We're looking for a Lead Business Analyst to play a key role in shaping the future of Business Banking Payments. Working across complex payment initiatives, you'll lead the analysis and design of solutions that improve customer journeys, strengthen operational processes and support strategic business objectives.
You'll use your expertise in business and corporate banking payments to translate complex requirements into clear target states, delivery roadmaps and practical solutions across domestic and international payments, cash management and payment servicing.
Working closely with business, technology and operational stakeholders, you'll help deliver change that balances customer value, regulatory requirements, operational resilience and commercial outcomes. You'll also provide leadership and direction to analysts, driving high standards of analysis, stakeholder engagement and delivery excellence.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our London, Edinburgh, Gosforth or Glasgow office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
You'll lead the analysis and design of payment solutions that support business and corporate banking customers, helping to improve customer journeys, processes and services. You'll work with stakeholders across business, operations and technology to understand needs, define requirements and shape solutions that deliver measurable value.
You'll analyse complex payment processes, identify opportunities for improvement and ensure solutions are fit for purpose, compliant and operationally ready. As a lead within the analyst community, you'll also coach and support other analysts while helping to drive consistent, high-quality business analysis practices across delivery teams.
As a minimum requirement, you’ll have:
Significant experience working in business or corporate banking payments within a bank, building society, payment service provider or other regulated financial services environment
Extensive experience in business analysis, business design or solution design on complex payment initiatives, including leading analysts or multidisciplinary teams
End-to-end knowledge of business banking payment journeys, including payment initiation, authorisation, processing, settlement, reconciliation, investigations and servicing
Practical knowledge of key UK and international payment schemes, including Faster Payments, Bacs, CHAPS, SWIFT and SEPA
Proven ability to translate customer, operational, regulatory and technical requirements into clear solution options, requirements and target operating models
Experience of requirements elicitation, process modelling, customer journey mapping, options analysis, traceability and acceptance criteria management
Excellent stakeholder management, facilitation, communication and influencing skills, with the ability to engage and challenge senior stakeholders across business and technology teams
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.
If you want to find out more about using AI in our recruitment process, please read more here.
We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.
That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.
Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.
Please note that should you be successful in securing this role, the job title on our internal systems will be Lead Business Analyst.
