It support Work, Jobs in Stoneleigh, War (with Salaries)

After Sales & Technical Support (Ground Care)
Etesia UK Ltd —Banbury
- £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
2d
IT Support Engineer
Precision Ceramics —Birmingham
- Full-time
- Azure
- Windows
- Computer networking
- Sick pay
Quick apply
6d
2nd Line Technical Support – Infrastructure
SCC —Birmingham
- £30,000 - £38,000 a year
- Monday to Friday
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
First Line IT Support Engineer
GT Stewart Limited —Birmingham
- £24,000 - £26,000 a year
- Hybrid work
- Customer service
- Travel
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
4d
IT Support Engineer - Modern Workplace
Haas F1 Team —Banbury
- Weekend availability
- Bachelor's degree
- Continuous improvement
- Travel
Quick apply
6d
Service Desk Engineer
Central IT Solutions Ltd —Redditch
- Full-time
- Analysis skills
- In-person
- Communication skills
- Annual leave
Quick apply
13d
IT Service Desk Analyst
EBC Group(UK) Limited —Halesowen
- Up to £26,500 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Sick pay
Quick apply
10d
IT Service Desk Support Apprentice
QA Apprenticeships —Redditch
- £15,600 - £21,158 a year
- Monday to Friday
- Communication skills
3rd Line Support Engineer
wavenet —Shirley
- Full-time
- Azure
- Windows
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Senior Support Analyst
SeadOak —Birmingham
- £26,000 - £30,300 a year
- Weekend availability
- Hybrid work
- Microsoft Outlook
- Windows
- Continuous improvement
- Free parking
- Profit sharing
Quick apply
IT Support Manager
DCS Group (UK) Ltd —Banbury
- Team management
- Leadership
- Communication skills
Quick apply
IT 1st Line Support Apprentice
QA Apprenticeships —Solihull
- £16,640 a year
- Full-time
- Work from home
2nd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- SharePoint
- In-person
Quick apply
Senior Service Desk Engineer
Zenzero Solutions —Coventry
- Azure
- Continuous improvement
- Mentoring
- Flexible schedule
11d
Digital Support Specialist
Flannery Plant Hire —Sutton Coldfield
- CAD
- Engineering
- In-person
- Annual leave
- Employee assistance programme
13d
System Support Specialist
CEVALogistics —Banbury
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
6d
IT Service Desk Specialist
The Watches of Switzerland Group —Leicester
- Rotating shift
- Communication skills
- Employee assistance programme
Helpdesk Team Leader
Equans —Birmingham
- £26,500 - £27,975 a year
- Full-time
- Organisational skills
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
12d
Senior IT Technician
Hanwell Fields Community School —Banbury
- £35,000 - £40,000 a year
- Communication skills
- School
- Annual leave
- Referral programme
7d

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After Sales & Technical Support (Ground Care)

Etesia UK Ltd
Banbury

Quick apply

Job details

Full-time
£40,000 a year
2 days ago

Benefits

Free parking
Company car
Company pension
Employee discount
Life insurance
Sick pay
On-site parking

Qualifications

Live chat
Microsoft Word
CRM software
Technical troubleshooting
Sales support
Microsoft Excel
Inbound customer enquiry call handling
Machinery breakdown fault-finding
Stakeholder liaison
Writing skills
Ticket management
Internal department liaison
English
Microsoft Office Suite
Presentation skills
Computer hardware
Staff training
Technical support incident logging
Computer networking
Customer interaction
Fault diagnosis and repair
Communication skills
Time management
Help desk

Full job description

Overview

Join our team as an After Sales & Technical Support specialist, where your expertise will be used to support our UK wide dealer network. You will be looking after all elements of After Sales within our business including technical support for our dealers and customers, warranty policies and procedures, supporting our field based sales team providing expert assistance, troubleshooting with strong communication skills to develop and build on existing relationships.

Duties

Respond promptly to dealer and customer inquiries via phone, email, or chat, delivering clear and effective technical support.
Diagnose and resolve technical issues related to products or services, guiding dealers through troubleshooting steps.
Coordinate with internal members of the team to ensure the flow of information and communication is passed to the correct people.
Conduct technical training with our dealer network, this could be updating existing dealers with new technical information or training a new dealer who is now retailing our product.
Maintain detailed records of both dealer and customer interactions, issues, and resolutions using Microsoft Office tools Excel, Word and CRM.
Manage service tickets efficiently, prioritising tasks based on urgency and impact.
Manage our demonstration fleet ensuring maintenance and repairs are carried out to keep the fleet up to date and ready for use at any one time. Manage the refurbishment of our used machinery programme, machinery will be refurbished to manufacturer standards. The machinery is then retailed through our own website.

Skills

Excellent presentation skills with the ability to communicate technical information clearly and confidently.
Knowledge of engineering including service and repairs, hydraulics, battery maintenance and repairs. Electric vehicle maintenance and repairs, diagnostics and problem solving,
Strong customer service skills, as working with dealer, customers, and a hands on approach is vital.
Effective communication skills in English, both verbal and written, to liaise with diverse audiences.
Proficiency in Microsoft Office Suite, especially Excel for data tracking and reporting.
Solid understanding of IT concepts, hardware, software troubleshooting, and network basics.
Exceptional organisation skills with the ability to manage multiple tasks efficiently within tight deadlines.
Good time management skills to prioritise support requests effectively.

Full training will be given to the successful candidate.

Pay: £40,000.00 per year

Benefits:

Company car
Company pension
Employee discount
Free parking
Life insurance
On-site parking
Sick pay

Work Location: Hybrid remote in Banbury OX15 6HW

Quick apply

Refine Your Search

it support jobs in stoneleigh, war

After Sales & Technical Support (Ground Care)

IT Support Engineer

2nd Line Technical Support – Infrastructure

First Line IT Support Engineer

IT Support Engineer - Modern Workplace

Service Desk Engineer

IT Service Desk Analyst

IT Service Desk Support Apprentice

3rd Line Support Engineer

Senior Support Analyst

IT Support Manager

IT 1st Line Support Apprentice

2nd Line Engineer - Support

Senior Service Desk Engineer

Digital Support Specialist

System Support Specialist

2nd Line Help/Service desk Engineer

IT Service Desk Specialist

Helpdesk Team Leader

Senior IT Technician

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