellent organisation and the ability to stay composed in a fast-paced environment
A true, unmistakable love of animals — you're pet-obsessed, through and through
A smart, polished presentation that reflects the standards of a premium private practice
Working Pattern
Monday - Friday
Shifts between 7:30am – 8:00pm (day shifts only)
1 in 4 weekends on a rota basis
Share of bank holidays
Must live within 45 minutes of Streatham Hill, SW London
What We Offer
A warm, supportive and genuinely professional team
The chance to work in a respected, high-quality private practice
Clear career progression pathways
Achievement-based milestones and rewards — the more you grow and contribute, the more you're recognised
The opportunity to make a real difference to clients and their pets, every single day

If you're passionate about people, pets and delivering a truly first-class experience, we would love to hear from you.

About Us

Are You Ready to Be Part of Something Extraordinary?

At DNA Vetcare, we don’t just offer jobs—we offer careers with heart, purpose, and endless possibilities. As an independent, award-winning veterinary group, we are redefining pet care across the UK. Our ethos is simple yet powerful: Caring, Professional, Service.

Our mission? To provide the highest standards of veterinary care while nurturing and empowering our teams. Whether your passion lies in clinical excellence, leadership, or personal growth, we create opportunities tailored to your ambitions.

We are expanding our exceptional team—and we’re looking for the best. If you thrive in a dynamic, well-equipped, and incredibly supportive environment, where no two days are the same and the caseload is as diverse as your interests, then this is the place for you. Whether your expertise lies in soft tissue surgery, orthopaedics, internal medicine, ultrasound, ophthalmology, critical care, dermatology, exotics, or customer service, we actively encourage further qualifications and provide the challenging caseloads to support your growth.

Founded in 2006, our surgeries remain proudly independent, and are still led by our two founders who are experienced and passionate veterinary surgeons with years of hands-on expertise. We understand what it takes to create a fulfilling, rewarding, and inspiring career in veterinary medicine.

If you are passionate about pets and progression, your journey starts here. Take the next step and join a team that truly invests in you.

Apply Now

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veterinary assistant jobs in gatton

Veterinary Receptionist Job, Streatham Hill, South-West London - Up to £30k

Head Receptionist, London, Up to £32500

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