It support Work, Jobs in Cambridge, Eng (with Salaries)

Activation Support Representative - eCommerce
Worldpay (UK) Limited —Cambridge
- CRM software
- Bachelor's degree
- Continuous improvement
Quick apply
IT Support Engineer
DLRC —Letchworth
- Hybrid work
- Continuous improvement
- SharePoint
- Leadership
7d
Staff Linux Support Engineer
Arm —Cambridge
- £97,300 - £131,700 a year
- Hybrid work
- C++
- Linux
- Communication skills
IT Workplace Specialist
Mettler Toledo —Royston
- Travel
- SharePoint
- Communication skills
- Annual leave
Information Technology/Assurance (IT/IA) Specialist Ill - Lakenheath, UK
General Dynamics Information Technology —Lakenheath
- £107,744 - £110,400 a year
- Bachelor's degree
- Travel
- No travel
Microsoft Platform Support Engineer| Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- SharePoint
Customer Support Specialist (Apprenticeship)
Beyond Co —Newmarket
- £16,640 - £26,500 a year
- Full-time
- Hybrid work
- Communication skills
- School
- Health & wellbeing programme
- Work from home
Quick apply
Technical Publications Application Support | Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Continuous improvement
- Travel
AMS OpenText COTS Application Support| Stevenage, UK
Infosys —Stevenage
- Databases
- Analysis skills
- Communication skills
14d
Service Management Specialist
M Group —Saint Ives
- Full-time
- Computer literacy
- Annual leave
- Employee assistance programme
1d
Apprentice IT Technician
TKAT (The Kemnal Academies Trust) —Debden
- £15,434.32 a year
- Full-time
- Travel
- Leadership
- Communication skills
12d
Application & Support Engineer
Expleo —Stevenage
- Continuous improvement
- JavaScript
- No degree
13h
Applications Engineer.
Innova Systems UK —Histon
- Microsoft Word
- Travel
- Organisational skills
L2/L3 Support Engineer-Project & Resource Management COTS | Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- Communication skills
Enterprise Tool Support Engineer-L2/L3| Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- Communication skills
Microsoft Instructor
BPP Holdings —Wyboston
- Overtime
- Remote
- Training & development
- Teaching
- Annual leave
Digital Friend Volunteer
Age Well East – Colchester —Uttlesford
Quick apply

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it support jobs near cambridge, eng

Activation Support Representative - eCommerce

Worldpay (UK) Limited -
Cambridge

Quick apply

Job details

Qualifications

CRM software
Technical troubleshooting
Stakeholder collaboration
Stakeholder liaison
Internal department liaison
Technical support
E-commerce
Bachelor's degree
Continuous improvement
APIs
Customer support
Customer interaction
Multidisciplinary collaboration
Root cause analysis
Communication skills

Full job description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We're looking for an eCommerce Activation Support Representative to join our ever-evolving eCommerce team, helping merchants and partners successfully launch and optimise payment solutions that enable businesses to accept payments and serve their customers around the world.

Working closely with internal stakeholders and customers, you'll play a key role in supporting the activation and onboarding journey, ensuring a smooth transition from implementation through to live payment processing. You'll help deliver an outstanding customer experience while supporting the technology that powers global commerce.

What you'll own

Provide high-quality support for eCommerce payment solutions, helping clients and internal teams investigate, troubleshoot and resolve payment processing issues with pace and accuracy.
Take ownership of support cases from initial review through to resolution, ensuring clear communication, accurate documentation and timely follow-up in line with service level expectations.
Analyse transaction flows, payment responses and customer impacts to identify root cause and drive effective resolution of technical and operational issues.
Partner with Product, Engineering, Implementations, Relationship Management and other internal teams to manage escalations and deliver the best possible outcomes for clients.
Identify trends, recurring issues and opportunities for improvement, contributing to process enhancements, knowledge sharing and a better client experience.

What you'll bring

Experience in technical support, client support, operations or a similar customer-facing role, ideally within payments, fintech, eCommerce or a technology-driven environment.
Strong troubleshooting and problem-solving skills, with the ability to investigate issues, analyse information and communicate solutions clearly.
Excellent verbal and written communication skills, with confidence engaging with both technical and non-technical stakeholders.
A proactive approach to managing workload, meeting commitments and delivering a high standard of customer service.
Curiosity and enthusiasm for learning about eCommerce payments, payment gateways, transaction processing and emerging payment technologies.

It's a bonus if you have

Knowledge of payment gateways, acquiring, authorisations, settlements, refunds, chargebacks or alternative payment methods.
Experience supporting merchants or partners within an eCommerce payments environment.
Experience using case management or CRM platforms such as Salesforce, ServiceNow or similar tools.
Familiarity with APIs, transaction logs, error codes or technical integration troubleshooting.
A continuous improvement mindset and a passion for helping clients succeed.

About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

#LI-BH1

Quick apply

Refine Your Search

it support jobs in cambridge, eng

Activation Support Representative - eCommerce

IT Support Engineer

Staff Linux Support Engineer

IT Workplace Specialist

Information Technology/Assurance (IT/IA) Specialist Ill - Lakenheath, UK

Microsoft Platform Support Engineer| Stevenage, UK

Customer Support Specialist (Apprenticeship)

Technical Publications Application Support | Stevenage, UK

AMS OpenText COTS Application Support| Stevenage, UK

Service Management Specialist

Apprentice IT Technician

Application & Support Engineer

Applications Engineer.

L2/L3 Support Engineer-Project & Resource Management COTS | Stevenage, UK

Enterprise Tool Support Engineer-L2/L3| Stevenage, UK

Microsoft Instructor

Digital Friend Volunteer

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