About Uncovered:
Uncovered is an award-winning, London-based social-first creative agency founded in 2017.
Social sits at the heart of everything we do.
From strategy to production, our team is fluent in the language of social, with a deep understanding of culture, platforms and the audiences that shape them. Working with a diverse portfolio of brands, we uncover what makes each one distinctive and create ideas built for where attention lives today. Our approach is rooted in social-first fundamentals: real people, real stories and video-first creativity.
We create at the speed of social; strategising, ideating, designing and producing through our team of in-house strategists, creatives, art directors, copywriters, producers, editors and videographers. We test, learn and iterate in real time, delivering end-to-end solutions from creative strategy through to production, reporting and analytics.
Named Campaign's Social Media Agency of the Year in 2026, Uncovered has become one of the UK's fastest-growing creative agencies, driven by a simple ambition: to build the best social-first creative agency in the world. Today, as part of LBG Media, we combine independent creative thinking with unrivalled social insight and cultural influence to help brands create work that earns attention and drives meaningful impact.
Our culture is as important as our creative. We believe the best ideas come from diverse perspectives, collaborative thinking and an environment where people can do the best work of their careers. With women representing around 60% of our leadership team, we're committed to building an inclusive, ambitious culture where talent is nurtured, creativity thrives and everyone has the opportunity to make a difference.
The Role:
This role is responsible for leading the direction and day-to-day management across a portfolio of clients, acting as a key client contact for senior stakeholders.
The Senior Account Director should be operating as a trusted advisor to senior clients, while internally raising the bar across thinking, execution and team performance.
Responsibilities:
Client leadership
Own senior relationships across a portfolio of key accounts
Stay on top of your client’s business updates and long-term challenges
Lead on client satisfaction and retention
Manage scope delivery discussions
Strategic oversight
Partner with strategy team to lead the social strategy and transformation across accounts and campaigns and ensure strategy is pulled through to execution
Ensure all work ladders up to client business and brand objectives
Stay on top of platform shifts affecting your portfolio
Champion the Uncovered approach in X-agency groups, pushing for strong integration across owned, earned and paid
Commercial ownership
Hold responsibility for account revenue, forecasting and profitability
Identify and convert growth opportunities across services
Support scoping of retainers and large projects
Team leadership
Lead and support the account service team on your portfolio
Develop senior talent
Raise the standard of thinking, presentation and client servicing
Share insight and learning across teams
Act as a role model for culture, behaviour and accountability
Experience
Experience leading large social or integrated accounts
Strong commercial acumen and comfort owning client commercials
Proven ability to influence and build trust with senior stakeholders
Deep understanding of organic social, paid media and content production
Experience leading senior team members and managing performance
Confident presenter and strategic thinker
Calm under pressure, solutions-focused and decisive
Benefits:
Hybrid and Flexible working (Monday & Friday work from home)
Free Breakfast, Snacks & Drinks
Pension Scheme
Friday 3pm Finish
Cycle to Work Scheme
SPILL Therapy Support
Monthly Wellness Fund
Eye Care Allowance
£500 Referral Scheme
Personal Development Day
Dental Health Plan
12 Month Season Ticket / Travel Loan
Uncovered Group is an Equal Opportunity Employer. We strive to be a diverse workforce, where all can thrive and belong. Uncovered is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
