Technical support occupations Work, Jobs in Rochdale, Gtm (with Salaries)

Technical Administrator
Remtek Systems Ltd —Salford
- £28,000 - £29,000 a year
- Overtime
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
Customer Support Technician - Gamma Business
Gamma —Manchester
- Full-time
- Customer service
- Computer literacy
- Automotive diagnostics
- Annual leave
- Employee discount
Quick apply
Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Macclesfield
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
Quick apply
Technical Support Agent Level 2
Custodia Technology Limited —Knutsford
- £32,000 a year
- Weekend availability
- Computer Science
- Bachelor's degree
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
13d
IT Support Officer - Medical School
University of Greater Manchester —Bolton
- £29,588 - £34,610 a year
- Full-time
- School
23h
Service desk technician
Amiculum —Manchester
- Hybrid work
- IT
- Annual leave
- Flexible schedule
Software Support Engineer - SQL
Giacom —Nelson
- £28,000 a year
- SQL
- Communication skills
- Annual leave
Quick apply
14d
3rd Line Support Engineer
Humnize —Manchester
- £40,000 - £45,000 a year
- Full-time
- Mentoring
IT Desktop Support
Axiom Technologies —Clitheroe
- Part-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
IT Support Engineer (2nd / 3rd Line) – MSP Experience Required
Biometrics Match —Bradford
- £30,000 - £50,000 a year
- Full-time
- Azure
- System design
- Windows
- Free parking
Quick apply
5d
Technical Support Apprentice
ProVu Communications Ltd —Huddersfield
- From £16,000 a year
- Software troubleshooting
- Customer service
- IT
- Sick pay
Quick apply
IT Service Desk Analyst
Stagecoach —Stockport
- Full-time
- Computer networking
- Employee discount
2d
ITS Support Engineer I, IT Services
Amazon UK Services Ltd. —Manchester
- Full-time
- Computer Science
- English
- Analysis skills
1d
IT Technician Apprentice
QA Apprenticeships —Salford
- £18,000 a year
- Full-time
- Continuous improvement
- Communication skills
- Employee discount
2d
Application Support Engineer
Zenith —Altrincham
- £30,000 - £36,000 a year
- Agile
- Communication skills
- Free parking
- Annual leave
13d
IT Support Technician
UK MANAGEMENT COLLEGE —Salford
- £27,000 - £28,000 a year
- Weekend availability
- Travel
- SharePoint
- Communication skills
Quick apply
14d
CS Tech Support Engineer
Samsung —Manchester
- Full-time
- Hybrid work
- Training & development
- Communication skills
- Employee discount
- Sick pay
2d
IT Support Engineer (1st Line)
Forbes Solicitors —Preston
- Full-time
- Microsoft Outlook
- Windows
- IT
- Annual leave
- Employee discount
Technical Support Engineer – Lab Informatics
Agilent Technologies LDA UK Limited —Cheadle
- Full-time
- Doctoral degree
- Laboratory experience
- Master's degree
8d
IT Engineer Degree Apprentice
QA Apprenticeships —Stockport
- £29,064 - £32,061 a year
- Full-time
- Windows
- Project management
- Continuous improvement
- Free parking

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Technical Administrator

Remtek Systems Ltd -
Salford

Quick apply

Job details

Permanent | Full-time
£28,000 - £29,000 a year

Benefits

Free parking
Annual leave
Company pension
Company events
Private medical insurance
On-site parking

Qualifications

Live chat
Microsoft Word
CRM software
Customer service call handling
Driving Licence
Microsoft Excel
Inbound customer enquiry call handling
Computer literacy
GCSE
Ticket management
Logistics
Microsoft Office Suite
Microsoft Office
Data entry
Customer interaction
Typing
Communication skills
Time management

Full job description

PLEASE ONLY APPLY VIA THIS LINK TO OUR CAREERS PAGE:

https://remteksystems.careers.hibob.com/jobs/051a828d-f01e-404e-b3ad-011bfeb48378

ANY APPLICATIONS THAT HAVE NOT BEEN SUBMITTED VIA THE CAREERS PAGE WILL NOT BE REVIEWED.

Summary of Role:

The Technical Administrator is responsible for coordinating customer support, repairs, insurance and warranty processes, equipment logistics, and inventory management while maintaining accurate records within CRM and HelpDesk systems. The role acts as a central point of contact between customers, technicians, manufacturers, insurers, funding bodies, and internal teams to ensure efficient resolution of technical issues and smooth delivery of repair and replacement services.

Key Responsibilities:

Communication Handling:

Answer and respond to calls, emails, and chat queries regarding insurance, warranty, annual service charge (ASC), orders, and repairs/replacements.
Schedule callbacks for technicians and advise customers on connecting to remote support.
Update CRM HelpDesk tickets with clear note taking ability ensuring ease of continuation.
Maintain and update knowledge base with clear documentation and updates to internal and external processes.

Coverage Checks and Quotes:

Check warranty/insurance/ASC coverage, create quotes for repairs or replacements, and update CRM with relevant details.
Manage funding body communications, handle approvals, and coordinate repairs/replacements with technicians.

Insurance and Quote Management:

Guide students on making insurance claims, arrange collection of equipment, send quotes, and update claim progress.
Handle communication with insurers, create quotes and sales orders for repairs/replacements, and ensure all authorisations are invoiced.
Coordinate repairs and replacements with IT Technicians to be completed within SLA.

Ticket Management:

Maintain HelpDesk with clear and accurate ticket management.
Handle communication with customers for repair collections and deliveries, ensuring consistent note taking and documentation updates.
Handling communications across various platforms between customers and technicians.

Manufacturer Coordination:

Book equipment with manufacturers, keeping open communication regarding repair status.
Arrange collections, chase up repairs, and handle deliveries back to the office.
Update HelpDesk tickets with necessary documentation or updates provided by manufacturer.

Logistics:

Create labels and update CRM for DPD collections and deliveries of repairs, manage missing items or delays related to service.

Equipment Handling and Inventory:

Identify, photograph, and label equipment, update CRM with received items, and ensure correct handling and storage.
Work alongside procurement and technicians to ensure parts available for repair.
Loan equipment management for end users.
Updating systems and records for inventory.
Coordinating repairs, parts orders, and equipment collections.

Qualifications:

Essential

Excellent time management and organisation skills.
Good written and verbal communication.
Experience handling phone calls.
Knowledge of Microsoft Office e.g. Word, Excel etc. with good typing skills.
Friendly and personable attitude and able to work as part of a team or individually.
Grades C (or equivalent) or above in Maths, English and ICT at GCSE level.
Minimum 2 Years experience in administrative role.
Driver’s license.

Desirable

Ability to solve problems.
Technical knowledge of computer systems.
Experience coordinating repairs or replacements.
Experience communicating with third party manufacturers.

Company Benefits:

28 Days Annual Leave
Birthday Day Off
Living Wage Employer
Private Health Care Scheme
Company Pension Scheme
Employee Recognition Awards
Casual Fridays
Company Events
Career Progression
Overtime Availability

PLEASE ONLY APPLY VIA THIS LINK TO OUR CAREERS PAGE:

https://remteksystems.careers.hibob.com/jobs/051a828d-f01e-404e-b3ad-011bfeb48378

ANY APPLICATIONS THAT HAVE NOT BEEN SUBMITTED VIA THE CAREERS PAGE WILL NOT BE REVIEWED.

Pay: £28,000.00-£29,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

technical support occupations jobs in rochdale, gtm

Technical Administrator

Customer Support Technician - Gamma Business

Support Analyst

Technical Support Agent Level 2

IT Support Officer - Medical School

Service desk technician

Software Support Engineer - SQL

3rd Line Support Engineer

IT Desktop Support

IT Support Engineer (2nd / 3rd Line) – MSP Experience Required

Technical Support Apprentice

IT Service Desk Analyst

ITS Support Engineer I, IT Services

IT Technician Apprentice

Application Support Engineer

IT Support Technician

CS Tech Support Engineer

IT Support Engineer (1st Line)

Technical Support Engineer – Lab Informatics

IT Engineer Degree Apprentice

I want to receive the latest job alerts for technical support occupations in rochdale, gtm

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