Service advisor Work, Jobs in Patchway, Gls (with Salaries)

Customer Service Advisor
Smiths Gloucester Limited —Gloucester
- Free parking
- Employee discount
Quick apply
7h
Service Operations Coordinator
WPS-UK Ltd —Nailsea
- £32,000 - £42,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Maintenance
- Free parking
- Annual leave
Quick apply
Service & Aftersales Advisor
Newport Caravans —Newport
- £25,000 a year
- Full-time
- Customer service
- Computer literacy
- In-person
- Free parking
Quick apply
1d
Senior Service Consultant
QinetiQ —Bristol
- £51,975 - £57,750 a year
- Full-time
- Hybrid work
- Employee discount
Service Advisor
Rygor Auto —Westbury
- £29,000 a year
- Full-time
- Customer service
- Communication skills
- Health & wellbeing programme
- Annual leave
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
9d
Mobile Service Advisor - Hybrid Working
TrustFord —Bristol
- From £13.52 an hour
- Hybrid work
- Customer service
- Hotel
- Communication skills
- Annual leave
- Employee discount
Quick apply
Parts Advisor
TrustFord —Bristol
- From £13.52 an hour
- Hotel
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
Workshop Service Coordinator
Smiths Gloucester Limited —Gloucester
- Full-time
- Free parking
- Employee discount
Quick apply
Product Sales Advisor - Bristol
Ted Experience —Bristol
- £15.33 an hour
- Sales
- Travel
- Paid training
Part Time Digital Learning Advisor (Fixed Term)
Bath Spa University —Bath
- £20,370 - £22,616 a year
- Part-time
- Hybrid work
- Project management
- University
- Organisational skills
- Annual leave
- Employee assistance programme
6d
Customer Service Advisor Apprenticeship – Johnsons Mazda Gloucester
Calex UK —Gloucester
- Full-time
- Customer service
- English
- Travel
Senior Technology Services Consultant - Transportation
AECOM —Bristol
- Full-time
- Hybrid work
- Engineering
- Maths
- Bachelor's degree
Service Coordinator
Veolia ES (UK) Limited —Avonmouth
- £33,990 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
Quick apply
6d

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Customer Service Advisor

Smiths Gloucester Limited -
Gloucester

Quick apply

Job details

7 hours ago

Benefits

Free parking
Discounted gym membership
Employee discount
On-site parking

Full job description

Who are we?

Smiths (Gloucester) Ltd is a family run business owned and run by the Smith family since 1982. Smiths has grown from a single owner-operated plant hire company to a multifaceted group with family values still firmly at the heart of each project undertaken. With depots in Avonmouth, Cardiff, Gloucester, Stonehouse and Tewkesbury we operate predominately across the South-West of England. We specialise in Construction, Waste Management, Plant Hire, Demolition and Transport operations.

What we're looking for?

The Customer Service Advisor is responsible for delivering exceptional customer service to domestic, commercial, and industrial customers within a busy waste management and recycling business. The role serves as the first point of contact for customers, handling enquiries, service requests, complaints, quotations, and account administration while ensuring a professional and positive customer experience.

The successful candidate will work closely with the transport, operations, sales, weighbridge, and finance teams to ensure customer requirements are met efficiently and accurately.

Hours: 08:00 - 17:00 Monday - Friday

08:00 - 12:00 Sat (1 in 4 Working Saturdays)

Responsibilities for the Role?

Customer Service

Handle incoming telephone calls, emails, web enquiries, and customer visits professionally and efficiently.
Provide information regarding waste collections, skips, hook bins, recycling services, hazardous waste, aggregates, demolition, and other company services.
Log, manage, and resolve customer enquiries in accordance with company procedures.
Deliver excellent customer service and maintain strong customer relationships.
Manage customer complaints promptly and professionally, escalating where necessary.
Support customers with service changes, additional collections, missed collections, exchanges, and cancellations.

Administration & Data Management

Accurately input customer information and service requests onto company systems.
Maintain customer records and ensure all account information is up to date.
Process orders, service requests, contract amendments, and customer correspondence.
Prepare quotations and service agreements as directed.
Generate reports and assist with administrative duties as required.

Operational Support

Liaise with transport planners and operational teams regarding customer requirements.
Coordinate collection schedules and service changes.
Monitor service delivery and proactively address any issues affecting customers.
Support depot operations by communicating customer requirements clearly and accurately.
Assist in resolving missed collections and service delivery concerns.

Sales Support

Identify opportunities to upsell additional services.
Pass qualified sales opportunities to the Commercial or Sales Team.
Support customer retention initiatives and contract renewals.
Promote recycling and sustainable waste management solutions to customers.

Compliance & Health and Safety

Ensure compliance with company policies and procedures.
Understand waste management legislation relevant to customer enquiries.
Adhere to GDPR and data protection requirements.
Maintain confidentiality of customer and company information at all times.
Follow all health, safety, environmental, and quality procedures.

What can we offer you?

Life Assurance Scheme
Free on-site Parking
Corporate gym membership discount
Annual Salary Review
Employee discount (50% on Skip Hire, other discounts on group services)
Progression opportunities
Be part of a progression family run business
24 hour unlimited access to mental health support

What are our core values?

If these values align with yours you are in the right place!

Honesty - We believe that honesty in all matters is the best policy.

Family values - We operate as a family unit with high moral standards, discipline and respect.

Hardworking - We are certain that nothing is impossible if you work hard enough at it.

Reliability - We pride ourselves on not letting people down and being true to our word.

Environmental sustainability - We aim to minimise the impact that our company has on the environment by reducing emissions and waste, and recycling a large proportion of our waste (90% plus). We truly believe in a greener future for generations to come.

Please apply if you are interested in this role and we will come back to you.

Quick apply

Refine Your Search

service advisor jobs in patchway, gls

Customer Service Advisor

Service Operations Coordinator

Service & Aftersales Advisor

Senior Service Consultant

Service Advisor

Service Desk Advisor (First Line Helpdesk)

Mobile Service Advisor - Hybrid Working

Parts Advisor

Workshop Service Coordinator

Product Sales Advisor - Bristol

Part Time Digital Learning Advisor (Fixed Term)

Customer Service Advisor Apprenticeship – Johnsons Mazda Gloucester

Senior Technology Services Consultant - Transportation

Service Coordinator

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