Customer support & client services managers Work, Jobs in Shaw, Gtm (with Salaries)

Customer Support Team Manager
Yorkshire Water —Bradford
- £36,774 - £45,774 a year
- Full-time
- Training & development
- Leadership
- Communication skills
- Free parking
- Annual leave
Senior Customer Service Manager
Stellify —Wigan
- £60,000 a year
- Team management
Quick apply
Complaints Manager - Lloyds Living
Lloyds Banking Group —Manchester
- £40,824 - £45,360 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
6d
Schedule & Planner Team Leader
Sodexo —Salford
- Up to £34,000 a year
- Full-time
- Microsoft Word
- Continuous improvement
- Recruiting
Quick apply
12d
Helpdesk Manager
Hakim Group —Darwen
- Full-time
- Continuous improvement
- Team management
- Organisational skills
14d
Customer Success People Lead
Xero —Manchester
- Full-time
- Hybrid work
- Google Suite
- Data analysis skills
- Team management
Customer Success Lead
THG Ingenuity —Manchester
- Microsoft Powerpoint
- CRM software
- Analysis skills
Quick apply
5d
Team Leader - Expert Chase
Speed Medical Examination Services —Chorley
- From £27,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Continuous improvement
- Annual leave
Quick apply
13d
CS Team Managers - Customer Service Team Manager
Evri —Morley
- £30,750 a year
- Full-time
- Communication skills
- Time management
Helpdesk Team Leader
Sodexo —Salford
- Up to £34,000 a year
- Full-time
- Microsoft Word
- Analysis skills
- Recruiting
Quick apply
12d
Sales Office Manager
Minerva Crafts —Darwen
- £30,000 - £35,000 a year
- Weekend availability
- Continuous improvement
- Team management
- In-person
- Free parking
- Employee discount
Quick apply
23h
Customer Operations Team Leader
New Balance —Warrington
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Training & development
- Annual leave
- Employee discount
Customer Service Team Manager
Ryan, LLC —Salford
- Full-time
- Continuous improvement
- Mentoring
- Organisational skills
- Gym membership
Quick apply
Contact Centre Manager
Egis —Manchester
- Continuous improvement
- Training & development
- Leadership
9d
Contact Care Supervisor
AAH Pharmaceuticals —Warrington
- Team management
- Recruiting
- Training & development
- Annual leave
- Employee assistance programme
17h
Customer Service Team Leader
LKQ Corporation —Trafford
- Full-time
- Training & development
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
1d
Landlord Support Team Leader FTC 12 Months
National Residential Landlords Association —Manchester
- £37,152.00 - £37,152.10 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
- Annual leave
- Work from home
Quick apply
9d
Team Manager - Pension Transfers
interactive investor —Manchester
- From £36,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
Quick apply
6d
Digital Customer Success Manager, EMEA
Fourth —Macclesfield
- Hybrid work
- Hospitality
- Hotel
- Communication skills
- Flexible schedule
- Life insurance
6d
Senior Customer Success Manager
THG Ingenuity —Manchester
- Microsoft Powerpoint
- CRM software
- Analysis skills
Quick apply
6d

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customer support & client services managers jobs near shaw, gtm

Customer Support Team Manager

Yorkshire Water -
Bradford

Apply Now

Job details

Full-time
£36,774 - £45,774 a year

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Discounted gym membership

Qualifications

Stakeholder liaison
Process improvement
Performance management
Change management
Risk management
Customer support
Professional development mentoring
Training & development
Leadership
Team motivation leadership
Communication skills

Full job description

We currently have an exciting opportunity for a Customer Support Team Manager to join an industry leading Customer Service team working within Loop (Yorkshire Water’s award-winning sister company)

Loop is a contact centre dealing with billing calls for Yorkshire water, they also provide a range of other services to Yorkshire water including income collection & Debt recovery.

This role will operate between 8.00am and 6:00pm Monday to Friday. We offer a hybrid way of working, with a minimum of two days per week based at our Thornbury office in Bradford.

We’re ideally looking for someone to work 37.5 hours a week, but we’re happy to consider applications from colleagues preferring to work part-time hours.

Location: Bradford, Thornbury

What will the role involve?

This role is an exciting opportunity to ensure that customers across the Yorkshire region are accurately accessing the bill support they need. This may be our company bill support schemes; Priority Services, debt help or wider services.

As a Team Manager you will take responsibility for your team's delivery of service standards and individual KPI's. You will develop and implement plans to ensure that a high quality, consistent standard of Customer Service is delivered for customers who require additional support.

You will have an awareness of key business drivers; including the customer license condition commitments, regulatory compliance and the adherence to internal process and procedures. This will include the ability to present and review data for regulatory requirements.

You will have the ability to motivate and inspire your team to meet both business and individual personal objectives. You will ensure effective performance management of your team through coaching, feedback and support.

What responsibilities will you have?

Ensure key business processes, particularly for the delivery of financial support to customers, are effectively, reviewed, monitored and assured to improve business performance.
Responsible for stakeholder and relationship management with Yorkshire Water Regulation and Finance, Yorkshire Water Customer Experience Team, CCWater, WaterUK and other water and utility companies.
Develop and lead key business change programmes to support the business strategic objectives.
Take responsibility for your own and team’s performance and personal development ensuring delivery of key performance indicators.
Contribute to the strategic direction of the financial support offer to Yorkshire Water customers.
Take responsibility for agreeing and communicating key business messages, most notably in relation to affordability and financial support.
Responsible for the management of key operational risks.
Directly responsible for the health and safety of employees and for ensuring that other people, including members of the public, are not endangered by company business activities.

What key skills are we looking for?

For this role you will need to be passionate about financial support for Yorkshire Water customers. You will need to be able to demonstrate attention to detail and have the ability to monitor and assure cross-business processes.

The ideal candidate will have excellent leadership and experience of delivering within a regulated environment. You will have a strong track record of implementing and improving processes.

You will have effective communication and influencing skills and be able to effectively manage stakeholders across all levels, both internally and externally.

Your excellent planning, organisational, motivational and leadership skills will also be essential in achieving targets and ensuring the highest standards of customer service is delivered by your team.

You will be a focused individual with previous people management experience and ideally knowledge of financial support options for customers. You will have a track record for delivering to target and be able to coach and develop your team into delivering results.

What's in it for you?

We offer a salary from £36,774 and progressing up to £45,774 per annum depending on experience.

Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)

A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
Retail savings scheme.

Gym membership discounts, Online GP service, cycle to work scheme, and many more!

Free parking.

Development opportunities in line with the progression plan.

25 days annual leave plus bank holidays – plus an extra 2 wellness days!

Attractive pension scheme (up to 12% company contribution).

Application Process:

If you feel this opportunity is suitable and you match the skills required, then please apply online and complete the application process and submit your CV along with a covering letter to support your application.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

Closing Date: 18th August

Interview Dates: W/C 1st September

Apply Now

Refine Your Search

customer support & client services managers jobs in shaw, gtm

Customer Support Team Manager

Senior Customer Service Manager

Complaints Manager - Lloyds Living

Schedule & Planner Team Leader

Helpdesk Manager

Customer Success People Lead

Customer Success Lead

Team Leader - Expert Chase

CS Team Managers - Customer Service Team Manager

Helpdesk Team Leader

Sales Office Manager

Customer Operations Team Leader

Customer Service Team Manager

Contact Centre Manager

Contact Care Supervisor

Customer Service Team Leader

Landlord Support Team Leader FTC 12 Months

Team Manager - Pension Transfers

Digital Customer Success Manager, EMEA

Senior Customer Success Manager

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