Cloud engineer Work, Jobs in Chailey, Esx (with Salaries)

2nd Line Technical Support Engineer
iomart —Haywards Heath
- Full-time
1d
Technical Support Advisor 2nd Line Telco
Focus Group —Shoreham by Sea
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Work from home
Quick apply
Senior Frontend Engineer (React)
Cognizant —Burgess Hill
- Full-time
- Hybrid work
- Engineering
- Java
- Bachelor's degree
8d
DevOps Engineer
Mercator Digital —Crowborough
- DevOps
- Scripting
2d
Software Engineer, Platform - Brighton, United Kingdom
Speechify —Brighton
- Remote
- APIs
- Communication skills
IT Engineer
Class Technology Solutions Ltd —Reigate
- £32,000 a year
- Full-time
- Maintenance
- Mentoring
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
6d
SaaS Implementation Engineer
Siemens Healthineers —Crawley
- Hybrid work
- English
- Bachelor's degree
- No degree
Quick apply
Forward Deployed AI Engineer
Viridien —Crawley
- Full-time
- Hybrid work
- Computer Science
- Software troubleshooting
- Engineering
- Annual leave
14d
Data & AI Engineer
Hastings Direct —Bexhill
- Full-time
- Hybrid work
- Analysis skills
- Machine learning
- AI
- Annual leave
Senior Storage and Backup Engineer
Indra Group UK & Ireland —Redhill
- Hybrid work
- Analysis skills
- Work from home
- Employee assistance programme
Quick apply
DevOps Engineer
Thales —Crawley
- Full-time
- DevOps
- Scripting
- Annual leave
- Employee assistance programme
Digital Commerce Intelligence Lead
Nestlé —Crawley
- Full-time
- APIs
- AI
- Analytics
5d
Technical Support Engineer - Digital Customer Success
Grundfos —Tadworth
- Engineering
- Electrical Engineering
- Communication skills
- Annual leave
- Flexible schedule
6d
Forms Developer (Developer Level 2)
Civil Aviation Authority —Gatwick Airport
- £41,092 - £54,790 a year
- Hybrid work
- Azure
- Presentation skills
- Mentoring
6d
Solution Architect - Networking & Security
Focus Group —Shoreham by Sea
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
Quick apply
14d
Site Reliability Engineer
FalconSmartIT —Brighton
- Full-time
- DevOps
- Machine learning
- Mentoring
Quick apply
Principal Security Engineer
Hastings Direct —Bexhill
- Full-time
- Hybrid work
- Mentoring
- Training & development
- Leadership
- Annual leave
Head of Software Engineering, EUR
The Travelers Companies, Inc. —Redhill
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- Training & development
- Health & wellbeing programme
DevOps Engineer
WTW —Reigate
- Full-time
- Hybrid work
- Azure
- Computer Science
- DevOps
- Annual leave
- Employee assistance programme
Software Engineer (Modelling & Simulations)
Universal Quantum —Haywards Heath
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- Bachelor's degree
- Life insurance
Quick apply

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2nd Line Technical Support Engineer

iomart -
Haywards Heath

Apply Now

Job details

Full-time
1 day ago

Qualifications

Microsoft Windows Server
Technical troubleshooting
ITIL Certification
Incident management
Incident queue management
Ticket management
Disaster recovery
Service restoration
Ticket management systems
Technical writing
Customer support
Customer interaction
Root cause analysis
Fault diagnosis and repair
Help desk

Full job description

What you'll be doing::

As a 2nd Line Technical Support Engineer in our Cyber Resilience Practice, you'll be the person customers rely on when something needs a closer look. You'll take ownership of incidents and service requests that need deeper investigation, working mainly across our Commvault-powered Backup as a Service (BaaS) and Disaster Recovery as a Service (DRaaS) platforms.

Day to day, you'll:

Take ownership of technical incidents and service requests that need deeper investigation, seeing them through to resolution
Monitor customer backup and recovery environments, spotting and fixing issues before they affect service availability
Support and maintain our BaaS and DRaaS solutions, built primarily on Commvault
Diagnose and resolve issues across Commvault and the technologies behind it — servers, storage, virtualisation, networking and cloud
Manage your ticket queue against agreed SLAs, keeping customers informed at every step
Bring in specialist engineers or technology vendors when a fix needs deeper expertise, with clear, well-documented handovers
Help build the team's knowledge by contributing to documentation and runbooks that improve first-time fix rates
Work towards Commvault and supporting technology certifications, with training provided along the way

We want to hear from you if you::

You've got 1-2 years' experience in 1st line, or junior 2nd line, technical support
You're comfortable with Windows Server, Linux, networking and storage
You've had some exposure to backup and resilience technologies such as Commvault or Zerto — or you're keen to learn
You're confident using ticketing and monitoring tools to get to the bottom of an issue
You think methodically, working through problems to find the root cause rather than just the symptom
You communicate clearly, whether that's with a customer, a colleague or a vendor
You stay calm and organised when the ticket queue gets busy
ITIL Foundation, or working towards a relevant certification, would be a bonus

What's in it for me?:

Salary: £ Dependent on experience + benefits

Who you'll be doing it for::

You'll work for our Oriium brand, part of Iomart Group, the UK’s leading Secure Cloud Managed Services Provider. We are passionate about delivering Hybrid Cloud, Data Protection, Cyber Security and Secure Connectivity to over 9,000 organisations in the UK and globally.

We have over 25 years expertise in data centre and cloud services
Over 600 skilled professionals and turnover over £143 m
We are Head Quartered in Glasgow with offices in London and Manchester
We provide critical services across all public and private sectors

What to do next::

Please click apply if you like the sound of this role. If you do not have an up to date CV or want to have a chat about the role first, please contact us on [email protected]

We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.

Apply Now

Refine Your Search

cloud engineer jobs in chailey, esx

2nd Line Technical Support Engineer

Technical Support Advisor 2nd Line Telco

Senior Frontend Engineer (React)

DevOps Engineer

Software Engineer, Platform - Brighton, United Kingdom

IT Engineer

SaaS Implementation Engineer

Forward Deployed AI Engineer

Data & AI Engineer

Senior Storage and Backup Engineer

DevOps Engineer

Digital Commerce Intelligence Lead

Technical Support Engineer - Digital Customer Success

Forms Developer (Developer Level 2)

Solution Architect - Networking & Security

Site Reliability Engineer

Principal Security Engineer

Head of Software Engineering, EUR

DevOps Engineer

Software Engineer (Modelling & Simulations)

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