Technical support occupations Work, Jobs in Hamilton, Slk (with Salaries)

Technical Business Support Consultant
Northern Marine Group —Glasgow
- Business
- Communication skills
Inbound Technical Support Advisor
Concentrix —Falkirk
- £26,520 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
IT Desktop Support Technician - 12 Month FTC
Merck KGaA —Glasgow
- Laboratory experience
- SharePoint
5d
IT Field Engineer - Scotland
T-Tech —Glasgow
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
5d
Service Desk Engineer
Waterstons Ltd —Glasgow
- £28,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Employee assistance programme
- Sick pay
Digital Helpdesk Apprentice
QA Apprenticeships —Bellshill
- £18,000 a year
- Full-time
Digital Help Desk Apprentice
QA Apprenticeships —Glasgow
- £22,000 a year
- Full-time
- Computer skills
Desktop Admin II - 12 Month FTC
Plexus —Livingston
- Computer literacy
- Bachelor's degree
- Continuous improvement
- Annual leave
- Employee assistance programme
Junior Commercial Assistant
Levy —Glasgow
- £13.40 an hour
- Temporary
- POS
- Organisational skills
- Communication skills
Quick apply

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Technical Business Support Consultant

Northern Marine Group -
Glasgow

Apply Now

Job details

Benefits

Cycle to work scheme

Qualifications

Technical troubleshooting
System administration
Process improvement
Internal department liaison
Customer support
Application support
Business
Communication skills

Full job description

The purpose of the Technical Business Support Consultant role is to support and maintain our internal and client-facing booking systems across multiple countries and currencies. The implementation and support of client-facing technical products drives the digitalisation strategy of the company by increasing adoption of new digital products.

The tasks and responsibilities are wide and varied with different degrees of complexity making this unit a hot spot for personal development and gaining an in depth understanding of how the business operates and seeing the full cycle of work first-hand. The role ensures the accurate flow of transactional data from all reservation platforms our customer financial and reporting systems.

Key Responsibilities

Technical Business Support is responsible for these core areas in the business

System admin for online customer booking systems:

Atriis, Cytric and Concur self-booking
Evolvi, Trainline, Conferma & Silverrail
External and internal customer support for these systems
Onboarding new external customers onto Clyde technology systems
Supporting Clyde Travels own proprietary Consort system

GDS Management and workflows:

Supporting GDS booking scripts/smart-flows
Working with online automation systems such as Compleat or IQCX
Documenting processes and creating consistency in workflows
Setting up new internal users across all Clyde agent booking systems
Supporting NDC workflows and queries
Supporting internal customers with GDS product or workflow queries
Rolling out new product enhancements across the business

Travel technology product management:

Reviewing new technical solutions and implementing where agreed
Evolving Clyde's in-house Consort proprietary booking platform
Recognising opportunities to creating efficiencies on current processes
Collaborating with other departments to drive efficiencies across the business

Secondary responsibilities:

Ensure all booked transactions flow into invoicing system in a timely and accurately manner
Diagnose and troubleshoot problems with all travel booking platforms
Reacting to system errors through various report checks
Make recommendations for process improvement for online and agent processes
Manage any technical supplier failure/disruption or notifications

Candidate Requirements

Essential

Previous experience within a technical support/corporate reservations function
Knowledge and experience of the GDS and OBTs is highly
Excellent communication skills
Problem solving skills
Customer Service skills

Desirable

SVQ / National Diploma/Certificate in a business discipline preferred, minimum sound Higher Education.
Experience of dealing with BSP/ARC will greatly benefit the job
Previous experience implementing customer onto online booking technology
Previous experience supporting travel technology products
Previous experience working within the Marine or Energy travel industry

Apply Now

Refine Your Search

technical support occupations jobs in hamilton, slk

Technical Business Support Consultant

Inbound Technical Support Advisor

IT Desktop Support Technician - 12 Month FTC

IT Field Engineer - Scotland

Service Desk Engineer

Digital Helpdesk Apprentice

Digital Help Desk Apprentice

Desktop Admin II - 12 Month FTC

Junior Commercial Assistant

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