Technical support manager Work, Jobs in London (with Salaries)

Head of Technical Account Management
MOBKOI —London
- Full-time
- Hybrid work
- English
- SQL
- JavaScript
Quick apply
Customer Success Manager
RELX —Farringdon
- Full-time
- Organisational skills
- IT
- AI
- Flexible schedule
7d
Managed Services - First Line Support Team Lead
HSO Group B.V. —London
- Weekend availability
- Azure
- Customer service
- Organisational skills
Quick apply
1d
Customer Product Trainer & Content Manager (SaaS / FinTech - Hybrid
Wealth Dynamix —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Azure
- Continuous improvement
- Work from home
Quick apply
9d
Helpdesk Manager – Healthcare Division
Artic Building Services —Dartford
- Full-time
- Customer service
- Analysis skills
- Supervising experience
- Annual leave
2d
Equities Cash Application Support Senior Manager
Citi —London
- Full-time
- Hybrid work
- Java
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
AI Adoption & Enablement Lead
Sapiens —London
- Full-time
- AI
11d
Technology Adoption Lead
Norton Rose Fulbright —London
- Agile
- IT
- In-person
AI Enablement Lead
FDJ UNITED —London
- Master's degree
- APIs
- Financial services
4d
EMEA Client Facing Technology Enablement Lead
PIMCO —London
- Full-time
- Sales
- Communication skills
- Marketing
Lead Instructor: AI & Automation
Decoded Limited —London
- £65,000 - £70,000 a year
- Full-time
- Remote
- Master's degree
- JavaScript
- Scripting
Quick apply
Salesforce Administrator & Service Desk Lead
Triple Point —London
- Sales
- Salesforce
7d
Coach - Data Driven Professional/Data Driven Leader
Corndel —London
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
3d
Office Manager
5Tel —Woodford Green
- Up to £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
1d
Commercial Enablement Manager EMEA
Cytiva —Little Chalfont
- Full-time
- Salesforce
- Bachelor's degree
- Travel
- Annual leave
Design Engineer/Project Manager for ICT Structured Cabling, Cabling Infrastructure Technology
Amazon UK Services Ltd. —London
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
11d

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Customer Success Manager
Incisive Media —London
The Customer Success Team plays a crucial role in the setup, delivery, project management and reporting of campaigns, working hand in hand with our sales team…
Quick apply
11d
Customer Success Manager
Mimecast —London
Develop a technical understanding of our core product suite and assist customers with adoption and feature utilization.
£44,000 - £66,000 a year

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Head of Technical Account Management

MOBKOI
London

Quick apply

Job details

Full-time

Qualifications

Adtech
English
SQL
JavaScript
Leadership
Communication skills
Debugging
HTML

Full job description

COMPANY OVERVIEW

MOBKOI is a fast-growing mobile company headquartered in London, with offices across central Europe, US and Asia. We use the latest in mobile ad technology to help premium brands effectively reach and engage with their clients' audiences.

Bringing to market the most selective site list of premium global and local publishers enabling brands to be selective of where their ads are going to run and thus ensuring brand safety. MOBKOI prides itself on offering full transparency, bespoke creative builds and local market coordination. We are part of The Brandtech Group, formerly known as You & Mr Jones, working with partners developing the best technology across the globe.

ROLE OVERVIEW

As a Head of Technical Account Management (with leadership responsibilities), you will oversee a team responsible for the technical integration and operational excellence of Mobkoi’s publisher partnerships. This includes direct involvement in tag-based and Prebid.js integrations, server-to-server connections, and the resolution of complex technical issues impacting ad delivery and monetization, along with partnering with campaign managers and traders to ensure a seamless demand connectivity. The role provides end-to-end accountability across the delivery pipeline.

You will play a central role at the intersection of AdOps, engineering, and commercial teams, ensuring Mobkoi's premium creatives are accurately delivered and tracked across programmatic supply paths.

The role requires deep technical knowledge of the adtech ecosystem, strong stakeholder communication skills (internal and external), and the ability to build durable relationships with publishers, balancing technical KPIs with mutual business goals.

This position combines hands-on technical troubleshooting and strategic account leadership.

You will:

Lead and develop a team with 3 direct reports supporting publisher integrations and programmatic setup.
Collaborate with Publisher Managers and Business Developers to strengthen and expand technical partnerships.
Drive the quality of integrations and delivery pipelines through proactive debugging, configuration support, and technical enablement.
Represent Mobkoi’s technical voice when discussing monetization KPIs and optimization strategies with publishers.

Key Responsibilities:

Publisher Integrations: Oversee setup and QA of tags, Prebid.js modules, and Prebid Server connections. Lead debugging sessions using browser dev tools (Chrome DevTools, network tracing, console logs) to diagnose issues across creatives, tracking, and rendering.
Technical Relationship Mgmt: Act as the primary technical point of contact for publishers.
Guide integration strategy and improvements.
Co-own technical KPIs with Publisher Managers (latency, viewability, fill rate, etc.).
AdOps & Programmatic Support: Ensure seamless campaign setup across SSPs and DSPs.
Manage deal IDs, targeting parameters, and tracking requirements.
Provide support to Campaign Operations for technical delivery issues.
Team Leadership: Manage, mentor and grow a team of Technical Account Managers.
Promote cross-functional collaboration with Product, Engineering, and Commercial teams.
Internal Enablement: Document best practices and reusable integration frameworks. Identify and escalate systemic issues and propose scalable fixes.

Skills and Qualifications:

5+ years in technical ad operations, publisher integrations, or similar roles.
Proven ability to lead client-facing technical teams.
Deep understanding of publisher monetization models, Prebid.js, header bidding,SSPs/DSPs, VAST/VPAID, ...
Proficient with Chrome DevTools and other debugging tools.
Ability to independently conduct data investigations using SQL-based query engines.
Familiarity with HTML/JS, tag management, and programmatic deal structures.
Able to translate complex technical issues to non-technical stakeholders.
Comfortable negotiating or discussing technical outcomes with external partners.
Able to define team goals and proactively improve service delivery.
Operates with a partnership mindset, balancing performance and relationship health.

BEHAVIOURS

This is a high-impact role within a growing and technically ambitious organisation. At Mobkoi, you’ll collaborate with teams across creative, media, and engineering to shape the future of premium digital advertising. You’ll have the opportunity to:

Work with cutting-edge creative formats and advanced integration strategies.
Influence publisher monetization strategies while upholding high user experience standards.
Join a multicultural, collaborative, and fast-paced environment that values initiative and innovation.

What we’re looking for:

Motivation to contribute to the growth and success of the business
A proactive, adaptable mindset with the ability to learn quickly
Strong ownership and accountability for outcomes
Clear and professional communication with a range of stakeholders

Mobkoi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

LOCATION

London - Hybrid - 3 days in office

LANGUAGE

English

Quick apply

Refine Your Search

technical support manager jobs in london

Head of Technical Account Management

Customer Success Manager

Managed Services - First Line Support Team Lead

Customer Product Trainer & Content Manager (SaaS / FinTech - Hybrid

Helpdesk Manager – Healthcare Division

Equities Cash Application Support Senior Manager

AI Adoption & Enablement Lead

Technology Adoption Lead

AI Enablement Lead

EMEA Client Facing Technology Enablement Lead

Lead Instructor: AI & Automation

Salesforce Administrator & Service Desk Lead

Coach - Data Driven Professional/Data Driven Leader

Office Manager

Commercial Enablement Manager EMEA

Design Engineer/Project Manager for ICT Structured Cabling, Cabling Infrastructure Technology

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